Thermador MES301HS User Manual - Page 56

āService Before Calling Service If a problem occurs, it is usually just minor. Read the following information before calling customer service. Repairs must be made by trained customer service technicians only. Improper repairs made to the appliance can place you at extreme risk. Problem Appliance is not working Possible cause Cord is not plugged in Power outage Defective fuse Faulty operation Appliance does not start Appliance does not start, ‹‹:…‹ min. appears and < flashes in the display Four zeros appear in the display ‹‹:‹‹ Appliance door is not closed all the way Steam Clean or Decalcify was canceled Power outage Appliance is not operating. A cook time appears in the display Appliance is not heating up. Three heat indicator bars appear in the display The settings dial was turned accidentally After adjusting the setting, START/STOP was not pressed A touchpad combination was pressed ”‰ appears in the display 9 appears The 9 indicator appears, but the water tank is full Automatic shutoff is activated Appliance has not been used for at least 2 days and the water tank is full Water tank was not inserted correctly Detection system not working Tip / Solution Connect appliance to power Check if other kitchen appliances are working Check the fuse or breaker box to see if the breaker or fuse to the appliance is working Turn off power to the appliance at the main power supply (fuse or breaker box) and turn it back on after approximately 10 seconds Close the door Clean the appliance twice (see Canceling Steam Clean or Canceling Decalcify Mode) Set the current time using the settings dial and then press TIMER/CLOCK Press START/STOP Press START/STOP, or clear the setting by pressing ON/OFF Disconnect from power and reconnect after approximately 20 seconds. Within 2 minutes, press and hold PANEL LOCK for 4 seconds Press any touchpad Empty and clean the water tank. Always empty the water tank after cooking Slide in water tank until it locks in place Call customer service 56