Sony NWZB135FBLK Troubleshooting - Page 2

Recording Page numbers in parentheses refer to pages of "Operation Guide (PDF)." Symptom Cause/Remedy "MEMORY FULL" is displayed even though the maximum recording time is not reached.  The player can display up to a combined total of 999 files and folders. Although you can transfer more files or folders to the player, the player cannot display or play any files, folders, or levels that exceed this limit.  Delete unnecessary files until the combined total of files and folders becomes 999 or less.  Export the recorded files to a computer. The remaining  Due to system restrictions, the remaining recording time recording time remains may not improve if only short files are deleted. the same even though files are deleted. Cannot record.  There is not enough free space in the built-in flash memory.  Delete unnecessary files.  Export the recorded files to a computer. Necessary free space may vary, depending on the bit rate or recording time.  The player can display up to a combined total of 999 files and folders. Although you can transfer more files or folders to the player, the player cannot display or play any files, folders, or levels that exceed this limit.  Delete unnecessary files until the combined total of files and folders becomes 999 or less.  Export the recorded files to a computer.  The player is connected to a computer.  Disconnect the player from the computer. The combined total of  When you record many short files, they may be recorded the recorded time and with automatically inserted blank spaces between files due the remaining time does to system restrictions. This causes an increase in total not equal the maximum recorded time and results in the mismatch. recording time. Recorded files cannot be deleted.  The file or the folder which cannot be deleted is set to [Read-only] on a computer.  Delete the data using Windows Explorer.  The battery power is low or exhausted.  Charge the battery fully ( page 14). The folder is not deleted even though recorded files have all been deleted.  Files other than the recorded files are included in the folder.  Open the folder using Windows Explorer, and delete all the files other than files recorded by the player. Connection with a computer The following minimum system requirements for the player are needed. System Requirements  Computer IBM PC/AT or compatible computer preinstalled with the following Windows operating systems: Windows XP Home Edition (Service Pack 2 or later) / Windows XP Professional (Service Pack 2 or later) / Windows Vista Home Basic (Service Pack 1) / Windows Vista Home Premium (Service Pack 1) / Windows Vista Business (Service Pack 1) / Windows Vista Ultimate (Service Pack 1) Not supported by 64 bit version OS. Not supported by OSs other than above.  CPU: For Windows XP, Pentium III 300 MHz or higher (For Windows Vista, Pentium III 800 MHz or higher)  RAM: 64 MB or more (For Windows Vista, 512 MB or more)  USB port (Hi-Speed USB is recommended)  Internet Explorer 6.0 or later, and Windows Media Player 11 need to be installed.  Broadband Internet connection is required to use Electronic Music Distribution(EMD) or to visit the web site. We do not guarantee operation for all computers even if they meet the above System Requirements. Not supported by the following environments: - Personally constructed computers or operating systems - An environment that is an upgrade of the original manufacturerinstalled operating system - Multi-boot environment - Multi-monitor environment - Macintosh Symptom Cause/Remedy "CONNECTED USB"  The player's USB connector is not connected to a USB port does not appear when on your computer properly. the player is connected  Disconnect the player, and then reconnect it. to the computer.  A USB hub is being used.  Connect the player directly to a USB port, as connection via a USB hub may not work. However, a USB hub that supplies power can be used.  Another application is running on the computer.  Disconnect the player, wait a few minutes, and reconnect it. If the problem persists, disconnect the player, restart the computer, and then reconnect the player. The player is not recognized by the computer when it is connected to the computer.  The player's USB connector is not connected to a USB port on your computer properly.  Disconnect the player, and then reconnect it.  A USB hub is being used.  Connect the player directly to a USB port, as connection via a USB hub may not work. However, a USB hub that supplies power can be used.  The USB port on your computer may have a problem. Connect the player's USB connector to another USB port on your computer. Audio files cannot be transferred to the player from your computer.  Transferring may be stopped due to influences such as static electricity, etc.  This happens to protect data information. Disconnect the player, then reconnect it.  The player's USB connector is not connected to a USB port on your computer properly. Make sure that "DATA ACCESS" or "CONNECTED USB" appears on the display.  Disconnect the player, and then reconnect it.  There is not enough free space in the built-in flash memory.  Delete unnecessary songs to increase free space.  Abnormal file(s) exists on the player.  Transfer your necessary files back to your computer and format the player ( page 46).  An audio file is damaged.  Delete the audio file then transfer it again. When transferring the audio file, close any other applications to avoid file damage. Only a small number of songs can be transferred to the player.  There is not enough free space in the built-in flash memory.  Delete unnecessary songs to increase free space.  Non-audio data is stored in the built-in flash memory.  Move non-audio files to the computer to increase free space. The player becomes unstable while it is connected to the computer.  A USB hub is being used.  Connect the player directly to a USB port, as connection via a USB hub may not work. However, a USB hub that supplies power can be used. FM Tuner (NWZ-B133F/B135F only) Symptom You cannot hear the FM broadcast well. Cause/Remedy  The receiving frequency is not fully tuned in.  Select the frequency manually to improve reception ( page 29). Reception is weak and sound quality is poor. The FM broadcast is affected by interference.  The radio signal is weak.  Listen to the FM broadcast near a window since the signal may be weak inside buildings or vehicles.  The headphone cord is not extended enough.  The headphone cord functions as an antenna. Extend the headphone cord as far as possible.  A device emitting radio signals, such as a mobile phone is being used near the player.  When using such devices as mobile phones, keep them away from the player. Other Symptom Cause/Remedy There is no beep  "Beep" is set to "Beep OFF." sound when the player  Set "Beep" to "Beep ON" ( page 44). is operated. The player gets warm.  The player may be warm when the battery is being charged and just after charging. The player also may become warm when a large amount of files are transferred. This is normal and is not cause for concern. Set the player aside for a while to allow it to cool down. The date and time have been reset.  If you left the player for a while with the battery used up, the date and time may be reset.  This is not a malfunction. Charge the battery until appears on the screen ( page 14) and set the date and time again ( page 44). All settings of the  You moved, deleted, or renamed the system files. Or, the player have been reset. built-in flash memory of the player was formatted using other than the "Format" menu of the player.  If you do any of the above operations, the system will be restructured and all settings of the player will be reset when you disconnect the player from the computer or other devices. If the player does not function normally after you format the player using other than the "Format" menu of the player, format the built-in flash memory using the "Format" menu of the player ( page 46). To initialize (format) the player Be sure to format the built-in flash memory using the "Settings" menu on this player, following the procedure below. (Check all contents before formatting, as all data stored will be erased.) 1 Press and hold the BACK/HOME button until the HOME menu appears. 2 Select (Settings) - "Initialize" - "Format" - "OK," in this order. Press the / button to select the item, and then press the  button to confirm. After selecting "OK" and confirming, "FORMATTING..." appears and formatting starts. When formatting is complete, "COMPLETE" appears.