Sony SVJ2021BPXW Recovery, Backup and Troubleshooting Guide - Page 2

Backing up and restoring your system Troubleshooting To back up and restore your data when you can start Windows If you can start Windows, back up and restore your data with the Windows feature. To use the feature, open Control Panel and select System and Security and File History. To back up and restore your data when you cannot start Windows If you cannot start Windows, back up your data with VAIO Care (Rescue Mode) : Recover or maintain your system. You can use VAIO Data Restore Tool to restore files previously backed up using VAIO Care (Rescue Mode) : Recover or maintain your system. Restoring your system using a restore point A restore point enables you to restore your computer system files to a previous state, depending on when the restore point was created. Typically, restore points are created automatically, for example when you install a driver. However, we recommend that you create a new restore point manually before installing any apps or drivers on your computer. To restore system files using the restore point when you cannot start Windows On the model without a built-in optical disc drive, connect an external optical disc drive (not supplied) to the computer. If an AC adapter is supplied with the external optical disc drive, plug the AC adapter into a power source. 1 Follow steps 1 to 3 in "To recover from Recovery Media" of Recovering your computer on the front side. 2 Select Troubleshoot, Advanced options, and System Restore. 3 Select your operating system. The System Restore window appears. 4 Select Next. 5 Select a restore point and Next. The confirmation window of the selected restore point appears. 6 Select Finish to confirm the restore point. Your computer restarts after system files are restored. If you have any problem operating your computer Try these suggestions before contacting an authorized Sony service/support center or your local Sony dealer directly.  Read the troubleshooting information in this section or the on-screen User Guide.  Press the ASSIST button while your computer is on to start VAIO Care and perform necessary operations.  Visit the VAIO online support website. Recovery problems I cannot recover from the recovery area Recover your computer from Recovery Media if you have used apps to modify the recovery area, installed a different operating system from the preinstalled one, or formatted the built-in hard disk drive or SSD without using VAIO Care (Rescue Mode) : Recover or maintain your system. I cannot create Recovery Media  Try the suggestions below: 1 Download and install the latest updates using VAIO Update. 2 Restart your computer. And then, try to create Recovery Media again. 3 If an AC adapter is supplied with an external optical disc drive, plug the AC adapter into a power source.  Try other reliable media.  If the problem persists, visit the VAIO online support website for further assistance. I cannot start/complete the recovery process  Disconnect all unnecessary external devices from your computer.  Try the suggestions below:  Check the condition of Recovery Media. If you are using optical discs, check the discs for dirt or damage. If the discs are not clean, clean them and try recovering your computer again.  If you cannot recover your computer from the recovery area, restart the computer and recover the computer from the recovery area again, or use Recovery Media.  If you cannot recover your computer using a USB optical drive or USB flash drive, connect the drive to another USB port or to the USB port that is compliant with the USB 2.0 standard (if any). Then, turn off the computer and try recovering it again.  If the problem persists, visit the VAIO online support website for further assistance. Common problems My computer does not start  Before using your computer for the first time, you need to connect the computer to an AC power source (with the AC adapter when supplied).  Make sure all cables are securely connected to devices, such as between your computer and the power cord (with the AC adapter when supplied).  Make sure the battery pack is installed properly and charged.  Disconnect all cables and peripheral devices, such as the power cord, the AC adapter, and the USB device, remove the battery pack, and wait about five minutes. Then, put them back in place and turn on your computer again.  Remove all extra memory modules you may have installed since purchase, and then restart your computer.  If your computer is plugged into a power strip with a switch, make sure the switch is turned on and the power strip is securely plugged into a power source.  If you are using an external display, make sure it is plugged into a power source and turned on. The green power indicator light turns on but my screen remains blank  Press the Alt+F4 keys several times to close the app window. An app error may have occurred.  Press the Ctrl+Alt+Delete keys, select (Shut down) in the lower right corner of the computer screen, and then select Restart.  Press and hold the power button or slide and hold the power switch for more than four seconds to shut down your computer. Unplug the power cord or the AC adapter, and leave the computer for about five minutes. Then plug the power cord or the AC adapter, and turn on the computer again. Turning off your computer with the Ctrl+Alt+Delete keys, the power switch, or the power button may cause loss of unsaved data. The charge indicator light is blinking fast and my computer does not start  This problem could be due to the battery pack not being installed properly. To solve this problem, turn off your computer and remove the battery pack. Then reinstall the battery pack to the computer. For details, refer to the onscreen User Guide.  If the problem persists, it means the installed battery pack is not compatible. Remove the battery pack and contact an authorized Sony service/support center. To find the nearest center or agent, refer to the on-screen User Guide. A message appears notifying of either incompatibility or improper installation of the battery pack and my computer then enters Hibernate mode See the answers for "The charge indicator light is blinking fast and my computer does not start." Windows does not accept my password and returns the message: Enter Onetime Password If you enter a wrong power-on password three times consecutively, the Enter Onetime Password message appears and Windows will not start. Press and hold the power button or slide and hold the power switch for more than four seconds to check that the power indicator light turns off. Wait for 10 to 15 seconds, then restart your computer and enter the correct password. The password is case sensitive, so be sure to check letters for the current case before you enter the password. I cannot remember the power-on password If you have forgotten the power-on password, contact an authorized Sony service/support center. A reset fee will be charged. How can I create a hard disk partition? If you reduce the volume of the C: drive partition, you may not create Recovery Media or complete the recovery process and refresh process successfully because the free space on the built-in hard disk drive or SSD is not sufficient. 1 Open Control Panel, select System and Security, and select Create and format hard disk partitions under Administrative Tools. If the User Account Control window appears, select Yes. 2 Right-click the C: drive and select Shrink Volume. 3 Enter the size of the partition to be created in Enter the amount of space to shrink in MB and select Shrink. 4 Right-click Unallocated and select New Simple Volume. 5 Follow the on-screen instructions. The Activate Windows screen appears The Windows activation is not completed. Select Go to PC settings and connect your computer to the Internet, and then the activation automatically starts. You can also activate Windows by telephone. For details, refer to the PC settings screen. Content in this guide is subject to change without notice.