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Toshiba Satellite L55 Satellite/Satellite Pro L40/L50/L70/S50-C Series Windows - Page 122

Using Startup options to fix problems, System Restore, System Image Recovery

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122 If Something Goes Wrong The Windows operating system is not working Using Startup options to fix problems If the operating system fails to start properly, you may need to troubleshoot the Operating System and/or its settings. There are several options to choose from depending on the severity of the problem and your level of expertise with computers. If Windows fails to start properly twice, the Windows Boot menu will launch. To enter the Advanced Startup options manually: 1 In the Search field, type Recovery Options. 2 Click or touch Recovery Options. 3 Scroll down to view the Restart Now option. 4 Click or touch Restart Now under Advanced Startup. The computer restarts. 5 Click or touch Troubleshoot from the menu. After Restart, you now have several options: Reset your computer ❖ All of your personal files and apps are removed ❖ Your computer settings are changed back to their defaults For more information, see "Reset your PC" on page 49. Advanced options Choosing this option presents you with another set of options: System Restore ❖ System Restore allows you to use a Restore point to return the computer to a state at which it was performing properly. Restore points may be created: ❖ When new hardware or software is installed ❖ Manually by the user System Image Recovery Windows will "Recover" the Operating system using a specific image provided by the user.

Section	Page
Satellite®/Satellite Pro® L40/L50/L70/S50/P50-C Series User’s Guide	1
Contents	19
Introduction	25
This guide	27
Safety icons	28
Other icons used	28
Your computer’s features and specifications	29
Documentation	29
Service options	29
Chapter 1: Getting Started	30
Selecting a place to work	30
Setting up a work environment	30
Keeping yourself comfortable	31
Computer user comfort recommendations	31
Good Working Posture	31
Using the notebook with an external keyboard, mouse or monitor	32
Typing style	33
Taking breaks and varying tasks	34
Mobile computing tips	34
Transporting the notebook	34
Seeking additional help	35
Check list	35
Precautions	36
Important information on your computer’s cooling fan	38
Setting up your computer	38
Adding memory	39
Connecting to a power source	39
Charging the main battery	41
Using the computer for the first time	41
Initial setup	41
Using the Start menu	42
Registering your computer with Toshiba	43
To Shut down your computer	43
To Restart your computer	44
To place your computer in Sleep mode	44
Adding optional external devices	45
Recovering the Internal Storage Drive	45
Creating a recovery drive	46
Restoring from a recovery drive	48
Reset your PC	49
Installing drivers and applications	50
Using the touchpad	51
Adjusting touchpad settings	54
Disabling or enabling the touchpad	55
Connecting an external device	55
Using external display devices	55
Selecting video cables	56
Connecting an HDMI-compatible television or display device	56
Directing the display output when you turn on the computer	56
Adjusting the quality of the external display	57
Customizing your computer’s settings	57
Caring for your computer	58
Cleaning the computer	58
Moving the computer	58
Using a computer lock	59
Chapter 2: Learning the Basics	60
Computing tips	60
Using the keyboard	61
Print screen	62
Function keys	62
Special Windows keys	63
Backlit keyboard	63
Touch screen	63
Touch screen navigation	64
Mouse properties	65
Starting an app	65
Saving your work	66
Backing up your work	66
Using the optical disc drive	67
Optical disc drive components	68
Media control buttons	69
Inserting an optical disc	69
Playing optical media	70
Recording optical media	70
Removing a disc with the computer on	71
Removing a disc with the computer off	71
Toshiba’s online resources	72
Chapter 3: Mobile Computing	73
Toshiba’s energy-saver design	73
Running the computer on battery power	73
Battery Notice	74
Power management	75
Charging batteries	75
Charging the RTC battery	76
Monitoring battery power	77
Determining remaining battery power	78
What to do when the main battery runs low	79
Setting battery notifications	79
Conserving battery power	80
Power Plans	81
Using the eco power plan	82
Changing the main battery	83
Removing the battery from the computer	83
Inserting a charged battery	85
Taking care of your battery	85
Safety precautions	86
Maintaining your battery	86
Disposing of used batteries	87
Traveling tips	88
Chapter 4: Exploring Your Computer’s Features	89
Exploring the desktop	89
Finding your way around the desktop	90
Windows Store	94
Setting up for communications	94
Connecting your computer to a network	96
Exploring audio features	96
Recording sounds	96
Using external speakers or headphones	97
Using the Web Camera	98
Using the Memory card reader	99
Inserting memory media	99
Removing memory media	100
Chapter 5: Utilities	102
eco Utility	103
Password Utility	104
Using a supervisor password	104
Using a user password	106
Deleting a user password	108
System Settings	109
Sleep Utilities	111
USB Sleep and Charge	111
Enabling/Disabling USB Sleep and Charge	113
Power supply mode settings	113
Service Station	115
TOSHIBA Application Installer	116
Display Utility	117
Chapter 6: If Something Goes Wrong	118
Problems that are easy to fix	118
Problems when you turn on the computer	119
The Windows operating system is not working	121
Using Startup options to fix problems	122
Internet problems	124
Power and the batteries	124
Keyboard help	126
Perform a complete power cycle	126
Uninstall the keyboard driver	126
Download the latest keyboard driver	127
Perform a system restore	128
Clean the keyboard	128
Touchpad help	128
Disable then enable the touchpad	128
Install an external mouse	129
Perform a complete power cycle	129
Uninstall the touchpad driver	129
Download the latest touchpad driver	130
Perform a system restore	131
Adjust the touchpad properties	131
Display problems	131
Disk or storage drive problems	133
Error-checking	133
Optical disc drive problems	135
Web Camera help	136
Testing your internal Web Camera	136
Uninstall the Web Camera driver	136
Perform a system restore	137
Check for problems with third party applications	138
System Recovery	138
Sound help	138
Use the Sound troubleshooter	138
Check and set default speakers	139
Uninstall the audio driver	140
Download the latest sound driver	141
Perform a system restore	141
Printer problems	142
Wireless networking problems	143
Connecting to the Internet	144
Using a wireless connection	145
Troubleshooting an Internet connection – Verify network status	145
Troubleshooting an Internet connection – Verify hardware	146
Uninstall the network adapter driver	146
Troubleshooting an Internet connection – How to verify TCP/IP	147
Downloading drivers and updates	149
Using Toshiba Service Station	149
Manually download and install drivers and updates	149
How to determine the correct drivers to download	150
DVD operating problems	151
Develop good computing habits	152
Data and system configuration backup in the Windows operating system	153
Additional help	158
If you need further assistance	158
Contacting Toshiba	159
Other Toshiba Internet Web sites	159
Toshiba’s worldwide offices	159
Appendix A: TOSHIBA Function Keys	161
Functions	161
Cortana	162
Display brightness	162
Output (Display switch)	163
Disabling or enabling the touchpad	164
Media buttons	164
Volume Mute	164
Disabling or enabling wireless devices	165
Zoom In/Out	165
Keyboard Backlight	165
Zoom (Display resolution)	165
Appendix B: Power Cord/Cable Connectors	166
Glossary	167
A	169
B	169
C	171
D	172
E	173
F	174
G	174
H	174
I	175
K	175
L	175
M	176
N	177
O	177
P	177
R	178
S	179
T	180
U	180
W	180