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105 Utilities and Applications Service Station Service Station The Service Station helps you keep your new computer running at its best by notifying you when updated software, firmware, documentation or other information is available for your computer. The Service Station will alert you when updates are available, and you can then choose to install the updates if you wish, or you can follow the instructions below to open the Service Station: 1 In the Search field, type Service Station. 2 Click or touch Service Station ( ). The Service Station screen appears. 3 Follow the on-screen instructions.

Section	Page
Satellite Radius™ 12 User’s Guide	1
Contents	19
Introduction	25
This guide	27
Safety icons	28
Other icons used	28
Your computer’s features and specifications	29
Documentation	29
Service options	29
Chapter 1: Getting Started	30
Selecting a place to work	30
Setting up a work environment	30
Keeping yourself comfortable	31
Computer user comfort recommendations	31
Good Working Posture	31
Using the notebook with an external keyboard, mouse or monitor	32
Typing style	33
Taking breaks and varying tasks	34
Mobile computing tips	34
Transporting the notebook	34
Seeking additional help	35
Check list	35
Precautions	36
Important information on your computer’s cooling fan	38
Setting up your computer	38
Adding memory	39
Connecting to a power source	39
Charging the main battery	41
Using the computer for the first time	41
Initial setup	41
Using the Start menu	42
Registering your computer with Toshiba	43
To Shut down your computer	43
To Restart your computer	44
To place your computer in Sleep mode	44
Adding optional external devices	45
Recovering the Internal Storage Drive	45
Creating a recovery drive	46
Restoring from a recovery drive	47
Reset your PC	48
Using the touchpad	50
Adjusting touchpad settings	52
Disabling or enabling the touchpad	53
Connecting an external device	53
Using external display devices	54
Selecting video cables	54
Connecting an HDMI-compatible television or display device	54
Directing the display output when you turn on the computer	54
Adjusting the quality of the external display	56
Customizing your computer’s settings	56
Caring for your computer	56
Cleaning the computer	56
Moving the computer	57
Chapter 2: Learning the Basics	58
Computing tips	58
Display configuration modes	60
Screen Auto-rotation	61
Using the keyboard	61
Function keys	62
Backlit keyboard	62
Special Windows keys	62
Touch screen	63
Touch screen navigation	63
Mouse properties	64
Starting an app	65
Saving your work	65
Backing up your work	66
Toshiba’s online resources	66
Chapter 3: Mobile Computing	67
Toshiba’s energy-saver design	67
Running the computer on battery power	67
Battery Notice	68
Power management	69
Charging the main battery	69
Charging the RTC battery	70
Monitoring battery power	71
Determining remaining battery power	72
What to do when the main battery runs low	73
Setting battery notifications	73
Conserving battery power	74
Power Plans	74
Using the eco power plan	76
Changing the main battery	76
Taking care of your battery	76
Safety precautions	77
Maintaining your battery	77
Disposing of your computer	77
Traveling tips	78
Chapter 4: Exploring Your Computer’s Features	79
Exploring the desktop	79
Finding your way around the desktop	80
Windows Store	84
Setting up for communications	84
Connecting your computer to a network	85
Windows Hello for Fast and Easy Login	86
Exploring audio features	87
Recording sounds	87
Using external speakers or headphones	88
Using the Web Camera	89
Using the Memory card reader	89
Inserting memory media	90
Removing memory media	90
Chapter 5: Utilities and Applications	92
eco Utility	93
Password Utility	94
Using a supervisor password	94
Using a user password	96
Deleting a user password	98
System Settings	99
Sleep Utilities	101
USB Sleep and Charge	101
Enabling/Disabling USB Sleep and Charge	103
Power supply mode settings	103
Service Station	105
Chroma Tune for TOSHIBA	106
Toshiba’s Wide-Color Gamut Laptop	106
Technicolor Color Certified	106
Chroma Tune	106
Color Space Control	107
ICC Profile Management	107
How to Use Chroma Tune	108
App Sync	109
Chapter 6: If Something Goes Wrong	110
Problems that are easy to fix	110
Problems when you turn on the computer	111
The Windows operating system is not working	113
Using Startup options to fix problems	114
Internet problems	116
Power and the battery	116
Keyboard help	118
Perform a complete power cycle	118
Uninstall the keyboard driver	118
Download the latest keyboard driver	119
Perform a system restore	120
Clean the keyboard	120
Touchpad help	120
Disable then enable the touchpad	120
Install an external mouse	121
Perform a complete power cycle	121
Uninstall the touchpad driver	121
Download the latest touchpad driver	122
Perform a system restore	123
Adjust the touchpad properties	123
Display problems	123
Disk or storage drive problems	125
Error-checking	125
Web Camera help	127
Testing your internal Web Camera	127
Uninstall the Web Camera driver	127
Perform a system restore	128
Check for problems with third party applications	129
System Recovery	129
Sound help	129
Use the Sound troubleshooter	129
Check and set default speakers	130
Uninstall the audio driver	131
Download the latest sound driver	132
Perform a system restore	132
Printer problems	133
Wireless networking problems	134
Connecting to the Internet	135
Using a wireless connection	135
Troubleshooting an Internet connection – Verify network status	136
Troubleshooting an Internet connection – Verify hardware	136
Uninstall the network adapter driver	137
Troubleshooting an Internet connection – How to verify TCP/IP	138
Downloading drivers and updates	139
Using Toshiba Service Station	139
Manually download and install drivers and updates	140
How to determine the correct drivers to download	140
Develop good computing habits	141
Data and system configuration backup in the Windows operating system	142
Additional help	147
If you need further assistance	147
Contacting Toshiba	148
Other Toshiba Internet Web sites	148
Toshiba’s worldwide offices	148
Appendix A: TOSHIBA Function Keys	150
Functions	150
Cortana	151
Display brightness	151
Output (Display switch)	152
Disabling or enabling the touchpad	152
Media buttons	153
Volume Mute	153
Disabling or enabling wireless devices	153
Keyboard backlight	153
Zoom In/Out	154
Zoom (Display resolution)	154
Appendix B: Power Cord/Cable Connectors	155
Glossary	156
A	158
B	158
C	160
D	161
E	162
F	163
G	163
H	163
I	164
K	164
L	164
M	165
N	166
O	166
P	166
R	167
S	168
T	169
U	169
W	169