Toshiba PA3838U-1PRP User Guide - Page 23

If you need further assistance 23 Audio issue(s) Problem(s) There is no sound coming from my external audio device connected to the port replicator There is no sound coming from the internal speakers of my docked computer, or from the headphones/headset connected directly to my docked computer After I undocked my computer, I discovered there is no sound coming from my computer's internal speakers or from the headphones/headset connected to my computer. Solution(s) Check that the Mute all/Mute checkboxes in Windows® are not selected. To locate these settings, double-click the speaker icon in your Windows® system tray/notification area. Close your media player application, if it is running. Wait approximately 10-15 seconds for the operating system to recognize the audio device connected to the port replicator, and then restart your media player application. The audio port on the port replicator may be disabled. To enable the port, follow the instructions in "Configuring audio ports" on page 18. Check that the Mute all/Mute checkboxes in Windows® are not selected. To locate these settings, double-click the speaker icon in your Windows® system tray/notification area. By default, the internal speakers and audio ports on the computer are disabled when the computer is docked in the port replicator. To enable the speakers or ports, follow the instructions in "Configuring audio ports" on page 18. Check that the Mute all/Mute checkboxes in Windows® are not selected. To locate these settings, double-click the speaker icon in your Windows® system tray/notification area. Close your media player application, if it is running. Wait approximately 10-15 seconds for the operating system to recognize the audio device connected to the computer, and then restart your media player application. Other issue(s) Problem(s) Solution(s) My audio device does not appear The devices connected to the port replicator's audio ports appear as USB in the Windows Device Manager devices in Windows Device Manager. If you need further assistance If you have followed the recommendations in this section and are still having problems, you may need additional technical assistance. This section contains the steps to take to ask for help. Before you contact Toshiba Since some problems may be related to the operating system or the program you are using, it is important to investigate other sources of assistance first. Try the following before you contact Toshiba: ❖ Review the troubleshooting information in your operating system documentation.