TP-Link TL-ER604W TL-ER604W V1 QIG 7106504096 - Page 2

Appendix: Troubleshooting, Wireless Network Connection, Router Configuration - firmware

Page 2 highlights

4 Wireless Network Connection Here we take Windows XP as example. 1 Go to Start Control Panel Network Connections. Right click Wireless Network Connection, and select View Available Wireless Networks . 2 Click Refresh network list, and then select the SSID (network name) of TL-ER604W. Click Connect. The default SSID is TP-LINK_XXXXXX, XXXXXX is the last six characters of the router's MAC address. 3 Enter the Network key in the pop-up screen. The default wireless password, the same as the PIN code, is printed on the bottom label of the router. 5 Router Con guration 1 Open web browser and type in http://192.168.0.1. Press Enter button and then enter the User Name and Password (Factory Default: admin/admin), and click Login. 3 Choose menu Network WAN WAN1, and then select one connection type from the drop-down list . Here take PPPoE connection as the example. Enter the Account Name and Password provided by your ISP, and then click the Connect button and Save button. 4 Choose menu Wireless Wireless Setting Wireless Setting, then set your wireless parameters. First click Enable to turn on the Wireless and select the Region from the drop-down list. It's recommended that you edit the following two items, and then click Save. 1) Create a unique and easy-to-remember SSID (Wireless Network Name). 2) Select WPA-PSK/WPA2-PSK under Security and enter a password in the eld. The default wireless password, the same as the PIN code, is printed on the bottom label. 2 After a successful login, choose menu Network WAN WAN Mode, and then select the total number of WAN ports you prefer to use. 4 You've successfully connected to the wireless network. Note: The modi cation of the Wireless Setting will take e ect only after the router is rebooted. Appendix: Troubleshooting its factory default settings? With the Router powered on, use a pin to press and hold the Reset button (about 5 seconds) until the SYS LED lights up and ashes quickly. And then release the button and wait for the Router rebooting to its factory default settings. What could I do if I forget the user name and password of the Router? you can restore the Router to factory defaults. The default management address of the Router is http://192.168.0.1, default username and password are both admin. All your current settings will be cleared after the Router is restored. If you have backup con guration, please import it now. Why does the PWR LED work abnormally? The PWR LED should be lit up when the power system works normally. If the PWR LED worked abnormally, please check as follows: 1) Make sure that the power cable is connected properly, and the power contact is normal. 2) Make sure the voltage of the power supply meets the requirement of the input voltage of the Router. What should I do if I could not access the You are recommended to check the following items: 1) If you access the con guration page by wireless connection, please make sure your PC connects to the router by wireless. 2) If you access the con guration page by wired connection, Check every port LED on the Router and make sure the the cable is installed properly. Then try another port on the Router and make sure the cable meets the requirement and works normally. 3) Turn o the power. After a while, turn on the power again. 4) Make sure the IP address of your PC is set within the subnet of the Router. 5) If you still cannot access the con guration page, please restore the Router to its factory defaults. Then the IP address of the computer should be set as 192.168.0.x ("x" is any number from 2 to 254) and Subnet Mask as 255.255.255.0). Why does the page display abnormally? Please check as follows: 1) Update your browser or replace it with another browser, and try again. 2) If the pop-up is blocked, please lower the security level of the browser. Technical Support For more troubleshooting help, go to: http://www.tp-link.com/en/support/faq To download the latest Firmware, Driver, Utility and User Guide, go to: http://www.tp-link.com/en/support/download For all other technical support, please contact us by using the following details: Global Australia & New Zealand Tel: +86 755 2650 4400 E-mail: [email protected] Service time: 24hrs, 7 days a week Singapore Tel: +65 6284 0493 E-mail: [email protected] Service time: 24hrs, 7 days a week UK Tel: +44 (0) 845 147 0017 E-mail: [email protected] Service time: 24hrs, 7 days a week USA/Canada Toll Free: +1 866 225 8139 E-mail: [email protected] Service time: 24hrs, 7 days a week Malaysia Tel: 1300 88 875 465 Email: [email protected] Service time: 24hrs, 7 days a week Switzerland Tel: +41 (0) 848 800 998 (German Service) E-mail: [email protected] Fee: 4-8 Rp/min, depending on rate of di erent time Service time: Monday to Friday 09:00 to 12:30 and 13:30 to 17:30. GMT+ 1 or GMT+ 2 (Daylight Saving Time) Ukraine Tel: 0800 505 508 E-mail: [email protected] Service time: Monday to Friday 10:00 to 22:00 Russian Federationv Tel: 8 (499) 754 5560/8 (800) 250 5560 (toll-free call from any RF region) E-mail: [email protected] Service time: From 10:00 to 18:00 (Moscow time) *Except weekends and holidays in Russian Federation Turkey Tel: 0850 7244 488 (Turkish ServiceĎ E-mail: [email protected] Service time: 09:00 to 21:00 7 days a week Tel: AU 1300 87 5465 NZ 0800 87 5465 E-mail: [email protected] (Australia) [email protected] (New Zealand) Service time: 24hrs, 7 days a week Italy Tel: +39 023 051 9020 E-mail: [email protected] Service time: Monday to Friday 09:00 to 13:00; 14:00 to 18:00 Indonesia Tel: (+62) 021 6386 1936 E-mail : [email protected] Service time : Monday to Friday, 09:00 to 18:00 *Except public holidays Germany/Austria Tel: +49 1805 875 465 (German Service) +49 1805 TPLINK +43 820 820 360 E-mail: [email protected] Fee: 0.14 EUR/min from the German xed phone network and up to 0.42 EUR/min from mobile phone Service time: Monday to Friday 09:00 to 12:30 and 13:30 to 17:30. GMT+ 1 or GMT+ 2 (Daylight Saving Time in Germany) *Except bank holidays in Hesse Brazil Toll Free: 0800 608 9799 (Portuguese Service) E-mail: [email protected] Service time: Monday to Friday, 09:00 to 20:00; Saturday, 09:00 to 15:00 Poland Tel: +48 (0) 801 080 618 / +48 227 217 563 (if calls from mobile phone) E-mail: [email protected] Service time: Monday to Friday 09:00 to 17:00. GMT+1 or GMT+2 (Daylight Saving Time) France Tel: +33 (0) 820 800 860 (French service) Email: [email protected] Fee: 0.118 EUR/min from France Service time: Monday to Friday, 09:00 to 18:00 (Except French Bank holidays) TP-LINK TECHNOLOGIES CO., LTD. www.tp-link.com

  • 1
  • 2

Appendix: Troubleshooting
its factory default settings?
With the Router powered on, use a pin to press and hold the
Reset
button (about 5 seconds) until the SYS LED lights up
and flashes quickly. And then release the button and wait for
the Router rebooting to its factory default settings.
you can restore the Router to factory defaults. The default
management address of the Router is http://192.168.0.1, default
username and password are both admin. All your current settings
will be cleared after the Router is restored. If you have backup
configuration, please import it now.
Why does the PWR LED work abnormally?
The PWR LED should be lit up when the power system works
normally. If the PWR LED worked abnormally, please check
as follows:
1)
Make sure that the power cable is connected properly,
and the power contact is normal.
2)
Make sure the voltage of the power supply meets the
requirement of the input voltage of the Router.
Why does the page display abnormally?
Please check as follows:
1)
Update your browser or replace it with another browser,
and try again.
2)
If the pop-up is blocked, please lower the security level
of the browser.
What should I do if I could not access the
You are recommended to check the following items:
1)
If you access the configuration page by wireless connection,
please make sure your PC connects to the router by wireless.
3)
Turn off the power. After a while, turn on the power
again.
Make sure the IP address of your PC is set within the
subnet of the Router.
4)
If you still cannot access the configuration page, please
restore the Router to its factory defaults. Then
the IP
address of the computer should be set as 192.168.0.x
(“x” is any number from 2 to 254) and Subnet Mask as
5)
TP-LINK TECHNOLOGIES CO., LTD.
www.tp-link.com
What could I do if I forget the user name and
password of the Router?
4
Wireless Network Connection
1
Here we take
Windows XP
as example.
2
Click
Refresh network list
, and then select the SSID (network name) of
TL-ER604W. Click
Connect
. The default SSID is TP-LINK_XXXXXX,
XXXXXX is the last six characters of the router’s MAC address.
4
3
You’ve successfully connected to the wireless network.
Enter the
Network key
in the pop-up screen. The default wireless
password, the same as the PIN code, is printed on the bottom label of
the router.
5
Router Configuration
After a successful login, choose menu
Network
WAN
WAN Mode
,
and then select the
total number of WAN
ports you prefer to use.
1
Open web browser and type in
. Press
Enter
button and then enter the User Name and Password
(Factory Default:
admin
/
admin
), and click
Login
.
2
Choose menu
Network
WAN
WAN1
,
and then select
one connection type from the drop-down list . Here
take
PPPoE connection as the example. Enter the
Account
Name
and
Password
provided by your ISP, and then click
the
Connect
button and
Save
button.
3
Choose menu
Wireless
Wireless Setting
Wireless
Setting
, then set your wireless parameters. First click
Enable
to turn on the Wireless and select the
Region
from
the drop-down list. It’s recommended that you edit the
following two items, and then click
Save
.
1)
Create a unique and easy-to-remember
SSID
(Wireless
Network Name).
2) Select
WPA-PSK/WPA2-PSK
under
Security
and enter
a
password
in the field. The default wireless password, the
same as the PIN code, is printed on the bottom label.
4
Go to
Start
Control Panel
Network Connections.
Right click
Wireless Network Connection
,
and select
View Available Wireless
Networks
.
Technical Support
For more troubleshooting help, go to:
To download the latest Firmware, Driver, Utility and User Guide, go to:
For all other technical support, please contact us by using the following details:
Russian Federationv
Tel: 8 (499) 754 5560/8 (800) 250 5560
(toll-free call from any RF region)
Service time: From 10:00 to 18:00
(Moscow time)
*Except weekends and holidays in
Russian Federation
Brazil
Toll Free: 0800 608 9799
(Portuguese Service)
Service time: Monday to Friday, 09:00 to 20:00;
Saturday, 09:00 to 15:00
Tel: +48 (0) 801 080 618 / +48 227 217 563
(if calls from mobile phone)
Service time: Monday to Friday
09:00 to 17:00. GMT+1 or GMT+2
(Daylight Saving Time)
Poland
France
Ukraine
Tel: 0800 505 508
Service time: Monday to Friday
10:00 to 22:00
Tel: +86 755 2650 4400
Service time: 24hrs, 7 days a week
Global
Singapore
Tel: +65 6284 0493
Service time: 24hrs, 7 days a week
UK
Tel: +44 (0) 845 147 0017
Service time: 24hrs, 7 days a week
USA/Canada
Toll Free: +1 866 225 8139
Service time: 24hrs, 7 days a week
Malaysia
Tel: 1300 88 875 465
Service time: 24hrs, 7 days a week
Switzerland
Tel: +41 (0) 848 800 998
(German Service)
Fee: 4-8 Rp/min, depending on
rate of different time
Service time: Monday to Friday
09:00 to 12:30 and 13:30 to 17:30.
GMT+ 1 or GMT+ 2
(Daylight Saving Time)
Australia & New Zealand
Tel: AU 1300 87 5465
NZ 0800 87 5465
E-mail: [email protected] (Australia)
[email protected] (New Zealand)
Service time: 24hrs, 7 days a week
Italy
Tel: +39 023 051 9020
Service time: Monday to Friday
09:00 to 13:00; 14:00 to 18:00
Indonesia
Tel: (+62) 021 6386 1936
Service time : Monday to Friday, 09:00 to 18:00
*Except public holidays
Germany/Austria
Tel: +49 1805 875 465 (German Service)
+49 1805 TPLINK
+43 820 820 360
Fee: 0.14 EUR/min from the German
fixed phone network and up to
0.42 EUR/min from mobile phone
Service time: Monday to Friday
09:00 to 12:30 and 13:30 to 17:30.
GMT+ 1 or GMT+ 2 (Daylight Saving Time
in Germany)
*Except bank holidays in Hesse
Turkey
Tel: 0850 7244 488 (Turkish Service
Service time: 09:00 to 21:00
7 days a week
Tel: +33 (0) 820 800 860 (French service)
Fee: 0.118 EUR/min from France
Service time: Monday to Friday, 09:00 to 18:00
(Except French Bank holidays)
255.255.255.0).
2)
If you access the configuration page by wired connection,
Check every port LED on the Router and make sure the
the
cable is installed
properly. Then try another port on the
Router and make sure the cable meets the requirement and
works normally.
Note
: The modification of the Wireless Setting will take
effect only after the router is rebooted.