Toshiba PH3064U-1EXB User's Guide for Desktop External Hard Drives - Page 29
Contacting Toshiba, For technical support, call the Toshiba Customer Support Center - review
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If you need further assistance 29 Try the following before you contact Toshiba: ❖ Review the troubleshooting information in your operating system documentation. ❖ If your hardware device is not working, consult the user manual that came with the device for troubleshooting tips. ❖ If the problem occurs while you are running a program, consult the program's documentation for troubleshooting suggestions. Contact the software company's technical support group for their assistance. For the number of a Toshiba dealer near you, see "Toshiba voice contact" in this section. Contacting Toshiba If you still need help, Toshiba offers a variety of resources to help you. Toshiba's Technical Support Web site For technical support and for other product information, be sure to regularly check the Toshiba Web site at pcsupport.toshiba.com. In Canada, please visit www.toshiba.ca/support. Toshiba voice contact Before calling Toshiba, make sure you have: ❖ Your drive's serial number ❖ The computer and any optional devices related to the problem ❖ Backup copies of your Windows® operating system and all other preloaded software on your choice of media ❖ Name and version of the program involved in the problem along with its installation media ❖ Information about what you were doing when the problem occurred ❖ Exact error messages and when they occurred For technical support, call the Toshiba Customer Support Center: Within the United States at (800) 457-7777 Outside the United States at (949) 859-4273 In Canada at (800) 663-0378