Toshiba PA3838U-1PRP User Guide - Page 22

USB issue(s), Network issue(s), Hardware issue(s

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Page 22 highlights

22 Troubleshooting USB issue(s) This section refers to the TOSHIBA Hardware Setup diagnostic utility. To learn how to access the TOSHIBA Hardware Setup utility, please refer to your computer user's guide. Problem(s) Solution(s) USB device does not work Check that the cable connection between the USB ports on the port replicator and the USB device is secure. Make sure the USB device drivers are properly installed. Refer to your operating system documentation and the documentation that came with your USB device for more information. USB keyboard or mouse does not Check that the USB Legacy Emulation item in the TOSHIBA Hardware work Setup diagnostic utility is set to Enabled. Refer to your computer documentation for information on accessing the TOSHIBA Hardware Setup utility. If you have connected the device to the port replicator via any connection other than a first-tier hub, the computer operating system must be running before the device will work. Check to see that the operating system is running. If the problem persists, contact Toshiba support. For contact information, please see "If you need further assistance" on page 23. Network issue(s) Problem(s) Cannot access the local area network (LAN) Solution(s) Check that your computer is properly configured to communicate with the network before connecting the LAN cable to the port replicator. If necessary, contact your system administrator for assistance. Check that the network cable is properly connected to the port replicator. If the problem is related to the port replicator hardware, contact Toshiba support. For contact information, please see "If you need further assistance" on page 23. Hardware issue(s) Problem(s) Cannot operate the computer lock switch Cannot operate the Eject lever Solution(s) The computer lock switch cannot be operated when a security cable is attached to the security lock slot. Remove the security cable from the slot and then move the computer lock switch to the locked position. Remove the security cable from the security lock slot, if applicable, and set the computer lock switch to the unlocked position. Then operate the Eject lever again.

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22
Troubleshooting
USB issue(s)
This section refers to the TOSHIBA Hardware Setup diagnostic utility.
To learn how to access the TOSHIBA Hardware Setup utility, please
refer to your computer user's guide.
Network issue(s)
Hardware issue(s)
Problem(s)
Solution(s)
USB device does not work
Check that the cable connection between the USB ports on the port
replicator and the USB device is secure.
Make sure the USB device drivers are properly installed. Refer to your
operating system documentation and the documentation that came with
your USB device for more information.
USB keyboard or mouse does not
work
Check that the USB Legacy Emulation item in the TOSHIBA Hardware
Setup diagnostic utility is set to Enabled. Refer to your computer
documentation for information on accessing the TOSHIBA Hardware
Setup utility.
If you have connected the device to the port replicator via any connection
other than a first-tier hub, the computer operating system must be
running before the device will work. Check to see that the operating
system is running.
If the problem persists, contact Toshiba support. For contact information,
please see “If you need further assistance” on page 23.
Problem(s)
Solution(s)
Cannot access the local area
network (LAN)
Check that your computer is properly configured to communicate with the
network before connecting the LAN cable to the port replicator. If
necessary, contact your system administrator for assistance.
Check that the network cable is properly connected to the port replicator.
If the problem is related to the port replicator hardware, contact Toshiba
support. For contact information, please see “If you need further
assistance” on page 23.
Problem(s)
Solution(s)
Cannot operate the computer
lock switch
The computer lock switch cannot be operated when a security cable is
attached to the security lock slot. Remove the security cable from the slot
and then move the computer lock switch to the locked position.
Cannot operate the Eject lever
Remove the security cable from the security lock slot, if applicable, and
set the computer lock switch to the unlocked position. Then operate the
Eject lever again.