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Toshiba Qosmio X305-Q701 User Guide - Page 192

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192 If Something Goes Wrong If you need further assistance ❖ Turn OFF the computer while external devices are connected. ❖ Connect external devices after turning OFF the computer. If this function cannot be used, change the setting to Disabled. ❖ Make sure that you are connected to a compatible port. The "USB Wakeup function" does not work. ❖ When the "USB Sleep and Charge function" is Enabled in the TOSHIBA Hardware Setup, the "USB Wakeup function" does not work for ports that support the "USB Sleep and Charge function." In that case, use a USB port that does not have the "USB Sleep and Charge function"-compatible icon ( ), if you have a non-Sleep and Charge USB port available or disable the "USB Sleep and Charge function" in TOSHIBA Hardware Setup. The eSATA device is not recognized from Sleep or Hibernation mode. A connected eSATA device may not be recognized if it is connected to the computer's eSATA/USB combo port while the computer is in Sleep mode or Hibernation mode. If this occurs, disconnect the eSATA device and then reconnect the device while the computer is turned on. NOTE Before connecting the eSATA device to your computer and external power source, read the documentation that came with the device and follow the manufacturer's instructions. If you need further assistance If you have followed the recommendations in this chapter and are still having problems, you may need additional technical assistance. This section contains the steps to take to ask for help. Before you contact Toshiba Since some problems may be related to the operating system or the program you are using, it is important to investigate other sources of assistance first. Try the following before you contact Toshiba: ❖ Review the troubleshooting information in your operating system documentation.

Section	Page
Qosmio® X300 Series User's Guide	1
Contents	28
Introduction	35
This guide	37
Safety icons	38
Other icons used	38
Other documentation	39
Service options	39
Chapter 1: Getting Started	40
Selecting a place to work	40
Setting up a work environment	40
Keeping yourself comfortable	41
Precautions	41
Important information on your computer’s cooling fan	43
Setting up your computer	43
Setting up your software	44
Registering your computer with Toshiba	45
Adding optional external devices	45
Connecting to a power source	46
Charging the main battery	48
Using the computer for the first time	49
Opening the display panel	49
Your computer’s features and specifications	50
Turning on the power	50
Adding memory (optional)	51
Installing a memory module	52
Removing a memory module	57
Checking total memory	59
Hard Drive Recovery Utilities	60
Creating Recovery DVDs	60
Hard Disk Drive Recovery options	61
Hard Disk Drive Recovery using the Recovery media	66
Checking the HDD operating status	69
Installing drivers and applications	69
Using the TouchPad™	69
Scrolling with the TouchPad™	70
Control buttons	70
Disabling or enabling the TouchPad™	70
Using external display devices	71
Connecting the display device	71
Directing the display output when you turn on the computer	74
Adjusting the quality of the external display	75
Using an external keyboard	75
Using a mouse	75
Connecting a printer	75
Setting up a printer	76
Connecting an optional external diskette drive	77
Turning off the computer	77
Options for turning off the computer	78
Using the Shut Down command	80
Using and configuring Hibernation mode	82
Using and configuring Sleep mode	84
Closing the display panel	87
Customizing your computer’s settings	87
Caring for your computer	87
Cleaning the computer	88
Moving the computer	88
Using a computer lock	88
Chapter 2: Learning the Basics	90
Computing tips	90
Using the keyboard	92
Character keys	92
Ctrl, Fn, and Alt keys	92
Function keys	93
Special Windows® keys	93
Starting a program	93
Starting a program from the Start menu	94
Starting a program from Windows® Explorer	94
Starting a program using the Start Search field	95
Saving your work	96
Printing your work	97
Backing up your work	98
Restoring your work	99
Using the optical drive	99
Optical drive components	100
Media control buttons	101
Inserting an optical disc	102
Playing an audio CD	103
Playing optical media	103
Recording optical media	104
Removing a disc with the computer on	104
Removing a disc with the computer off	105
Caring for optical discs	105
Toshiba’s online resources	105
Chapter 3: Mobile Computing	106
Toshiba’s energy-saver design	106
Running the computer on battery power	106
Battery Notice	107
Power management	108
Using additional batteries	108
Charging batteries	108
Charging the main battery	109
Charging the RTC battery	109
Monitoring main battery power	110
Determining remaining battery power	111
What to do when the main battery runs low	112
Setting battery notifications	112
Conserving battery power	113
Power Plans	114
Using a hot key to set the Power Plan	115
Changing the main battery	116
Removing the battery from the computer	116
Inserting a charged battery	118
Taking care of your battery	119
Safety precautions	119
Maintaining your battery	120
Disposing of used batteries	121
Traveling tips	122
Chapter 4: Exploring Your Computer’s Features	123
Exploring the desktop	123
Finding your way around the desktop	124
Setting up for communications	126
Connecting your computer to a network	126
Connecting a modem to a telephone line	127
An overview of using the Internet	129
The Internet	129
The World Wide Web	129
Internet Service Providers	129
Connecting to the Internet	130
Surfing the Internet	130
Internet features	130
Uploading to, and downloading files from, the Internet	131
Exploring audio features	131
Recording sounds	131
Using external speakers or headphones	132
FM tuner	133
Web Camera	133
Using an ExpressCard®	134
Inserting an ExpressCard®	134
Removing an ExpressCard®	134
Using the Bridge Media Adapter Slot	135
Inserting memory media	135
Removing memory media	136
Using the i.LINK® port	136
Chapter 5: Utilities	137
TOSHIBA Assist	138
Connect	139
Secure	140
Protect & Fix	141
Optimize	142
Setting passwords	143
Using an instant password	143
Using a supervisor password	144
Using a user password	145
Deleting a user password	146
TOSHIBA PC Diagnostic Tool Utility	147
Mouse Utility	148
TOSHIBA Hardware Setup	149
TOSHIBA Zooming Utility	153
TOSHIBA Button Support	154
CD/DVD Drive Acoustic Silencer	155
TOSHIBA Accessibility	156
Fingerprint Authentication Utility	157
Fingerprint utility limitations	157
Using the Fingerprint Authentication Utility	157
Fingerprint Logon	158
Care and maintenance of your fingerprint reader	158
Fingerprint reader limitations	159
ConfigFree®	160
Getting Started	160
ConfigFree® Utilities	161
Chapter 6: If Something Goes Wrong	164
Problems that are easy to fix	164
Problems when you turn on the computer	165
The Windows® operating system is not working	168
Using Startup options to fix problems	168
Internet problems	169
The Windows® operating system can help you	170
Resolving a hardware conflict	170
A plan of action	170
Fixing a problem with Device Manager	171
Memory problems	172
Power and the batteries	173
Keyboard problems	174
Display problems	175
Disk or internal storage drive problems	177
Optical drive problems	178
Sound system problems	179
ExpressCard® problems	180
Printer problems	182
Modem problems	183
Wireless networking problems	183
DVD operating problems	186
Develop good computing habits	187
Data and system configuration backup in the Windows® operating system	188
If you need further assistance	192
Before you contact Toshiba	192
Contacting Toshiba	193
Other Toshiba Internet Web sites	194
Toshiba’s worldwide offices	194
Appendix A: Hot Keys/TOSHIBA Cards	196
Hot Key Cards	196
Using the Hot Key Cards	197
Application Cards	198
Using the Application Cards	199
Card Case	199
Hot key functions	200
Volume Mute	200
Lock (Instant security)	201
Power plan	202
Sleep mode	203
Hibernation mode	204
Output (Display switch)	205
Display brightness	206
Disabling or enabling wireless devices	207
Disabling or enabling the TouchPad™	208
Zoom (Display resolution)	209
Keyboard hot key functions	210
Appendix B: Power Cord/Cable Connectors	211
Glossary	212