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40 Contents Chapter 6: If Something Goes Wrong 189 Problems that are easy to fix 189 Problems when you turn on the computer............190 The Windows® operating system is not working ..193 Using Startup options to fix problems 193 Internet problems 194 The Windows® operating system can help you 195 Resolving a hardware conflict 195 A plan of action 195 Fixing a problem with Device Manager ...........196 Memory problems 197 Power and the batteries 198 Keyboard problems 199 Display problems 200 Disk or internal storage drive problems ..........202 Optical drive problems (tray-type drive)..........203 Sound system problems 204 ExpressCard® problems 205 Printer problems 207 Modem problems 207 Wireless networking problems 208 DVD operating problems 210 Develop good computing habits 211 Data and system configuration backup in the Windows® operating system 212 If you need further assistance 217 Before you contact Toshiba 217 Contacting Toshiba 217 Other Toshiba Internet Web sites 218 Toshiba's worldwide offices 218

Section	Page
Satellite® M500 Series User’s Guide	1
Contents	34
Introduction	42
This guide	44
Safety icons	45
Other icons used	45
Your computer’s features and specifications	46
Other documentation	46
Service options	46
Chapter 1: Getting Started	47
Selecting a place to work	47
Setting up a work environment	47
Keeping yourself comfortable	48
Precautions	48
Important information on your computer’s cooling fan	50
Setting up your computer	50
Connecting to a power source	51
Charging the main battery	53
Using the computer for the first time	54
Opening the display panel	54
Turning on the power	55
Setting up your software	56
Registering your computer with Toshiba	56
Adding optional external devices	57
Adding memory (optional)	57
Installing a memory module	58
Removing a memory module	63
Checking total memory	65
Recovering the Internal Storage Drive	66
Recovering to out-of-box state (recommended recovery method)	67
Recovering to a custom size partition	69
Recovering without changing the internal storage drive partitions	72
Creating recovery media	74
Restoring from recovery media	75
Erasing the Internal Storage Drive	77
Checking the internal storage drive operating status	78
Installing drivers and applications	79
Using the TouchPad™	79
Scrolling with the TouchPad™	80
Control buttons	80
TouchPad™ ON/OFF button	80
Disabling or enabling the TouchPad™	80
Using external display devices	81
Connecting the display device	81
Directing the display output when you turn on the computer	83
Adjusting the quality of the external display	84
Using an external keyboard	84
Using a mouse	84
Connecting a printer	84
Setting up a printer	85
Turning off the computer	85
Options for turning off the computer	86
Using the Shut Down command	88
Using and configuring Hibernation mode	90
Using and configuring Sleep mode	92
Closing the display panel	95
Customizing your computer’s settings	95
Caring for your computer	95
Cleaning the computer	96
Moving the computer	96
Using a computer lock	96
Chapter 2: Learning the Basics	98
Computing tips	98
Using the keyboard	100
Character keys	100
Making your keyboard emulate a full-size keyboard	100
Ctrl, Fn, and Alt keys	101
Function keys	101
Special Windows® keys	101
Overlay keys	102
Starting a program	103
Starting a program from the Start menu	103
Starting a program from Windows® Explorer	104
Starting a program using the Start Search field	105
Saving your work	105
Printing your work	107
Backing up your work	108
Restoring your work	109
Using the optical drive	109
Optical drive components	110
Media control buttons	111
Inserting an optical disc (slot-type drive)	111
Removing a disc (slot-type drive)	112
Inserting an optical disc (tray-type drive)	113
Playing an audio CD	114
Playing optical media	115
Recording optical media	115
Removing a disc with the computer on (tray-type drive)	116
Removing a disc with the computer off (tray-type drive)	116
Caring for optical discs	116
Toshiba’s online resources	117
Chapter 3: Mobile Computing	118
Toshiba’s energy-saver design	118
Running the computer on battery power	119
Battery Notice	119
Power management	120
Using additional batteries	120
Charging batteries	120
Charging the main battery	121
Charging the RTC battery	121
Monitoring main battery power	122
Determining remaining battery power	123
What to do when the main battery runs low	124
Setting battery notifications	124
Conserving battery power	125
Power Plans	126
Using a hot key to set the Power Plan	127
Using TOSHIBA eco Mode	128
Changing the main battery	129
Removing the battery from the computer	129
Inserting a charged battery	131
Taking care of your battery	132
Safety precautions	132
Maintaining your battery	133
Disposing of used batteries	133
Traveling tips	135
Chapter 4: Exploring Your Computer’s Features	136
Exploring the desktop	136
Finding your way around the desktop	137
Setting up for communications	139
Connecting your computer to a network	139
Connecting a modem to a telephone line	140
An overview of using the Internet	142
The Internet	142
The World Wide Web	142
Internet Service Providers	142
Connecting to the Internet	143
Surfing the Internet	143
Internet features	143
Uploading to, and downloading files from, the Internet	144
Exploring audio features	145
Recording sounds	145
Using external speakers or headphones	145
Using the Web Camera	146
Using an ExpressCard®	147
Inserting an ExpressCard®	147
Removing an ExpressCard®	147
Using the Bridge Media Adapter Slot	148
Inserting memory media	148
Removing memory media	149
Using the eSATA/USB combo port	150
Chapter 5: Utilities	151
TOSHIBA Assist	152
Connect	153
Secure	154
Protect & Fix	155
Optimize	156
TOSHIBA Application Installer	157
Setting passwords	158
Using an instant password	158
Using a supervisor password	159
Using a user password	160
Deleting a user password	161
TOSHIBA Face Recognition Utility	162
TOSHIBA PC Diagnostic Tool Utility	163
TOSHIBA HDD Protection Utility	164
TOSHIBA SD™ Memory Card Format Utility	165
Mouse Utility	166
TOSHIBA Hardware Setup	167
USB Sleep and Charge Utility	169
Starting the USB Sleep and Charge Utility	169
USB Sleep and Charge	169
Enabling USB Sleep and Charge	171
Power supply mode settings	171
Battery settings	171
TOSHIBA Zooming Utility	172
TOSHIBA Button Support	173
TOSHIBA Accessibility	174
Fingerprint Authentication Utility	175
Fingerprint utility limitations	175
Using the Fingerprint Authentication Utility	175
Fingerprint Logon	176
Care and maintenance of your fingerprint reader	176
Fingerprint reader limitations	178
TOSHIBA eco Utility	179
TOSHIBA Service Station	180
TOSHIBA PC Health Monitor	182
Enabling the TOSHIBA PC Health Monitor	183
ConfigFree®	185
Getting Started	185
ConfigFree® Utilities	186
Chapter 6: If Something Goes Wrong	189
Problems that are easy to fix	189
Problems when you turn on the computer	190
The Windows® operating system is not working	193
Using Startup options to fix problems	193
Internet problems	194
The Windows® operating system can help you	195
Resolving a hardware conflict	195
A plan of action	195
Fixing a problem with Device Manager	196
Memory problems	197
Power and the batteries	198
Keyboard problems	199
Display problems	200
Disk or internal storage drive problems	202
Optical drive problems (tray-type drive)	203
Sound system problems	204
ExpressCard® problems	205
Printer problems	207
Modem problems	207
Wireless networking problems	208
DVD operating problems	210
Develop good computing habits	211
Data and system configuration backup in the Windows® operating system	212
If you need further assistance	217
Before you contact Toshiba	217
Contacting Toshiba	217
Other Toshiba Internet Web sites	218
Toshiba’s worldwide offices	218
Appendix A: Hot Keys/TOSHIBA Cards	220
Hot Key Cards	220
Using the Hot Key Cards	221
Application Cards	222
Using the Application Cards	223
Card Case	224
Hot key functions	224
Volume Mute	225
Lock (Instant security)	226
Power plan	227
Sleep mode	228
Hibernation mode	229
Output (Display switch)	230
Display brightness	231
Disabling or enabling wireless devices	232
Disabling or enabling the TouchPad™	233
Zoom (Display resolution)	234
Keyboard hot key functions	235
Appendix B: Power Cord/Cable Connectors	236
Glossary	237
A	239
B	239
C	240
D	242
E	243
F	244
G	244
H	244
I	245
K	245
L	245
M	246
N	247
O	247
P	247
R	248
S	249
T	249
U	250
W	250

Match case Limit results 1 per page

Contents

Chapter 6: If Something Goes Wrong

....................................

189

Problems that are easy to fix

................................

189

Problems when you turn on the computer

............

190

The Windows

operating system is not working ..193

Using Startup options to fix problems

............

193

Internet problems

...........................................

194

The Windows

operating system can

help you

....................................................

195

Resolving a hardware conflict

...............................

195

A plan of action

...............................................

195

Fixing a problem with Device Manager

...........

196

Memory problems

..........................................

197

Power and the batteries

..................................

198

Keyboard problems

.........................................

199

Display problems

............................................

200

Disk or internal storage drive problems

..........

202

Optical drive problems (tray-type drive)

..........

203

Sound system problems

.................................

204

ExpressCard

problems

..................................

205

Printer problems

.............................................

207

Modem problems

............................................

207

Wireless networking problems

........................

208

DVD operating problems

.......................................

210

Develop good computing habits

...........................

211

Data and system configuration backup in

the Windows

operating system

...............

212

If you need further assistance

...............................

217

Before you contact Toshiba

............................

217

Contacting Toshiba

.........................................

217

Other Toshiba Internet Web sites

..........................

218

Toshiba’s worldwide offices

..................................

218