TP-Link TL-WDR3500 TL-WDR3500 V1 Quick Install Guide 7106503940 - Page 2

Troubleshooting, Appendix 2: Configure the Router via Web Management - firmware download

Page 2 highlights

Appendix 2: Con gure the Router via Web Management Page (for Mac OS X/Linux users or Windows users who can't run the mini CD) 1 Open your web browser and type http://tplinklogin.net in the address bar. Then type admin both for User name and Password to log in. 3 Select Auto-Detect to detect the Internet connection type and click Next. 5 Choose the frequency you want for your wireless network and then click Next. For example we choose "concurrently with 2.4GHz and 5GHz (802.11 a/b/g/n)" below. 67 You can rename your 5GHz wireless network and create your own password in this page. The default wireless name is TP-LINK_5GHz_XXXXXX; and the default wireless password, the same as the PIN code, is printed on the bottom label. Click Next to continue. 2 Click Quick Setup in the main menu and click Next. 4 The Dynamic IP is the suitable connection type for most cases. Here we take it as an example. On the next page, the cable modem users may need to clone the MAC address from their main computer - the computer which is used to connect with the cable modem. Then click Next. 6 You can rename your 2.4GHz wireless network and create your own password in this page. The default wireless name is TP-LINK_2.4GHz_XXXXXX; and the default wireless password, the same as the PIN code, is printed on the bottom label. Click Next to continue. 8 Click Reboot or Finish to make your settings take e ect. Troubleshooting 1. What can I do if I cannot access the Internet? 1) Check to verify all connections are connected properly. Try with different Ethernet cables to ensure they are working properly. 2) Check to see if you are able to access the Router's web management page. If not, please refer to "What can I do if I cannot open the web management window?". 3) Please log in the web management page (http://tplinklogin.net), click the menu "Network > WAN", and ensure that the WAN Connection Type is Dynamic IP; this is the suitable connection type for most DSL/Cable modem and other network. 4) For cable modem users, please click menu "Network > MAC Clone". Click Clone MAC address button and then click Save. Reboot the modem first and then the Router, try to access the Internet from your computer. If the problem persists, please go to the next step. 5) Connect your computer directly to your modem and attempt to access the Internet. If you are still unable to access the Internet, please contact your internet provider for further assistance. 2. What can I do if I cannot open the web management window? 1) For Windows 7/Vista Go to 'Start > Settings > Control Panel'. Click 'View network status and tasks > View status > Properties' and double-click 'Internet Protocol Version 4 (TCP/IPv4)'. Select 'Obtain an IP address automatically', choose 'Obtain DNS server address automatically' and click 'OK'. 2) For Windows XP/2000 Go to 'Start > Control Panel'. Click 'Network and Internet Connections > Network Connections'. Right-click 'Local Area Connection', select 'Properties' and then double-click 'Internet Protocol (TCP/IP)'. Select 'Obtain an IP address automatically', choose 'Obtain DNS server address automatically' and click 'OK'. 3. What can I do if I forget my password? 1) For default wireless password: Please refer to the "Wireless Password/PIN" labeled on the bottom of the Router. 2) For the web management page password: Reset the Router rst and then use the default user name and password: admin, admin. 4. How do I restore my Router's con guration to its factory default settings? If your Router does not work properly, you can reset it and then configure it again. With the Router powered on, press and hold the WPS/Reset button on the rear panel for approximately 8 seconds before releasing it. Technical Support For more troubleshooting help, go to http://www.tp-link.com/en/support/faq To download the latest Firmware, Driver, Utility and User Guide, go to http://www.tp-link.com/en/support/download For all other technical support, please contact us by using the following details: Global Tel: +86 755 26504400 E-mail : [email protected] Service time: 24hrs, 7days a week Singapore Tel: +65 62840493 E-mail: [email protected] Service time: 24hrs, 7days a week UK Tel: +44 (0) 845 147 0017 E-mail: [email protected] Service time: 24hrs, 7days a week USA/Canada Toll Free: +1 866 225 8139 E-mail: [email protected] Service time: 24hrs,7days a week Malaysia Tel: 1300 88 875465 (1300 88TPLINK) E-mail: [email protected] Service time: 24 hrs a day, 7days a week Turkey Tel: 444 19 25čTurkish ServiceĎ E-mail: [email protected] Service time: 9:00 AM to 6:00 PM, 7days a week Poland Tel: +48 (0) 801 080 618 / +48 22 7217563 (if calls from mobile phone) E-mail: [email protected] Service time: Monday to Friday 9:00 AM to 5:00 PM. GMT+1 or GMT+2 (Daylight Saving Time) Germany / Austria Tel :+49 1805 875465 (German Service) +49 1805 TPLINK E-mail: [email protected] Fee: 0.14 EUR/min from the German xed phone network and up to 0.42 EUR/min from mobile phone Service Time: Monday to Friday 9:00 AM to 6:00 PM. GMT+1 or GMT+2 (Daylight Saving Time in Germany) * Except bank holidays in Hesse Australia & New Zealand Tel: AU 1300 87 5465 /NZ 0800 87 5465 E-mail: [email protected] Service time: 24hrs, 7 days a week Italy Tel: +39 02 66987799 E-mail: [email protected] Service time: 9:00 AM to 6:00 PM, from Monday to Friday Ukraine Tel: +0-800-505-508 E-mail: [email protected] Service time: Monday to Friday 14:00 PM to 22:00 PM Brazil Toll Free: 0800-770-4337 (PortugueseḤService) E-mail: [email protected] Service time: Monday to Saturday 08:00 AM to 08:00 PM Indonesia Tel: (+62) 021 6259 135 E-mail : [email protected] Service time : Monday to Friday 9:00 -12:00; 13:00 -18:00 *Except public holidays Switzerland Tel: +41 (0) 848 800998 (German Service) E-mail: [email protected] Fee: 4-8 Rp/min, depending on rate of di erent time Service time: Monday to Friday 9:00 AM to 6:00 PM. GMT+ 1 or GMT+ 2 (Daylight Saving Time) Russian Federation Tel: 8 (499) 754-55-60 / 8 (800) 250-55-60 (toll-free call from any RF region) E-mail: [email protected] Service time: from 10:00 to 18:00 (Moscow time) *Except weekends and holidays in Russian Federation France Tel: +33 (0) 820 800 860 (French service) Email: support.fr @tp-link.com Fee: 0.118 EUR/min from France Service time: Monday to Friday 9:00 AM to 6:00 PM (Except French Bank holidays) TP-LINK TECHNOLOGIES CO., LTD. www.tp-link.com

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TP-LINK TECHNOLOGIES CO., LTD.
Troubleshooting
If your Router does not work properly, you can reset it and
then configure it again. With the Router powered on, press
and hold the
WPS/R
eset
button on the rear panel for
approximately 8 seconds before releasing it.
1)
Check to verify all connections are connected properly.
Try with different Ethernet cables to ensure they are
working properly.
2)
Check to see if you are able to access the Router’s web
management page. If not, please refer to “
What can I
do if I cannot open the web management window?
”.
3)
Please log in the
web management page
(http://tplinklogin.net), click the menu “
Network >
WAN
”, and ensure that the WAN Connection Type is
Dynamic IP; this is the suitable connection type for most
DSL/Cable modem and other network.
4)
For cable modem users, please click menu “
Network >
MAC Clone
”. Click
Clone MAC address
button and then
click
Save
. Reboot the modem first and then the Router,
try to access the Internet from your computer. If the
problem persists, please go to the next step.
5)
Connect your computer directly to your modem and
attempt to access the Internet. If you are still unable to
access the Internet, please contact your internet
provider for further assistance.
4.
How do I restore my Router’s configuration
to its factory default settings?
1.
What can I do if I cannot access the Internet?
Appendix 2: Configure the Router via Web Management Page
(for Mac OS X/Linux users or Windows users who can’t run the mini CD)
1)
For Windows 7/Vista
Go to ‘
Start > Settings > Control Panel
’. Click ‘
View
network status and tasks > View status > Properties
and double-click ‘
Internet Protocol Version 4
(TCP/IPv4)
’. Select ‘
Obtain an IP address automatically
’,
choose ‘
Obtain DNS server address automatically
’ and
click ‘
OK
’.
2)
For Windows XP/2000
Go to ‘
Start > Control Panel
’. Click
Network and
Internet Connections > Network Connections
’.
Right-click ‘
Local Area Connection
’, select ‘
Properties
and then double-click ‘
Internet Protocol (TCP/IP)
’. Select
Obtain an IP address automatically
’, choose ‘
Obtain
DNS server address automatically
’ and click ‘
OK
’.
1
Open your web browser and type
http://tplinklogin.net
in the address bar. Then type
admin
both for User name
and Password to log in.
4
The
Dynamic IP
is the suitable connection type for most
cases. Here we take it as an example. On the next page, the
cable modem users may need to clone the MAC address
from their main computer - the computer which is used to
connect with the cable modem. Then click
Next
.
3
Select
Auto-Detect
to detect the Internet connection
type and click
Next
.
8
Click
Reboot
or
Finish
to make your settings take effect.
3.
What can I do if I forget my password?
1)
For default wireless password:
Please refer to the “
Wireless Password/PIN
” labeled
on the bottom of the Router.
2)
For the web management page password:
Reset the Router first and then use the default user
name and password: admin, admin.
Technical Support
For more troubleshooting help, go to
To download the latest Firmware, Driver, Utility and User Guide, go to
For all other technical support, please contact us by using the following details:
6
You can rename your 2.4GHz wireless network and create
your own password in this page. The default wireless name is
TP-LINK_2.4GHz_XXXXXX; and the default wireless password,
the same as the PIN code, is printed on the bottom label. Click
Next
to continue.
5
6
Choose the frequency you want for your wireless network and
then click
Next
. For example we choose “concurrently with
2.4GHz and 5GHz (802.11 a/b/g/n)” below.
6
You can rename your 5GHz wireless network and create your
own password in this page. The default wireless name is
TP-LINK_5GHz_XXXXXX;
and the default wireless password,
the same as the PIN code, is printed on the bottom label. Click
Next
to continue.
7
2.
What can I do if I cannot open the web manage-
ment window?
2
Click
Quick Setup
in the main menu and click
Next
.
Tel: +44 (0) 845 147 0017
Service time: 24hrs, 7days a week
UK
Tel: +65 62840493
Singapore
Service time: 24hrs, 7days a week
Service time: 24hrs, 7days a week
Tel: +86 755 26504400
Global
Service time: 24hrs,7days a week
Toll Free: +1 866 225 8139
USA/Canada
Fee: 0.14 EUR/min from the German
EUR/min from mobile phone
Service Time: Monday to Friday 9:00 AM
to 6:00 PM. GMT+1 or GMT+2
(Daylight Saving Time in Germany)
* Except bank holidays in Hesse
Tel :+49 1805 875465 (German Service)
+49 1805 TPLINK
Germany / Austria
Service time: 24hrs, 7 days a week
Tel: AU 1300 87 5465 /NZ 0800 87 5465
Australia & New Zealand
Tel: 8 (499) 754-55-60 / 8 (800) 250-55-60
Russian Federation
(toll-free call from any RF region)
Service time: from 10:00 to 18:00 (Moscow time)
*Except weekends and holidays in
Russian Federation
Toll Free: 0800-770-4337 (Portuguese
Service)
Service time: Monday to Saturday
08:00 AM to 08:00 PM
Brazil
Tel:
+39 02 66987799
Service time: 9:00 AM to 6:00 PM,
from Monday to Friday
Italy
Tel: 1300 88 875465 (1300 88TPLINK)
Service time: 24 hrs a day,
7days a week
Malaysia
Tel: +0-800-505-508
Service time: Monday to Friday
14:00 PM to 22:00 PM
Ukraine
Tel: 444 19 25
Turkish Service
Service time: 9:00 AM to 6:00 PM,
7days a week
Turkey
Tel: (+62) 021 6259 135
Service time : Monday to Friday 9:00 -12:00;
13:00 -18:00 *Except public holidays
Indonesia
Tel: +48 (0) 801 080 618 / +48 22
7217563 (if calls from mobile phone)
Service time: Monday to Friday 9:00 AM
to 5:00 PM. GMT+1 or GMT+2
(Daylight Saving Time)
Poland
Tel: +41 (0) 848 800998 (German Service)
Fee: 4-8 Rp/min, depending on rate of
different time
Service time: Monday to Friday 9:00 AM to 6:00
PM. GMT+ 1 or GMT+ 2 (Daylight Saving Time)
Switzerland
fixed phone network and up to 0.42
Tel: +33 (0) 820 800 860 (French service)
France
Email: support.fr @tp-link.com
Service time: Monday to Friday 9:00 AM to
Fee: 0.118 EUR/min from France
6:00 PM (Except French Bank holidays)