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Cannot connect to the network., If the system is connected through a wireless network

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Help Guide MULTI CHANNEL AV RECEIVER STR-DN1050/STR-DN850 Cannot connect to the network. Check that the LAN cable is connected to the receiver when you want to connect the receiver to the network via a wired LAN connection. Check that the LAN cable is disconnected from the receiver when you want to connect the receiver to the network via a wireless LAN connection. Check the network information. If [Not Connected] appears, set up the network connection again. If the system is connected through a wireless network, move the receiver and the wireless LAN router/access point closer to each other and perform the setup again. Make sure that you use a wireless LAN router/access point. Make sure that the wireless LAN router/access point is turned on. Check the settings of the wireless LAN router/access point and perform the setup again. For details on the settings of devices, refer to the operating instructions of the devices. Wireless networks are influenced by electromagnetic radiation emitted by microwave ovens and other devices. Move the receiver away from these devices. Related Topic Checking the network information (Information) Notes on use 4 - 488 - 938 - 11(1) Copyright 2014 Sony Corporation 307

Section	Page
Help Guide STR-DN1050/STR-DN850	1
Table Of Contents	3
Before using	24
Procedure to start using the receiver	84
Supplied accessories	85
Function for conversion of video signals	86
Digital audio formats supported by the receiver	87
Notes on connecting cables	89
Using HDMI connections	90
Using MHL (Mobile High-Definition Link) connections	91
Installing speakers	92
Connecting speakers	93
Connecting the speakers in zone 2 (for STR-DN1050 only)	95
Connecting a TV (for STR-DN1050)	96
Connecting a TV (for STR-DN850)	100
Connecting devices with HDMI jacks	103
Connecting devices with jacks other than HDMI jacks (for STR-DN1050)	105
Connecting devices with jacks other than HDMI jacks (for STR-DN850)	107
Connecting an iPhone, iPod, or USB device	109
Connecting an MHL-compatible mobile device	110
Connecting the antennas (aerials)	111
Connecting another amplifier in zone 2 (for STR-DN1050 only)	112
Connecting the receiver to the network using a LAN cable (for wired LAN connections only)	114
Connecting the receiver to the network using the wireless LAN antenna (for wireless LAN connections only)	115
Setting the voltage selector	116
Inserting batteries into the remote control	117
Turning on the receiver	118
Setting up the receiver using the Easy Setup	119
Using the menu on the TV screen	120
Enjoying video/sound from the connected device	121
Compatible iPhone/iPod/iPad models	123
Notes on iPhone/iPod	124
Enjoying audio content stored on an iPhone/iPod via the USB port	125
Enjoying audio content from iTunes or an iPhone/iPad/iPod via the network (AirPlay)	126
Enjoying audio content stored on a BLUETOOTH device	128
Compatible USB devices and USB specifications	130
Notes on USB devices	133
Enjoying audio content stored on a USB device	134
Listening to FM/AM radio	135
Presetting FM/AM radio stations (Preset Memory)	136
Tuning to a station directly (Direct Tuning)	137
Changing the AM tuning scale (for USA, Canadian, and Mexican models only)	138
Receiving RDS broadcasts (for European and Australian models only)	139
Selecting a sound field (Sound Field)	140
Resetting sound fields to the default settings	141
Adjusting the equalizer (Equalizer)	142
Enjoying clear and dynamic sound at a low volume (Sound Optimizer)	143
Selecting the Auto Calibration type (Calibration Type)	144
Enjoying high-fidelity sound (Pure Direct)	145
Overview of network features	146
Network features message list	147
System requirements for a wired LAN connection	149
Setting up a wired LAN connection	150
System requirements for a wireless LAN connection	151
Selecting a wireless LAN connection method	152
Method 1: Setting up a wireless network using the WPS push button configuration method	153
Method 2: Setting up a wireless network using the WPS PIN code configuration method	154
Method 3: Setting up a network connection by selecting an access point (Access Point Scan method)	155
Method 4: Setting up a network connection by adding a new access point (manual setup method)	157
Enjoying audio content stored on a server on the home network (DLNA)	158
Deleting a server from the server list	160
Setting whether to control this receiver from a device on the home network (DLNA Control Permission)	161
Enjoying music services offered on the Internet	162
Registering a new music service	164
Registering a TV SideView device to the receiver	165
Controlling the receiver using a smartphone or tablet device (SongPal)	166
Setting control permissions to all devices on the home network (DLNA Control Permission)	167
Compatible BLUETOOTH version and profiles	168
Turning the BLUETOOTH function on/off (Bluetooth Power)	169
Enjoying audio content stored on a BLUETOOTH device with a one-touch connection (NFC)	170
Controlling a BLUETOOTH device using the remote control	172
Setting the speakers for zone 2 (for STR-DN1050 only)	173
Operating the receiver for zone 2 (for STR-DN1050 only)	174
Setting the volume control for zone 2 (Lineout) (for STR-DN1050 only)	176
Setting the zone 2 HDMI output (Zone2 Out) (for STR-DN1050 only)	177
Setting the priority for the main zone (Priority) (for STR-DN1050 only)	178
What is “BRAVIA” Sync?	179
Preparing for “BRAVIA” Sync	180
Interlocking other devices using an HDMI connection (“BRAVIA” Sync)	181
Enjoying sound of TV broadcasts from the receiver	182
Switching the monitors that output the HDMI video signals (for STR-DN1050 only)	183
Switching between digital and analog audio (Input Mode)	184
Using other video/audio input jacks (Input Assign)	185
About Custom Preset	187
Recalling the settings saved to the scene	188
Saving the settings to a preset	189
Items for which you can save settings and the default values for each item	190
Adjusting the sound balance automatically (Auto Calibration)	192
Using bi-amplifier connections	193
Using the sleep timer	194
Viewing information on the display panel	195
Performing Auto Calibration	196
Calibrating the phase characteristics of the speakers (A.P.M. (Automatic Phase Matching))	198
Selecting the speaker pattern and setting the assignment for the speaker terminals (Speaker Connection/SBSpeaker Assign)	199
Adjusting the speaker level (Level/Distance/Size)	200
Adjusting the speaker distance (Level/Distance/Size)	201
Setting the crossover frequency of the speakers (Crossover Frequency)	203
Outputting a test tone from each speaker (Test Tone)	204
Lifting up the sound of the center speaker (Center Speaker Lift Up)	205
Selecting the unit of measurement (Distance Unit)	206
Playing audio signals with high-quality sound (Digital Legato Linear (D.L.L.))	207
Setting the low-pass filter for the subwoofer output (Subwoofer Low Pass Filter)	208
Synchronizing audio with video output (A/V Sync)	209
Adjusting the volume automatically (Advanced Auto Volume)	210
Selecting the language of digital broadcasts (Dual Mono)	211
Compressing the dynamic range (Dynamic Range Compressor)	212
Up-converting video signals to 4K (4K Scaling)	213
Controlling HDMI devices (Control for HDMI)	214
Passing HDMI signals through (Pass Through)	215
Setting the HDMI audio signal output of connected devices (Audio Out)	216
Setting the level of the subwoofer (Subwoofer Level)	217
Speeding up the display when switching the HDMI input (Fast View)	218
Automatically switching the input when an MHL device is played (MHL Auto Input)	219
Changing the assignment and display for the input jacks	220
Changing the name for each input (Name)	221
Turning on/off the Wi-Fi function (Wi-Fi)	222
Setting up a network (Internet Setting)	223
Checking the network information (Information)	224
Assigning a name to the receiver (Device Name)	225
Turning on the control mode for maintenance (External Control)	226
Enabling the network function even when this receiver is in standby mode (Network Standby) (for USA andCanadian models only)	227
Checking registered TV SideView devices (TV SideView Setup)	228
Bluetooth Pairing	229
Setting the Bluetooth Standby mode (Bluetooth Standby)	230
Setting BLUETOOTH audio codecs (Bluetooth AAC/Bluetooth aptX)	231
Turning on/off the power for zone 2 (Power) (for STR-DN1050 only)	232
Selecting the source signals for zone 2 (Input) (for STR-DN1050 only)	233
Adjusting the volume for zone 2 (Volume) (for STR-DN1050 only)	234
Selecting the language (Language)	235
Tuning on/off the display for the volume level or sound field (Auto Display)	236
Setting standby mode (Auto Standby)	237
Receiving information on newer software (Software Update Notification)	238
Checking the software version (Software Version)	239
Updating the software (Network Update)	240
Operating the receiver with the menu on the display panel	241
Reverting to the factory default settings	242
Front panel (STR-DN1050)	243
Front panel (STR-DN850)	245
Rear panel (STR-DN1050)	247
Rear panel (STR-DN850)	248
Indicators on the display panel	249
Remote control	251
Specifications	253
Trademarks	260
Software License Information	262
PROTECTOR	275
USB FAIL	276
List of messages after Auto Calibration measurements	277
iPhone/iPod message list	278
USB message list	279
The receiver is turned off automatically.	280
No image appears on the TV.	281
No 3D image appears on the TV.	282
No 4K image appears on the TV.	283
No image is output from the TV when the receiver is in standby mode.	284
The GUI menu does not appear on the TV screen.	285
The display panel is turned off.	286
No sound or only a very low level of sound is heard, no matter which device is selected.	287
There is severe humming or noise.	288
No sound or only a very low level of sound is heard from specific speakers.	289
There is no sound from a specific device.	290
The left and right sound is unbalanced or reversed.	292
Dolby Digital or DTS multi-channel sound is not reproduced.	293
The surround effect cannot be obtained.	294
A test tone is not output from the speakers.	295
A test tone is output from a different speaker than the speaker displayed on the TV screen.	296
No sound is output from the TV when the receiver is in standby mode.	297
The FM reception is poor.	298
The FM stereo reception is poor.	299
You cannot tune to radio stations.	300
RDS does not work (for European and Australian models only).	301
The RDS information that you want does not appear (for European and Australian models only).	302
The sound is distorted.	303
There is no sound from an iPhone/iPod.	304
An iPhone/iPod cannot be charged.	305
An iPhone/iPod cannot be operated.	306
The ringtone volume of an iPhone does not change.	307
Are you using a compatible USB device?	308
There is noise, skipping, or distorted sound.	309
A USB device is not recognized.	310
Playback does not start.	311
A USB device cannot be connected to the USB port.	312
Erroneous display.	313
[Reading] is displayed for an extended time, or it takes a long time before playback starts.	314
An audio file cannot be played.	315
Cannot connect to the network using WPS via a wireless LAN connection.	316
An error message appears.	317
Cannot connect to the network.	318
Cannot control the receiver using a TV SideView device.	319
Cannot select the Network Settings menu.	320
Cannot connect to the network.	321
A server does not appear in the server list. ([No server is available] appears on the TV screen.)	322
Playback does not start, or does not automatically proceed to the next track or file.	323
The sound skips during playback.	324
[Cannot play] appears.	325
[No Track] appears.	326
Cannot play copyrighted files.	327
Cannot select a previously selected track.	328
Controller devices or applications on the home network cannot connect to the receiver.	329
The receiver cannot be turned on by devices on a network.	330
The receiver cannot be found from an iPhone/iPad/iPod or iTunes.	331
The sound skips.	332
The receiver cannot be operated.	333
Cannot connect the receiver to a service.	334
The sound skips.	335
Pairing cannot be done.	336
Cannot make a BLUETOOTH connection.	337
The sound skips or fluctuates, or the connection is lost.	338
The sound of your BLUETOOTH device cannot be heard on the receiver.	339
Severe humming or noise.	340
The Control for HDMI function does not work.	341
The Audio Return Channel (ARC) function does not work.	342
An MHL-compatible source device cannot be charged.	343
No image from an MHL-compatible source device.	344
The remote control does not function.	345

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MULTI CHANNEL AV RECEIVER

STR-DN1050/STR-DN850

Cannot connect to the network.

Check that the LAN cable is connected to the receiver when you want to connect the receiver to the network via a

wired LAN connection.

Check that the LAN cable is disconnected from the receiver when you want to connect the receiver to the network via

a wireless LAN connection.

Check the network information. If [Not Connected] appears, set up the network connection again.

If the system is connected through a wireless network, move the receiver and the wireless LAN router/access point

closer to each other and perform the setup again.

Make sure that you use a wireless LAN router/access point.

Make sure that the wireless LAN router/access point is turned on.

Check the settings of the wireless LAN router/access point and perform the setup again. For details on the settings of

devices, refer to the operating instructions of the devices.

Wireless networks are influenced by electromagnetic radiation emitted by microwave ovens and other devices. Move the

receiver away from these devices.