Sony PEG-NZ90 Troubleshooting Q&A - Page 3

Playing music: Why can't I play MP3 files?, Why can't I perform a HotSync

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Why can't I perform a HotSync® operation? • Is the HotSync icon displayed in the task tray in the bottom right-hand corner of your computer screen? If not, select the Start menu, Programs (All Programs in Windows XP), Sony handheld, and HotSync Manager to start the HotSync Manager. • Is the Local USB check box in the menu (displayed by clicking the HotSync icon selected? • Is the USB port active? Why isn't the "Memory Stick" media recognized? • Eject the "Memory Stick" media and try inserting it again. • Wipe the terminal of the "Memory Stick" media with a soft cloth, such as a cotton pad. • You cannot use a "Memory Stick" media that is formatted in a device other than your CLIÉ handheld. Please format it using your CLIÉ handheld. • When the battery of your CLIÉ handheld is running low, data on "Memory Stick" media may not be displayed. Recharge the battery of your CLIÉ handheld. Why isn't the peripheral device or network card recognized? • After turning off your CLIÉ handheld, remove the peripheral device or the network card and reconnect it. • For the latest information on peripheral devices and network cards supported by your CLIÉ handheld, refer to the website below and select your model. http://www.sony.com/peg/support/ Playing music: Why can't I play MP3 files? • Check that the MP3 files are copied in the folder "PALM/Programs/ MSAUDIO" on the "Memory Stick" media. • Check that the file format is supported by your CLIÉ handheld. b For details on file formats supported by your CLIÉ handheld, refer to "Audio Player" in the "CLIÉ Application Manual" installed on your computer. Continued on next page 3

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3
Why can’t I perform a HotSync
®
operation?
•
Is the HotSync
icon displayed in the task tray in the bottom right-hand
corner of your computer screen?
If not, select the
Start
menu,
Programs
(
All Programs
in Windows XP),
Sony handheld
, and
HotSync Manager
to start the HotSync Manager.
•
Is the
Local USB
check box in the menu (displayed by clicking the
HotSync
icon selected?
•
Is the USB port active?
Why isn’t the “Memory Stick” media recognized?
•
Eject the “Memory Stick” media and try inserting it again.
•
Wipe the terminal of the “Memory Stick” media with a soft cloth, such as a
cotton pad.
•
You cannot use a “Memory Stick” media that is formatted in a device other
than your CLIÉ handheld. Please format it using your CLIÉ handheld.
•
When the battery of your CLIÉ handheld is running low, data on “Memory
Stick” media may not be displayed. Recharge the battery of your CLIÉ
handheld.
Why isn’t the peripheral device or network card
recognized?
•
After turning off your CLIÉ handheld, remove the peripheral device or the
network card and reconnect it.
•
For the latest information on peripheral devices and network cards
supported by your CLIÉ handheld, refer to the website below and select your
model.
Playing music: Why can’t I play MP3 files?
•
Check that the MP3 files are copied in the folder “PALM/Programs/
MSAUDIO” on the “Memory Stick” media.
•
Check that the file format is supported by your CLIÉ handheld.
b
For details on file formats supported by your CLIÉ handheld, refer to “Audio
Player” in the “CLIÉ Application Manual” installed on your computer.
Continued on next page
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