TASCAM US-2x2 eference Manual V2.00 - Page 22

10 - Troubleshooting Please read this chapter if you are unable to use the unit properly even after setting it following the procedures in this manual. If you are still unable to resolve a problem, please contact TASCAM customer support with the following information about the operating environment and details about the trouble. 88 Operating environment oo Computer manufacturer : oo Model : oo CPU : oo Memory (RAM) : oo Operating system : oo Applications used : oo Antivirus software : oo Wireless LAN use: See the end of this document for contact information. 88 I cannot install the dedicated software. 1. Check the operating system The operating system being used might not be compatible with the software that you are trying to install. Check the compatible operating system of the software you are trying to install again. 2. Stop software running in the background Antivirus software and other software that runs in the background can prevent installation. Quit software that runs in the background and try installation again. 88 The unit is connected, but the computer does not recognize it. 1. Install the dedicated software See "Installing the dedicated software" on page 6. 2. Change the USB port oo This unit cannot be used with USB 1.1. Use a USB 2.0 or USB 3.0 port. oo Do not use a USB hub with this unit. Always connect the unit directly to a USB port on the computer. oo If the above methods do not resolve the problem, connect the unit to a different USB port on the computer. 88 I cannot hear any sound even when audio is played back on the computer. Confirm that the MONITOR BALANCE knob on the unit is not turned all the way to the left (toward INPUT). If that is the case, turn the MONITOR BALANCE knob to the right of center. In addition, check the status of the unit's connection with the computer. Moreover, if you make the following settings, sound will be output through this unit, but no sound will be output by the computer's speakers or headphone jack. Windows oo See the "Windows Media Player" section of "7 - Application Guide" on page 18 of this manual, and set the default playback device as necessary for the OS. oo Set the same sampling rates for the Software Mixer Sample Rate setting, the ASIO sampling rate and the default devices (playback/recording). Mac 1. Quit all applications and open "System Preferences..." from the Apple menu. 2. Open "Sound". 3. On the "Output" tab, select "US-2x2" or "US-4x4". After completing the setting, restart the computer and check the sound of playback. Depending on the application that you are using, you might need to make additional device settings. In particular, DAW software operate using audio engines with settings that are different from the OS settings, so confirm the DAW driver settings first after installing the dedicated software for this unit. Please see the manuals for the applications that you are using for detailed setting procedures. 22 TASCAM US-2x2/US-4x4