TASCAM TRACKPACK 4x4 Owners Manual - Page 13

Example using a US-4x4 3 4 6 1 2 5 Use the GAIN knobs (4) to adjust the analog input levels of the IN1/IN2 jacks (1) or IN3/IN4 jacks (2, US-4x4 only) so that the PEAK indicators (3) above and to the right of the knobs do not light. To listen to the monitoring signal using headphones, connect the headphones to the PHONES jack (5) and adjust the PHONES knob (6). NOTE If you cannot hear the input sound through the headphones or the LINE OUT (BALANCED) jacks, check the settings of the MONITOR BALANCE knob on the front of the unit and the Line Outputs item on the Settings Panel screen. Troubleshooting Please read this chapter if you are unable to use the unit properly even after setting it up following the procedures in this manual. If you are still unable to resolve your problems please contact the store where you bought the unit or TEAC customer support with the following information about the operating environment and details about the trouble. Operating environment ii Computer manufacturer ii Model ii CPU ii Memory (RAM) ii Operating system ii Applications used ii Antivirus software ii Wireless LAN use See page 2 of this document for contact information. 88 I cannot install the dedicated software. 1. Check the operating system The operating system being used might not be compatible with the software that you are trying to install. Check the compatible operating system of the software you are trying to install again. 2. Stop software running in the background Antivirus software and other software that runs in the background can prevent installation. Quit software that runs in the background and try installation again. 88 The unit is connected, but the computer does not recognize it. 1. Install the dedicated software Install the dedicated software. "Installing the dedicated software" on page 7. 2. Change the USB port ii This unit cannot be used with USB 1.1. Use a USB 2.0 or USB 3.0 port. ii Do not use a USB hub with this unit. Always connect the unit directly to a USB port on the computer. ii If the above methods do not resolve the problem, connect the unit to a different USB port on the computer. 88 I cannot hear any sound even when audio is played back on the computer. Confirm that the MONITOR BALANCE knob on the unit is not turned all the way to the left (toward INPUT). If that is the case, turn the MONITOR BALANCE knob to the right of center. In addition, check the status of the unit's connection with the computer. Moreover, if you make the following settings, sound will be output through this unit, but no sound will be output by the computer's speakers or headphone jack. Windows See the "Windows Media Player" section of "7 - Application guide" in the Reference Manual, and make settings as necessary for the OS. Mac 1. Quit all applications and open "System Preferences..." from the Apple menu. 2. Open "Sound". 3. On the Output tab, select "US-2x2" or "US-4x4". After completing the setting, restart the computer and check the sound of playback. Depending on the application that you are using, you might need to make additional device settings. In particular, DAW software operates using audio engines with settings that are different from the OS settings, so confirm the DAW driver settings first after installing the software for this unit. Please see the manuals for the applications that you are using for detailed setting procedures. 13 TASCAM US-2x2/US-4x4