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Sony PCV-E314DS VAIO User Guide (Large File - 39.04 MB) - Page 597

My computer locks up, My CD-ROM/DVD-ROM drive tray does not open

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10. To end a call, click the Hang Up button. 11. Click the Close box at the top right corner of the SOS window or select Exit from the File menu to close the SOS window. Troubleshooting This section describes how to solve common problems you may encounter when using your computer. Many problems have simple solutions, so try these suggestions before you call Sony Online Support. For more advanced troubleshooting information, see the VAIO Digital Studio Computer Reference Manual. You can download this electronic document from Sony's website at http://www.sony.com/pcsupport. My computer does not start  Check that the computer is plugged into a power source and that it is turned on. Check that the power light is lit on the front panel of the computer.  Confirm that a diskette is not in the diskette drive (unless you are using a bootable diskette).  Confirm that the power cord and all cables are connected firmly, as described on the color poster.  If you plugged the computer into a power strip or UPS, make sure the power strip or UPS is turned on and working.  Check that the display is plugged into a power source and turned on. Check that the brightness and contrast controls are adjusted correctly. See the manual that came with your display for details.  Check that the computer is not in standby mode (see Using the Standby Function). My computer "locks up"  Close the application that is currently locked up by pressing ALT+F4.  Try restarting the computer. On the Windows taskbar, click the Start button, click Shut Down, click Restart, and then click OK.  If you cannot restart as described in the preceding step, you can restart the computer by pressing CTRL+ALT+DELETE or press the power switch for more than six seconds. Pressing CTRL+ALT+DELETE may result in losing changes made to files that are currently open. My software program "locks up" or crashes  Close the application that is currently locked up by pressing ALT+F4.  Contact the software publisher or designated provider for technical support. See Read Me First for a complete list of phone numbers. My CD-ROM/DVD-ROM drive tray does not open  Make sure the computer is turned on.  Press the Eject button on the drive.  Double-click the My Computer icon on the Windows desktop. Right-click the CD-ROM icon. Select the Eject option from the pop-up menu.  If the Eject button does not work, you can open the tray by inserting a straightened heavy-weight paper clip into the emergency eject hole. I cannot play a CD-ROM  Make sure you place the disc in the tray with the label side facing up.  Make sure the software is installed according to the program's instructions. Page 597

Section	Page
Notice to Users	1
Read Me First	4
Welcome	19
Features	34
Unpacking Your Computer	49
Computer and Supplied Accessories	64
Manuals	79
Recovery CDs	94
Other	109
Software Library	124
Back Panel Overview	139
Front Panel Overview	154
Supplementary Information	169
Hard Drive Partition	184
Optimal DVD Performance	199
VAIO Smart™ Keyboard Default Settings	214
Using The Standby Mode	229
Applications That Use the TWAIN Driver	244
Restoring Outlook™ 98	259
Inserting Add-in Boards	274
Using Devices Connected to the i.LINK™ (IEEE-1394), S-Link™ (Control-A1), and Optical Digital Audio Output Connectors	289
Connecting to i.LINK Ports	304
Capturing and Editing Digital Video Images	319
Using Alternate Browsers with America Online®	334
Using DVgate Motion	349
Restoring Audio Drivers	364
Using AC-3 to Optical Digital Audio Output	379
Using America Online or Sony Online Support with WinFax® Basic	394
Memory Upgrade Specifications	409
Application Recovery CD Content	424
About the Software On Your Computer	439
For Answers to Your Software Questions	454
Sony Service Center	469
Specifications	484
Getting Started With Your VAIO Digital Studio™ Computer	499
Choosing a Location for Your Computer	504
Registering Windows® 98	509
Registering Your Computer	514
Using the VAIO Smart™ Keyboard	519
Connecting the Optional Palmrest	524
Changing the Function of the Programmable Buttons	529
Using the Standby Function	534
Standby Mode Indicators	539
Shutting Down Your Computer	544
VAIO Digital Studio™ Computer Features	549
Sony Digital Audio/Video Applications	553
Digital Media Park™ and MD Editor™	557
DVgate™ Applications	561
PictureGear™	565
i.LINK™ (IEEE-1394) Compatibility	569
Optical Digital Audio Output Compatibility	573
S-Link™ (Control-A1) Compatibility	577
Getting Help	581
Help Resources	588
Calling SOS	595
Troubleshooting	602
Using the System Recovery CD(s)	609
Using the Application Recovery CD(s)	616
Upgrading and Maintaining Your VAIO Digital Studio Computer	623
Inserting an Add-in Board	638
Adding Memory	653
Replacing the Lithium Battery	668
Installing an Internal Hard Disk Drive	683
Removing the Left-Side Panel	698
Removing the Bottom Panel	713
Removing the Front Panel	728
Detaching the Diskette Drive	743
Replacing the Diskette Drive	758
Replacing the Bottom Panel	773
Replacing the Front Panel	788
Replacing the Left-Side Panel	803
Other Information	818
Notes on Use	821
On the Power Source	824
On Disposal of the Lithium Battery	827
On Handling	830
On Installation	833
On Moisture Condensation	836
On Upgrading the System	839
On Using the Hard Disk Drive	842
On Handling Diskettes	845
On Handling CD-ROMs and DVD-ROMs	848
On Cleaning CD-ROMs and DVD-ROMs	851

Match case Limit results 1 per page

10.

To end a call, click the Hang Up button.

11.

Click the Close box at the top right corner of the SOS window or select Exit from the File menu to

close the SOS window.

Troubleshooting

This section describes how to solve common problems you may encounter when using your computer.

Many problems have simple solutions, so try these suggestions before you call Sony Online Support. For

more advanced troubleshooting information, see the

VAIO Digital Studio Computer Reference Manual

You can download this electronic document from Sony's website at

http://www.sony.com/pcsupport

My computer does not start



Check that the computer is plugged into a power source and that it is turned on. Check that the

power light is lit on the front panel of the computer.



Confirm that a diskette is not in the diskette drive (unless you are using a bootable diskette).



Confirm that the power cord and all cables are connected firmly, as described on the color poster.



If you plugged the computer into a power strip or UPS, make sure the power strip or UPS is turned

on and working.



Check that the display is plugged into a power source and turned on. Check that the brightness

and contrast controls are adjusted correctly. See the manual that came with your display for

details.



Check that the computer is not in standby mode (see

Using the Standby Function

My computer "locks up"



Close the application that is currently locked up by pressing ALT+F4.



Try restarting the computer. On the Windows taskbar, click the Start button, click Shut Down, click

Restart, and then click OK.



If you cannot restart as described in the preceding step, you can restart the computer by pressing

CTRL+ALT+DELETE or press the power switch for more than six seconds.

Pressing CTRL+ALT+DELETE may result in losing changes made to files that are currently open.

My software program "locks up" or crashes



Close the application that is currently locked up by pressing ALT+F4.



Contact the software publisher or designated provider for technical support. See

Read Me First

for

a complete list of phone numbers.

My CD-ROM/DVD-ROM drive tray does not open



Make sure the computer is turned on.



Press the Eject button on the drive.



Double-click the My Computer icon on the Windows desktop. Right-click the CD-ROM icon. Select

the Eject option from the pop-up menu.



If the Eject button does not work, you can open the tray by inserting a straightened heavy-weight

paper clip into the emergency eject hole.

I cannot play a CD-ROM



Make sure you place the disc in the tray with the label side facing up.



Make sure the software is installed according to the program's instructions.

Page 597