Toshiba Satellite A200 Maintenance Manual - Page 34

Troubleshooting Flowchart

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2 Troubleshooting Procedures 2.2 Troubleshooting Flowchart If you know the location of the malfunction, turn directly to the appropriate section of this chapter. If the problem is unspecified, use the flowchart in Figure 2-1 as a guide for determining which troubleshooting procedures to execute. Before performing any troubleshooting procedures, verify the following: z Ask the user if a password is registered and, if it is, ask him or her to enter the password. z Verify with the customer that Toshiba Windows Vista is installed on the hard disk. Operating systems that were not preinstalled by Toshiba can cause the computer to malfunction. z Make sure all optional equipment is removed from the computer. z Make sure the floppy disk drive, if installed, is empty. If no FDD module is installed, you should use an external FDD to run the diagnostics tests Satellite A200/A205/Pro A200 Series Maintenance Manual [CONFIDENTIAL] 4

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2 Troubleshooting Procedures
Satellite A200/A205/
Pro A200
Series Maintenance Manual
[CONFIDENTIAL]
4
2.2
Troubleshooting Flowchart
If you know the location of the malfunction, turn directly to the appropriate section of this
chapter. If the problem is unspecified, use the flowchart in Figure 2-1 as a guide for
determining which troubleshooting procedures to execute.
Before performing any
troubleshooting procedures, verify the following:
Ask the user if a password is registered and, if it is, ask him or her to enter the password.
Verify with the customer that Toshiba Windows Vista is installed on the hard disk.
Operating systems that were not preinstalled by Toshiba can cause the computer to
malfunction.
Make sure all optional equipment is removed from the computer.
Make sure the floppy disk drive, if installed, is empty. If no FDD module is installed,
you should use an external FDD to run the diagnostics tests