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Troubleshooting

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Troubleshooting Troubleshooting If you sense some abnormality on the server, carry out the following checks according to the problem that is occurring. NOTE: Before you check the server cables or expansion cards, switch off the server and peripheral devices. If checks are performed on the cables or expansion cards with the power on, irreparable damage may be caused to the server and peripheral devices. You can hear abnormal noise or smell foul odours, and hear a continuous buzzer Probable causes are that something is touching a fan or other moving part, or fatal trouble has occurred on the server. Carry out the following procedure to check the cause of the trouble. If this does not remedy the problem, see "Remedy When Windows NT/2000 is Unusable" on page 213. 204

Section	Page
MAGNIA™ Z300 User’s Guide	1
Model: MAGNIA Z300	2
FCC Notice	2
Warning Label	3
power supply unit (System Unit)	3
power supply unit (External Unit)	3
Copyright	5
Disclaimer	6
Trademarks	6
Introduction	9
About this guide	10
Safety cautions	11
Other icons used	12
Documentation	12
Service options	13
Maintenance contracts	13
Contents	15
Chapter 1: Getting Started 2	15
Chapter 2: Installing and Removing Hardware 48	17
Chapter 3: External Unit Setup 110	18
Chapter 4: System Configuration Setup 138	19
Chapter 5: Installing Software 172	19
Chapter 6: Troubleshooting 204	20
Appendix A: Specifications 216	21
Appendix B: Interfaces 222	21
Appendix C: Switch Setting 232	21
Appendix D: Trouble Information 238	21
Appendix E: Unit Logs 244	21
Chapter 1	23
Getting Started	24
Checking the items included with the server	24
Mounting optional internal devices	26
Environmental considerations	27
Micro Tower Type/Rack Type	27
Micro Tower Type	29
Minimum clearances required for horizontal installation	29
Minimum clearances required for vertical installation	29
Rack Type	30
Minimum clearances for installation	30
Power requirements	31
Front view (with the front panel closed)	32
Front view with the front panel closed	32
Key lock	32
Key lock	32
Front view (with the front panel opened)	33
Front view of the Micro Tower Type	33
Opening the front panel	33
Removing the front panel	34
(2) Operation buttons	34
Operation buttons	34
(3) System status indicators	36
System status indicators	36
(4) Front panel display	38
1. System configuration	38
2. User messages	38
3. Trouble information	39
4. Bootup/shutdown messages	39
(5) Card slot	40
(6) USB1 connector	40
(7) USB2 connector	40
(8) Device bay	40
(9) HDD/LAN status indicators	41
Rear view	44
Rear view of the server	44
(2) Security Loop	44
I/O connectors	45
I/O connectors	45
Expansion slot	46
LAN status indicators	46
Inside the server	47
Inside the server	47
(1) Motherboard	47
(2) SCSI riser card	47
(3) Cooling fans	48
(4) CPU sockets	48
(5) Memory slots	48
(6) Expansion slot	48
(7) IDE HDD cage	48
(8) Board for wireless card	48
Connecting peripheral devices	48
How to connect peripheral devices	48
1 Make sure that all the power buttons of the server and external units are turned off.	49
2 If the power cables of the server and external units are connected to an AC outlet, pull the pl...	49
3 Connect each of the peripheral devices to a proper connector on the server with an interface ca...	49
Connecting peripheral devices (Front view)	49
Connecting peripheral devices (Rear view)	50
4 If a connector is provided with screws for securing connection, tighten the screws without fail.	50
5 After making sure that all the peripheral units are properly connected, plug the power cables o...	50
Floppy disk drive	51
Maintenance	52
Maintenance of the server	52
Maintenance of the keyboard	52
1 Shut down the server to cut off the power supply to the keyboard.	52
2 Remove dust between the keys using a vacuum cleaner.	52
3 Clean every key with a soft dry cloth.	52
Maintenance of the display unit	52
Connecting the power cable	53
1 Connect the power cable to the connector on the back of the server.	53
Connecting the power cable	53
2 Plug the power cable into an AC outlet or the power output connector of an uninterruptible powe...	53
Switching on the server	55
Turning on the server in the usual process	55
1 Check to see if all of the peripheral devices such as a display, keyboard, mouse, etc. are corr...	55
2 Check to see if the power cables of the System Unit and External Units are connected with AC ou...	55
3 Turn on the display.	55
4 Open the front panel.	55
5 Press the power/sleep button.	55
Pressing the power/sleep button.	55
Turning on the server by the “Remote Management” function	56
POST (Power On Self-Test)	56
Starting up the system	57
Starting up with the floppy disk	57
1 Place the startup disk in the floppy disk drive.	57
2 Switch on the power/sleep button.	57
Starting up by the hard disk drive unit (in the case the OS has been installed)	58
1 Make sure that neither the floppy disk nor CD-ROM that is capable of starting up the server is ...	58
2 Switch on the power/sleep button.	58
Starting up by the CD-ROM	59
1 Make sure that no floppy disk is placed in the floppy disk drive.	59
2 Switch on the power/sleep button.	59
3 Immediately after switching on the power/sleep button, press the eject button of the CD-ROM dri...	59
BIOS setup	59
Making a floppy disk	60
How to make a backup floppy disk	60
1 Place both the “Toshiba Server Setup Tool CD-ROM” and the “Startup Disk floppy disk” in to thei...	60
2 Select “Utility.”	60
3 Select “Making FD.”	60
4 Select the name of the floppy disk to create and select “OK.”	60
5 Place a 1.44MB formatted floppy disk in to the disk drive and select “OK.”	60
Setup of system configuration	61
BIOS setup utility	61
SCSI utility	61
IDE RAID Setup utility	61
Setup of disk array (RAID)	62
Installing software	63
Switching off the server	64
Normal shutdown	64
1 Prepare the server system for switching it off by the normal method.	64
2 Press the power/sleep button.	64
Using the automatic shutdown function	64
1 Execute the specified shut down process for the application software running on the operating s...	65
2 Press the power/sleep button to turn off the server.	65
3 Make sure that the power indicator () is amber and the server operation is stopped normally. If...	65
Notes on using of the automatic shutdown function	66
Hints on operation of the power/sleep button	66
Logon by a user without shutdown rights	67
The application in operation	67
Load to the system	67
Abnormal system shutdown	68
Chapter 2	69
Installing and Removing Hardware	70
Before starting operation	70
Before starting operation	71
Screw head and screwdriver	72
Installing/removing an optional device	74
1 Carefully read the precautions mentioned in this chapter (Before starting operation) and check ...	74
2 Switch off all the peripheral units connected with the server.	74
3 If the server is running, shut it down and switch off the power.	74
4 Unplug the power cable of the server from the AC outlet or UPS (uninterruptible power supply), ...	74
5 Remove the outer covers and server panels from the server.	74
6 Install or remove an optional device.	74
7 Ensure that there is neither tool nor dead part remaining inside the server.	74
8 Attach the server panels and outer covers to the server.	75
9 Connect the peripheral units and switch them on.	75
10 Plug the server's power cable connector into an AC outlet (or UPS) and then switch on the server.	75
Removing and replacing the server panels	76
Removing the top panel (for Micro Tower Types)	76
1 Shut down the server and switch off the power if it is in operation.	76
2 Unplug the power cable.	76
3 Remove four screws on the upper outer cover. In addition, remove the four screws on the bottom ...	76
Removing the outer cover (upper)	76
4 Remove the front panel. See “Front panel” on page11	77
5 Remove nine screws and the top panel.	77
Removing the top panel	77
Replacing the top panels (for Micro Tower Types)	77
1 Replace the top panel to the server carefully so that it does not catch any cable.	77
2 Fix the top panel using nine screws.	77
3 Fix the outer cover (upper and bottom) using eight screws.	77
4 Attach the front panel.	77
5 Plug the power cable.	77
Removing/replacing the top panel (for Rack Types)	77
When using a Rack Type	78
Rack assembly procedure	78
1 Decide on where to assemble the server.	79
Decide on where to assemble the server	79
2 Temporarily fasten Rail R to the posts on the left and right of the rack rear, and Rail F (L) a...	80
Temporarily fasten the Rails	80
3 Fix Rail R on the left and right, Rail F (L) and Rail F (R) with two Screws (M5).	80
Fix Rail F and Rail R	80
4 Attach Pin Catch Tray to Rail F (L) and Rail F (R) with two Screws (M5).	81
Attach Pin Catch Tray	81
5 Attach Washer, Spring Washer and Guide Pin (M6) at two locations to the Base assembly.	81
Attach the Guide Pin	81
6 Insert the Base Assembly into the Rail, and insert Guide Pin (M6) into the Pin Catch Tray.	82
Insert the Base Assembly	82
7 Attach the Support Bracket (L) and Support Bracket (R) on the Base Assembly and fix them with t...	82
Attach the Support Brackets	82
8 Fix the Base Assembly to the rack with the claw screws on the front.	83
Fix the Base Assembly	83
9 Tighten the eight screws temporarily fastened in step 2.	83
Fix Rails	83
10 Attach Washer, Spring Washer and Guide Pin (M6) on the back.	84
Attaching the Guide Pin	84
11 Attach the Front Bracket (L) or Front Bracket (R) to the server bay with Screws (M3).	84
Attach the Front Bracket	84
12 Place the server bay on the Base Assembly and insert.	85
Insert the server bay	85
13 Loosen the claw screw to draw out the Base Assembly by about 100 mm.	85
Drawing out the Base Assembly	85
14 Fix the Base Assembly to the server housing with a screw (M3).	86
Fixing the Server Housing	86
Fixing the Blank Bracket	86
15 Insert the entire Base Assembly into the rack.	87
Inserting Into Rack Blank Module	87
16 Fix the housing on the left and right with the claw screws of Front Bracket (L) and Front Brac...	87
Fix the housing on the left and right	87
Sliding the server out of or into the rack	88
Sliding the server (Rack Type) out of the rack	89
1 If the server is running, shut it down and switch off the power.	89
2 Switch off all the peripheral units connected with the server.	89
3 Unplug the power cable of the server from the AC outlet or UPS (uninterruptible power supply).	89
4 Unplug all the cables from the server.	89
5 Loosen the four claw screws which fix the Base Assembly and draw out the Base Assembly.	89
Drawing out the Base Assembly	89
6 Remove the screw (M3) fixing the Base Assembly to the server.	89
Removing the screw	90
7 Slide the server out of the rack.	90
Sliding the server (Rack Type) into the rack	90
1 Gently slide the server into the rack, according to the rack assembly procedure step 10 - 15.	90
2 When it is located in place, fix the server with four screws.	90
3 Connect the cables disconnected.	90
Power Supply Unit	91
Removing the power supply unit	91
1 If the server is in operation, first shut it down and switch off the power supply to it.	91
2 Unplug the power cable from the AC outlet.	91
3 Remove the outer covers and server panels from the server.	91
4 Remove six screws, lift up the power supply unit by sliding forward slightly.	91
Lifting up the power supply unit.	91
5 Disconnect the power cable and signal cable.	92
Disconnecting the cables	92
Installing the power supply unit	92
1 Confirm that the power supply is switched off.	92
2 Confirm that the power cable is disconnected from the AC outlet.	92
3 Remove the outer covers and server panels from the server.	92
4 Connect the power cable and signal cable.	93
Connecting the cables	93
5 Install the power supply unit, slide back slightly and fix it with six screws.	93
Installing the power supply unit	93
6 Attach the server panels and outer covers.	93
Memory module	94
Memory slots	96
Installing an additional memory module	96
1 If the server is in operation, first shut it down and switch off the power supply to it.	97
2 Unplug the power cable from the AC outlet.	97
3 Remove the outer covers and server panels from the server.	97
4 Remove the power supply unit.	97
5 Extend the hooks on both sides of the memory slot outwards.	97
Extend the hooks	97
6 Insert the memory module into the proper memory slot, paying attention to the position of each ...	98
Installing a memory module	98
7 Install the power supply unit.	98
8 Attach the server panels and outer covers.	98
9 Connect the power cable of the server to the power supply and switch on the server.	98
Removing a memory module	99
1 If the server is in operation, shut it down and switch off the power.	99
2 Unplug the power cable from the AC outlet.	99
3 Remove the outer covers and server panels from the server.	99
4 Remove the power supply unit.	99
5 Extend the hooks on both sides of the memory slot outwards and remove the memory module out of ...	99
Removing a memory module	99
6 Install the power supply unit.	100
7 Fit the server panels and outer covers to the server.	100
8 Connect the power cable of the server to the power supply and switch on the server	100
CPU module	100
CPU socket	100
Installing the CPU module	101
1 If the server is running, shut it down and switch off the power.	101
2 Unplug the power cable.	101
3 Remove the server panels.	101
4 Remove two screws that fix the PCI bracket, and remove the PCI bracket.	101
Removing the PCI bracket	102
5 Remove one screw that fix the riser card and remove the riser card.	103
Removing the riser card	103
6 Remove two screws and the fan duct.	104
Removing the fan duct	104
7 Raise the lock lever of the expansion CPU socket.	104
Raising the lock lever	104
8 Align the CPU pins correctly with the holes in the socket, and insert the CPU module as far as ...	105
Inserting the CPU module	105
9 Push down the lock lever of the socket until it is hooked securely.	105
Pushing down the lock lever	105
10 Detach the cover from the thermal seat on the contact surface between the heat sink and the CP...	105
11 Lightly push the heat sink in the direction of the socket, and fix it by engaging the clips wi...	106
Attaching the heat sink	106
Fixing the clips	106
12 Attach the fan duct and fix it with two screws.	107
Attaching the fan duct	107
13 Attach the riser card and fix it with one screw.	107
Attaching the riser card	107
14 Fix the PCI bracket with two screws.	107
Fixing the PCI bracket	108
15 Install the server panels.	108
16 Connect the power cable of the server to the power supply and switch on the server.	108
17 Confirm that the CPU module is recognized properly with the display on the screen.	108
Replacing the CPU module	109
1 If the server is running, shut it down and switch off the power.	109
2 Unplug the power cable.	109
3 Remove the server panels.	109
4 Remove two screws that fix the PCI bracket, and remove the PCI bracket.	109
Removing the PCI bracket	110
5 Remove one screw that fix the riser card, and remove the riser card.	110
Removing the riser card	110
6 Remove two screws and the fan duct.	111
Removing the fan duct.	111
7 Release the clips that secure the heat sink for the CPU module to be removed, and remove the he...	111
Releasing the clips	112
Removing the heat sink	112
8 Raise the lock levers of the socket in which the CPU module you want to remove is mounted.	112
Raising the lock lever	112
9 Remove the CPU module.	113
Removing the CPU module	113
10 Install a new CPU module following the same procedure as for extension modules.	113
11 Install the fan duct and fix it with two screws.	113
Installing the fan duct	113
12 Install the riser card on the motherboard and fix it with one screw.	114
Installing the PCI riser card	114
13 Attach the PCI bracket with two screws.	114
Fixing the PCI bracket	114
14 Install the server panels.	114
15 Connect the power cable of the server to the power supply and switch on the server.	114
16 Confirm that the replaced CPU module is recognized properly with the display on the screen.	114
Internal battery	116
Replacing the internal battery	117
1 Write down the system configuration information.	117
2 Shut down and switch off your server.	117
3 Unplug the power cable.	117
4 Remove the server panels.	117
5 Remove the power supply unit.	117
6 Remove four screws and the board for the wireless card.	117
Removing the board for the wireless card	117
7 Put your fingers below the battery, and pull it up.	118
Removing the battery	118
8 Install a new battery with polarity (+) up.	118
Installing the battery	118
9 Install the board for the wireless card and fix it with four screws.	119
Installing the board for the wireless card	119
10 Install the power supply unit.	119
11 Install the server panels.	119
12 Connect the power cable of the server to the power supply, and switch on the server.	119
13 Set the server according to the System Time, System Date and system configuration information ...	119
Hard Disk Drive (HDD) –IDE HDD–	120
Installing the hard disk drive	120
1 If the server is running, shut it down and switch off the power.	120
2 Unplug the power cable.	120
3 Remove the front panel. See “Front panel” on page11	120
4 Tilt over the detachable lever of the slot where you want to install a hard disk drive, by pull...	120
Pulling the detachable lever toward you	120
5 Pull out the HDD slot spacer that was partially extracted.	121
6 Push the hard disk drive completely into the slot where you want to mount it.	121
Installing the hard disk drive	121
7 Close the detachable lever and fix it.	121
Fixing the detachable lever	121
8 Attach the front panel.	121
9 Connect the power cable of the server to the power supply, and switch on the server.	122
Replacing a hard disk drive during operation	122
1 Remove the front panel.	122
2 Confirm the position of a faulty device.	123
3 Tilt over the detachable lever of the slot which holds a defective hard disk drive, by pulling ...	123
Pulling the detachable lever toward you	123
4 While holding the disk tray, carefully remove the hard disk drive that is pulled out halfway.	123
Pulling out the hard disk drive	124
5 Install a new hard disk drive in the same procedure as for extension.	124
6 After a short time, confirm that the PWR indicator lights up.	124
7 Attach the front panel.	124
8 Recover (rebuild) the disk.	124
Expansion cards	125
Expansion slots	125
Restrictions on PCI expansion cards	125
Installing the SCSI riser card	126
1 If the server is running, shut it down and switch off the power.	126
2 Unplug the power cable.	126
3 Remove the server panels.	126
4 Remove two screws which fix the PCI bracket, then remove one screw.	126
5 Install the SCSI cable.	127
Installing the SCSI cable	127
6 Connect the SCSI cable of the SCSI riser card.	127
Connecting the SCSI cable of the SCSI riser card	127
7 Insert the expansion card in the SCSI riser card.	128
Inserting the expansion card	128
8 Install the SCSI riser card on the motherboard and fix it by one screw.	128
Installing the SCSI riser card	128
9 Fix the PCI bracket with two screws.	129
Fixing the PCI bracket	129
10 Install the power supply unit.	129
11 Install the server panels.	129
12 Connect the power cable of the server to the power supply, switch on the server.	129
Chapter 3	131
External Unit Setup	132
Types of External Unit	132
Front view of the External Hard Drive Unit Z1 (with the front panel closed)	133
Front view with the front panel closed	133
Key lock	133
Key lock	133
Front view of the External Hard Drive Unit Z1 (with the front panel opened)	134
Front view of the Micro Tower Type	134
(1) Front panel	134
(2) Power button	135
Power button	135
(3) System status indicators	136
System status indicators	136
(4) HDD status indicators	137
HDD status indicators	137
Rear view of the External Hard Drive Unit Z1	139
Rear view of the External Hard Drive Unit Z1	139
AC power connector	139
I/O connectors	139
I/O connectors	139
(1) External Unit control connector IN/OUT ()	139
(2) SCSI connector ()	139
Installing and Removing Hard Disk Drive (HDD) -SCSI HDD-	140
Installing the hard disk drive	140
1 Remove the front panel.	140
Removing the front panel	140
2 Tilt over the detachable lever of the slot where you want to install a hard disk drive, by pull...	141
Pulling the detachable lever toward you	141
3 Pull out the HDD slot spacer that was partially extracted.	141
4 Push the hard disk drive completely into the slot where you want to mount it.	141
Installing the hard disk drive	141
5 Close the detachable lever and fix it.	142
Fixing the detachable lever	142
6 Attach the front panel.	142
Replacing a hard disk drive during operation	142
1 Remove the front panel.	143
Removing the front panel	144
2 Confirm the position of a faulty disk.	144
3 Tilt over the detachable lever of the slot which holds a defective hard disk drive, by pulling ...	144
Pulling the detachable lever toward you	144
4 While holding the disk tray, carefully remove the hard disk drive that is pulled out halfway.	145
Pulling out the hard disk drive	145
5 Install a new hard disk drive in the same procedure as for extension.	145
6 After a short time, confirm that the DC POWER indicator () lights up.	145
7 Attach the front panel.	145
8 Recover (rebuild) the disk.	145
Setup of disk array (RAID)	146
Front view of the External Device Bay Unit Z1 (with the front panel closed)	147
Front view with the front panel closed	147
Key lock	147
Key lock	147
Front view of the External Device Bay Unit Z1 (with the front panel opened)	148
Front view of the Micro Tower Type	148
(1) Front panel	148
(2) Power button	149
Power button	149
(3) System status indicators	150
System status indicators	150
Rear view of the External Device Bay Unit Z1	151
Rear view of the External Device Bay Unit Z1	151
AC power connector	151
I/O connectors	151
I/O connectors	151
(1) External Unit control connector IN/OUT ()	151
(2) SCSI connector ()	152
Installing SCSI device	152
Terminator	152
SCSI ID	152
Changing the SCSI ID	152
1 If the server is running, shut it down and turn off the power.	152
2 Disconnect the AC power cable.	152
3 Open the front panel.	153
4 Remove four screws and remove the outer cover (upper).	153
Removing the outer cover	153
5 Remove seven screws and remove the top cover.	153
Removing the top cover	153
6 Remove the power and signal cables.	154
Removing the cables	154
7 Remove four screws that fix the SCSI device.	154
Removing the screws	154
8 Pull out the SCSI device completely.	155
Remove the SCSI device	155
9 Set the SCSI ID so that it would not be the same as other device.	155
10 Insert the SCSI device into the unit.	155
11 Attach the four screws and fix the SCSI device.	155
Installing the SCSI device	155
12 Connect the power and signal cables.	156
Connecting the cables	156
13 Attach the top cover and fix it with seven screws.	156
Attaching the top cover	156
14 Attach the outer cover (upper) and fix it with four screws.	157
Attaching the outer cover	157
15 Close the front panel.	157
16 Connect the power cable of the server to the power supply and switch on the server.	157
How to Connect an External Unit	157
1 Connect each Units in the following order:	158
2 When one External Hard Drive Unit Z1 is connected with SCSI connector in the backside of System...	158
3 When the RAID Card which has Two SCSI channels is installed, connect each Units in the channel ...	158
Connecting the External Units	158
Chapter 4	159
System Configuration Setup	160
BIOS setup utility	160
Starting the setup utility	161