Sony XBR-49X950H Reference Guide - Page 8
Troubleshooting - a
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2 Attach the Wall-Mount Bracket (not supplied) using the screws (not supplied). Wall-Mount Bracket (not supplied) Screw (not supplied) Note • If using an electric screwdriver, set the torque at approximately 1.5 N·m {15 kgf·cm}. Detaching the Table-Top Stand from the TV To detach the Table-Top Stand from the TV, remove the screws . Note • Be careful when lifting the TV as the Table-Top Stand is detached, the Table-Top Stand may topple over and cause personal injury. • Take care when removing the Table-Top Stand from the TV to prevent it from falling over and damaging the surface that the TV is sitting on. • Do not remove the Table-Top Stand for any reason other than to install corresponding accessories on the TV. • Be sure the TV is vertical before turning on. To avoid uneven picture uniformity do not power on the TV with the LCD panel facing down. • When attaching the Table-Top Stand again, be sure to fasten the screws (previously removed) to the original holes on the rear of the TV. 8US Troubleshooting General troubleshooting for issues like: black screen, no sound, frozen picture, TV does not respond, or network is lost, do the following steps. 1 Restart your TV by pressing the power button on the remote control for about five seconds. The TV will restart. If the TV does not recover, try unplugging the AC power cord. Then press the power button on the TV, and release it. Wait for two minutes, and plug in the AC power cord. 2 Refer to the Help menu by pressing HELP on the remote control. 3 Connect your TV to the Internet and perform a software update. Sony recommends you to keep your TV software updated. Software updates provide new features and performance improvements. 4 Visit Sony support website (information provided at the end of this manual). 5 Perform the factory data reset. When you plug in the TV, the TV may not be able to turn on for a while even if you press the power button on the remote control or the TV. It takes time to initialize the system. Wait for about one minute, then operate it again. How to reset the TV to factory settings WARNING: The reset will clear all of your customized settings including the parental lock setting. • You can reset the TV to factory settings by selecting [Factory data reset]. How to select [Factory data reset], refer to the Help Guide. • To force factory data reset, unplug the AC power cord. Press and hold both and - buttons on the TV, then plug in the AC power cord. Release both buttons when the illumination LED blinks in green. • For security purposes, be sure to remove all personal and account information before discarding, selling or passing your TV to someone else by: unlinking/ unregistering, signing out of and deactivating all network services as well as factory reset the TV.