Sony SVR-2000 TiVo Viewer"s Guide (primary manual) - Page 79

Customer Support

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Chapter 6 72 Troubleshooting Customer Support When you have a question: 1. Use this chapter. It contains troubleshooting on the following topics: Questions About the Recorder's Phone Calls 73 Questions about Channels 77 Questions About Live TV 82 Questions About Recording Programs 83 Questions About Conflicts 88 Questions About Parental Controls 91 Questions About Audio/Video 92 Questions About the TiVo Service 94 2. Use online support. Go to the Customer Support section of www.tivo.com. You'll find online customer support on a number of topics, including setting up IR control and troubleshooting your phone connection. 3. Use the troubleshooting screens on your recorder. On your recorder, go to TiVo Central, then Messages & Setup, then Troubleshooting. You will find troubleshooting screens for Parental Controls, your phone connection, and your channels. 4. Call Customer Support. Refer to the Installation Guide for Customer Support contact infomation, and give us a call.

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72
Chapter 6
Troubleshooting
Customer Support
When you have a question:
1.
Use this chapter.
It contains troubleshooting on the following topics:
Questions About the Recorder’s Phone Calls . . . . . . . . . . . . . 73
Questions about Channels. . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Questions About Live TV. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Questions About Recording Programs. . . . . . . . . . . . . . . . . . . 83
Questions About Conflicts . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Questions About Parental Controls . . . . . . . . . . . . . . . . . . . . . 91
Questions About Audio/Video . . . . . . . . . . . . . . . . . . . . . . . . . 92
Questions About the TiVo Service . . . . . . . . . . . . . . . . . . . . . . 94
2.
Use online support.
Go to the Customer Support section of
www.tivo.com
. You’ll
find online customer support on a number of topics, including setting up IR control
and troubleshooting your phone connection.
3.
Use the troubleshooting screens on your recorder.
On your recorder, go to TiVo
Central, then Messages & Setup, then Troubleshooting. You will find troubleshooting
screens for Parental Controls, your phone connection, and your channels.
4.
Call Customer Support.
Refer to the
Installation Guide
for Customer Support contact
infomation, and give us a call.