Thermador PRG364WDG Instructions for Use - Page 56
Service information, Remote customer service, connection, Product registration
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Service information 9 CAUTION Before removing the toe kick panel, disconnect the range from the electrical power supply. Reinstall the toe kick panel before reconnecting the range to the power supply and operating the range. Electric wiring diagrams and schematics The electric wiring diagrams and schematics are attached behind the toe kick, and should not be removed except by a service technician, then replaced after service. Data rating label The data rating label shows the model and serial number of your appliance. The slide-out plates can be accessed as shown below. Remote customer service connection It is possible for customer service to access the appliance via the Home ConnectTM connection in the event of an error. To grant customer service access to the appliance 1. Contact customer support (see back page). Follow the instructions given to you by the technician. - The display screen as customer support tries to gain access to the appliance. Do you want to grant access to customer service? Allow with Enter TIMERS SETTINGS ENTER 2. Press ENTER to allow the customer support access. - Once connection is established the Wi-Fi icon is shown in the status bar. For handy reference, copy the information below from the data rating label. Keep your invoice for warranty validation. Model number Serial number Date of purchase Product registration Register your BSH product to ensure timely service and access to your product related information. You may register your product through one of the following ways: • Register with your phone (USA only). 1. Take a photo of the camera icon on the registration card, including the points ( ). PHOTOREGISTERSM THERMADOR 2. Text the photo to 21432. (USA only, text and data rates may apply.) • Mail in the completed product registration card to the address printed on the card. • Register your product online at www.thermador.com. • Call Thermador customer service at 1-800-735-4328. Page. 55