Sony VPL-FHZ60 Operating Instructions - Page 52

Troubleshooting

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Troubleshooting Before asking to have the projector repaired, try to diagnose the problem, following the instructions below. Symptom Remedy Page The power is not turned Check if the AC power cord is firmly connected. - on. When the "Control Key Lock" is set to "On," you cannot turn 32 on the projector using the ?/1 key on the projector. Check how the air filter is attached and install it securely. 54 No image. Check if the connecting cable is connected to external 9 equipment properly. Check if the computer signal is set for output to an external 17 monitor. If you set your computer, such as a notebook computer, to output the signal to both your computer's display and an external monitor, the picture of the external monitor may not appear properly. Set your computer to output the signal to only an external monitor. Check if the input source is correctly selected. 17 Check if the picture is muted. 7 During "Zone Black Level Adj." adjustment, a black image is 37 automatically projected. No image/image Set "HDMI Cable" to "Long." 34 disturbance The color of image has The color calibration may have been performed. 31 changed. To restore the color or the factory default settings, select "Return" or "Reset" in "Color Calibration." Unintended images are output. The color calibration may be being performed. While performing the color calibration, the color calibration pattern is displayed automatically. Wait until the pattern turns off after completing the color calibration. When you press the ?/1 button on the projector or the 1 button on the Remote Commander, the pattern is turned off and the color calibration function is disabled. 6, 31 On-screen display does The on-screen display does not appear when "Status" in the 32 not appear. Operation menu is set to "Off" or "All Off." The aspect ratio of the display is not right/the image is displayed smaller /a portion of image does not appear. The image may not be displayed correctly with an input signal 28, 30 the projector cannot interpret correctly. In such a case, set "Aspect" manually. Check if "Screen Aspect" is correctly selected. 37 The image is a trapezoid. The images become trapezoidal because of the projection angle. In such a case, you can correct the trapezoidal distortion, using a Keystone feature. 6, 19, 36 52

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52
Troubleshooting
Before asking to have the projector repaired, try to diagnose the problem, following the
instructions below.
Symptom
Remedy
Page
The power is not turned
on.
Check if the AC power cord is firmly connected.
–
When the “Control Key Lock” is set to “On,” you cannot turn
on the projector using the
?/1
key on the projector.
32
Check how the air filter is attached and install it securely.
54
No image.
Check if the connecting cable is connected to external
equipment properly.
9
Check if the computer signal is set for output to an external
monitor. If you set your computer, such as a notebook
computer, to output the signal to both your computer’s display
and an external monitor, the picture of the external monitor
may not appear properly. Set your computer to output the
signal to only an external monitor.
17
Check if the input source is correctly selected.
17
Check if the picture is muted.
7
During “Zone Black Level Adj.” adjustment, a black image is
automatically projected.
37
No image/image
disturbance
Set “HDMI Cable” to “Long.”
34
The color of image has
changed.
The color calibration may have been performed.
To restore the color or the factory default settings, select
“Return” or “Reset” in “Color Calibration.”
31
Unintended images are
output.
The color calibration may be being performed.
While performing the color calibration, the color calibration
pattern is displayed automatically. Wait until the pattern turns
off after completing the color calibration.
When you press the
?
/
1
button on the projector or the
1
button on the Remote Commander, the pattern is turned off and
the color calibration function is disabled.
6, 31
On-screen display does
not appear.
The on-screen display does not appear when “Status” in the
Operation menu is set to
“Off” or “All Off.”
32
The aspect ratio of the
display is not right/the
image is displayed
smaller /a portion of
image does not appear.
The image may not be displayed correctly with an input signal
the projector cannot interpret correctly. In such a case, set
“Aspect” manually.
28, 30
Check if “Screen Aspect” is correctly selected.
37
The image is a
trapezoid.
The images become trapezoidal because of the projection
angle. In such a case, you can correct the trapezoidal
distortion, using a Keystone feature.
6, 19,
36