Toshiba BDX1400KU User Guide - Page 28

28 Troubleshooting Troubleshooting If you experience any of the following difficulties while using this unit, check the list below before consulting your nearest TOSHIBA dealer. Problem: No power The unit does not respond to the remote control. Buttons do not work or the unit stops responding. No sound or picture Distorted picture Solution: Check if the AC cord is properly connected. Unplug the AC cord once, and wait for approximately 5-10 seconds and then plug it in again. Aim the remote control directly at infrared sensor window on the front panel. Reduce the distance to infrared sensor window. Replace the batteries in the remote control. Re-insert the batteries with their polarities (+ / - signs) as indicated. To completely reset the unit, unplug the power cord from the outlet for approximately 5-10 seconds. Check if the connected TV is turned on. Check if the connections are made securely and correctly. Check whether the connected TV or other device supports HDCP. (This unit will not output a video signal unless the other device supports HDCP.) Check whether the output format of this unit (HDMITM FORMAT) matches the supported input format of other connected device. Sometimes a small amount of picture distortion may appear. This is not a malfunction. Connect this unit directly to the TV. Incorrect or no audio / video signal on the amplifier/display device via HDMITM cable. Completely distorted picture or black/ white picture with Blu-ray Disc™/ DVD. No sound or distorted sound If the unit is connected to the unauthorized display device with an HDMITM cable, the audio/video signal may not be output. Ensure the amplifier/display devices setting match the SymbioTM Media Box and Blu-rayTM Player. Make sure the disc is compatible with this unit. Adjust the volume. Check if speakers are connected correctly. Check the HDMITM connections. Check the settings in the Audio menu. Picture freezes momentarily during playback. Check the disc for fingerprints/scratches and clean with a soft cloth wiping from center to edge. Clean the disc. The unit does not respond to some operating commands during playback. Cannot play back a disc. Operations may not be permitted by the disc. Refer to the instructions of the disc. Clean the disc. Ensure the disc label is facing up. Check if the disc is defective by trying another disc. Cancel the ratings control or change the control level. Insert a correct disc that can be played back on this unit.