Sony VPL-VW500ES Operating Instructions - Page 44

Error Handling, Troubleshooting

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Error Handling Troubleshooting If the unit appears to be operating erratically, try to diagnose and correct the problem using the following instructions. If the problem persists, consult with qualified Sony personnel. Power Symptom The power is not turned on. The power is suddenly turned off. Cause and Remedy Page The power may not turn on if you turn the power off with ?/ - 1 (ON/STANDBY) button and turn it on again in a short time. After about 1 minute, turn the power on. Close the lamp cover securely, then tighten the screws 51 securely. Check warning indicators. 47 Check that "Power Saving" in the Setup "Standby." menu is set to 33 Set "Power Saving" to "Off." 33 Picture Symptom Cause and Remedy Page No picture. Check that the connecting cable is connected to the external 12 equipment properly. Depending on the external equipment, the unit may not function correctly via the HDMI 1 connector. In this case, use the HDMI 2 connector, then select the input. Select the input source correctly using the INPUT button. 14 Check that the computer signal is set for output to an - external monitor. If the notebook computer, etc., signal is output to its display and an external monitor, the external monitor's image may not be displayed correctly. Set your computer to output the signal to only an external monitor. The picture has ghosts. Video images are displayed in 3D. Watch the 3D video images using the 3D glasses, and set "2D-3D Display Sel." to "3D." To convert 3D video images to 2D video images, set "2D3D Display Sel." to "2D." 15, 34 Bright or dark area of the This symptom may occur when signal level other than those 35 video appears too bright of HDMI standard is input. Switch the output level of the or too dark. connected equipment, or switch the Dynamic Range on the Function menu of the unit. The picture is too dark. Adjust "Contrast" or "Brightness" on the Picture menu 26 properly. The picture is not clear. Adjust the focus. 8 Condensation has accumulated on the lens. Leave the unit - for about 2 hours with the power on. 44 Troubleshooting

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44
Troubleshooting
Troubleshooting
If the unit appears to be operating erratically, try to diagnose and correct the problem using the
following instructions. If the problem persists, consult with qualified Sony personnel.
Power
Picture
Error Handling
Symptom
Cause and Remedy
Page
The power is not turned
on.
The power may not turn on if you turn the power off with
?
/
1
(ON/STANDBY) button and turn it on again in a short
time. After about 1 minute, turn the power on.
–
Close the lamp cover securely, then tighten the screws
securely.
51
Check warning indicators.
47
The power is suddenly
turned off.
Check that “Power Saving” in the Setup
menu is set to
“Standby.”
33
Set “Power Saving” to “Off.”
33
Symptom
Cause and Remedy
Page
No picture.
Check that the connecting cable is connected to the external
equipment properly.
Depending on the external equipment, the unit may not
function correctly via the HDMI 1 connector. In this case,
use the HDMI 2 connector, then select the input.
12
Select the input source correctly using the INPUT button.
14
Check that the computer signal is set for output to an
external monitor.
If the notebook computer, etc., signal is output to its display
and an external monitor, the external monitor’s image may
not be displayed correctly. Set your computer to output the
signal to only an external monitor.
–
The picture has ghosts.
Video images are displayed in 3D. Watch the 3D video
images using the 3D glasses, and set “2D-3D Display Sel.”
to “3D.”
To convert 3D video images to 2D video images, set “2D-
3D Display Sel.” to “2D.”
15, 34
Bright or dark area of the
video appears too bright
or too dark.
This symptom may occur when signal level other than those
of HDMI standard is input. Switch the output level of the
connected equipment, or switch the Dynamic Range on the
Function
menu of the unit.
35
The picture is too dark.
Adjust “Contrast” or “Brightness” on the Picture
menu
properly.
26
The picture is not clear.
Adjust the focus.
8
Condensation has accumulated on the lens. Leave the unit
for about 2 hours with the power on.
–