Toshiba BDX6400KU User Guide - Page 38

Maintenance

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38 Maintenance Cannot play back a disc. Playback does not start when the title is selected. Cannot connect to the network. Cannot connect to the network while my PC is connected to the network. No return to start-up screen when disc is removed. The unit cannot read Blu-ray Disc™/ DVD/CD. Angle does not switch. Cannot use the BD-Live™ function. Clean the disc. Ensure the disc label is facing up. Check if the disc is defective by trying another disc. Cancel the ratings control or change the control level. Insert a correct disc that can be played back on this unit. Check the settings in the Parental menu. Check that the LAN cable connection is properly made. Turn on the modem or broadband router. Check that the broadband router and/or modem is correctly connected. Check the Network Connection Setting. Check the content of your Internet service contract to see if your Internet service provider prevents multiple terminals connecting at the same time. Reset this unit by turning it off, then on again. Dew condensation may form inside the unit. Do not use this unit for at least a few hours until its inside gets dry. Wipe the dirt off the disc or replace the disc. The angle cannot be switched for Blu-ray Disc™/DVD which do not contain multiple angles. In some cases multiple angles are only recorded for specific scenes. Use a USB flash drive with enough space. Maintenance Servicing Please refer to relevant topics in "Troubleshooting" above before returning the product. If this unit becomes inoperative, do not try to correct the problem by yourself. There are no user-serviceable parts inside. Turn off, unplug the power plug, and please call our helpline to locate an Authorized Service Center. Cleaning the cabinet Never use a solvent, thinner, benzene or alcohol to clean the unit. Do not spray insecticide liquid near the unit. Such chemicals may discolor the surface or damage the unit. Cleaning discs When a disc becomes dirty, clean it with a cleaning cloth. Wipe the disc from the center to out. Do not wipe in a circular motion. Do not use solvents such as benzine, thinner, commercially available cleaners, detergent, abrasive cleaning agents or antistatic spray intended for analog records. Cleaning the disc lens If this unit still does not perform properly although you refer to the relevant sections and to "Troubleshooting" in this manual, the laser optical pickup unit may be dirty. Consult your dealer or an Authorized Service Center for inspection and cleaning of the laser optical pickup unit.

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38
Cannot connect to the network.
Cannot connect to the network while my
PC is connected to the network.
No return to start-up screen when disc
is removed.
The unit cannot read Blu-ray Disc™/
DVD/CD.
Angle does not switch.
Cannot use the BD-Live™ function.
Playback does not start when the title
is selected.
Cannot play back a disc.
Check that the LAN cable connection is properly made.
Turn on the modem or broadband router.
Check that the broadband router and/or modem is correctly connected.
Check the Network Connection Setting.
Check the content of your Internet service contract to see if your Internet
service provider prevents multiple terminals connecting at the same time.
Reset this unit by turning it off, then on again.
Dew condensation may form inside the unit. Do not use this unit for at least
a few hours until its inside gets dry.
Wipe the dirt off the disc or replace the disc.
The angle cannot be switched for Blu-ray Disc™/DVD which do not contain
multiple angles.
In some cases multiple angles are only recorded for specific scenes.
Use a USB flash drive with enough space.
Check the settings in the Parental menu.
Clean the disc.
Ensure the disc label is facing up.
Check if the disc is defective by trying another disc.
Cancel the ratings control or change the control level.
Insert a correct disc that can be played back on this unit.
Maintenance
Please refer to relevant topics in “Troubleshooting” above before returning the product.
If this unit becomes inoperative, do not try to correct the problem by yourself. There are no user-serviceable
parts inside. Turn off, unplug the power plug, and please call our helpline to locate an Authorized Service
Center.
Never use a solvent, thinner, benzene or alcohol to clean the unit. Do not spray
insecticide liquid near the unit. Such chemicals may discolor the surface or damage
the unit.
When a disc becomes dirty, clean it with a cleaning cloth. Wipe the disc from the center to out.
Do not wipe in a circular motion.
Do not use solvents such as benzine, thinner, commercially available cleaners, detergent, abrasive cleaning
agents or antistatic spray intended for analog records.
If this unit still does not perform properly although you refer to the relevant sections and to “Troubleshooting”
in this manual, the laser optical pickup unit may be dirty. Consult your dealer or an Authorized Service Center
for inspection and cleaning of the laser optical pickup unit.
Servicing
Cleaning the cabinet
Cleaning discs
Cleaning the disc lens
Maintenance