Toshiba PH3200U-1EXB User Guide - Page 34

Troubleshooting and support, Q: What are the specific file formats that get backed up by - not recognized

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34 Troubleshooting and support Q: What are the specific file formats that get backed up by the Backup software when I select a file type category? A: By default, the supported file formats for the file type categories are: ❖ Picture Files: JPG, JPEG, BMP, TIF, GIF, PNG, and PSD ❖ Music Files: MP3, WMA, AAC, MP4 ❖ Video Files: AVI, WMV, WM9, MPG, MPEG, MOV, FLV, AND 3GP ❖ Office Documents: DOC, XLS, XLA, PPT, PDF, MDB, XLSX, DOCX, PPS, PPSX, PPTX and RTF You can add other file formats to each file type category by adjusting the File Filtering preferences in the Backup Software Control Pad. Go to Tools, Preferences, and then File Filtering. For more information, see "Using the Backup Software Control Pad" on page 23. Troubleshooting and support Problem(s) Solution(s) The drive is not working Check to make sure the drive is connected properly to the properly or there is no power computer or USB hub. If you are using a USB hub, check to to the drive when I turn it on. make sure that the hub is properly connected to your computer and to a working electrical outlet. Check to make sure the connected computer is on. Check to make sure the AC adaptor is connected to the drive and to a working electrical outlet. Check to make sure your cable connections are secure. The computer does not recognize the drive. Check to make sure that the cable is firmly connected to the computer and the drive. Disconnect and then re-connect the cable and then try accessing the drive again. If you are using a USB expansion card, make sure it is working properly and update the software/firmware, if necessary. Check to make sure you have the latest updates for your operating system. When I leave my computer idle for a while and come back, the drive will not work properly. Your computer may have gone into Sleep/Standby mode. Touch any key or move the mouse to wake up the computer. You can change the Sleep/Standby mode settings in your computer's Power Options found in the Control Panel. If the drive still does not work, try restarting your computer.

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34
Troubleshooting and support
Q: What are the specific file formats that get backed up by the
Backup software when I select a file type category?
A: By default, the supported file formats for the file type categories
are:
❖
Picture Files: JPG, JPEG, BMP, TIF, GIF, PNG, and PSD
❖
Music Files: MP3, WMA, AAC, MP4
❖
Video Files: AVI, WMV, WM9, MPG, MPEG, MOV, FLV,
AND 3GP
❖
Office Documents: DOC, XLS, XLA, PPT, PDF, MDB,
XLSX, DOCX, PPS, PPSX, PPTX and RTF
You can add other file formats to each file type category by
adjusting the File Filtering preferences in the Backup Software
Control Pad. Go to
Tools,
Preferences,
and then
File Filtering
. For
more information, see
“Using the Backup Software Control Pad”
on page 23
.
Troubleshooting and support
Problem(s)
Solution(s)
The drive is not working
properly or there is no power
to the drive when I turn it on.
Check to make sure the drive is connected properly to the
computer or USB hub. If you are using a USB hub, check to
make sure that the hub is properly connected to your computer
and to a working electrical outlet.
Check to make sure the connected computer is on.
Check to make sure the AC adaptor is connected to the drive
and to a working electrical outlet.
Check to make sure your cable connections are secure.
The computer does not
recognize the drive.
Check to make sure that the cable is firmly connected to the
computer and the drive.
Disconnect and then re-connect the cable and then try
accessing the drive again.
If you are using a USB expansion card, make sure it is working
properly and update the software/firmware, if necessary.
Check to make sure you have the latest updates for your
operating system.
When I leave my computer
idle for a while and come
back, the drive will not work
properly.
Your computer may have gone into Sleep/Standby mode.
Touch any key or move the mouse to wake up the computer.
You can change the Sleep/Standby mode settings in your
computer’s Power Options found in the Control Panel.
If the drive still does not work, try restarting your computer.