Sony UBP-X800M2 Operating Instructions - Page 29

Additional Information No sound is output from a Sound Bar/AV amplifier connected to the HDMI OUT 2 jack. • Even when you connect the player to a TV through a Sound Bar/AV amplifier (receiver), the input source may not switch to the player depending on the settings. Check the following. - The HDMI cable is connected to the HDMI OUT 2 jack on the player and the HDMI input jack on the Sound Bar/AV amplifier. Do not connect the cable to the HDMI output jack on the Sound bar/AV amplifier. - The player is selected as the input source on the Sound Bar/AV amplifier. • If the problem persists after checking the above, try the following. - Set [Control for HDMI] in [System Settings] to [Off]. When you set it to [Off], the BRAVIA Sync features are disabled*1. - If the Sound Bar/AV amplifier is connected to an ARC-compatible HDMI input jack on your TV, remove the HDMI cable from the jack. After you disconnect the cable, the Sound Bar/ AV amplifier will no longer output sound from the TV*1. • When you connect the player to a Sound Bar/AV amplifier via the HDMI OUT 2 jack, make sure that [HDMI Audio Output] in [System Settings] is set to [HDMI2] or [Auto] (page 26). The HD Audio (Dolby Digital Plus, Dolby TrueHD, DTS-HD High Resolution Audio, DTS-HD Master Audio, Dolby Atmos*2 and DTS:X*3) is not output by bitstream. • Set [BD Secondary Audio] in [Audio Settings] to [Off] (page 24). • Check that the Sound Bar/AV amplifier (receiver) is compatible with each HD Audio format. The interactive audio is not output. • Set [BD Secondary Audio] in [Audio Settings] to [On] (page 24). Message Code 3 [Audio outputs temporarily muted. Do not adjust the playback volume. The content being played is protected by Cinavia and is not authorized for playback on this device. For more information, see http:// www.cinavia.com. Message Code 3] appears on the screen when playing a disc. • The audio track of the video that you are playing contains a Cinavia code indicating that it is an unauthorized copy of professionally-produced content (page 39). *1 To output the sound, connect your TV and the Sound Bar/AV amplifier using an optical digital cable. *2 Dolby Atmos is a trademark of Dolby Laboratories. *3 DTS:X is a registered trademark and/or trademark of DTS, Inc. in the United States and/or other countries. Disc The disc does not play. • The disc is dirty or skewed. • The disc is upside down. Insert the disc with the playback side facing down. • The disc has a format that cannot be played back by this player (page 35). • The player cannot play a recorded disc that is not correctly finalized or the disc is not in Mastered disc format. • The region code on the BD/DVD does not match the player. USB device The player does not detect a USB device connected to the player. • Make sure that the USB device is securely connected to the USB jack. • Check if the USB device or the USB cable is damaged. • Check if the USB device is turned on. • If the USB device is connected via a USB hub, connect the USB device directly to the player. 29