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Toshiba Tecra A9-S9013 User Manual - Page 177

The computer displays the, message., The computer is not accessing the hard disk or the optional

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If Something Goes Wrong Problems when you turn on the computer 177 The computer is not accessing the hard disk or the optional external diskette drive. Your computer normally loads the operating system from the hard disk. If you have a hard disk problem, you will not be able to start the computer. Insert a system diskette into the optional external diskette drive and press F12 when the machine starts and use the arrow keys to select the boot-up device. (You may need to press F12 several times.) The computer displays the WARNING RESUME FAILURE/Windows Error Recovery - Windows did not shut down successfully message. To continue, select Start Windows normally. This can happen if the computer was put into Sleep mode and the battery has discharged. If you performed a shutdown before this message was displayed, a program or driver may have prevented Windows® from shutting down. Data stored in the computer's memory has been lost. Data stored in the computer's hard drive may not be affected. Always save your data even when you are using Sleep mode. If your battery fully discharges, information that has not been saved will be lost. Your computer can be configured to warn you when the battery is running low see "What to do when the main battery runs low" on page 109. If you are running on battery power, it is recommended that you do not leave the computer in Sleep mode for long periods of time. To charge the battery, leave the computer plugged into a live wall outlet for several hours. For more information see "Charging the main battery" on page 105. The computer displays the Non-System disk or disk error message. Make sure there is no diskette in the optional external diskette drive. If there is a diskette in the drive, remove it and press any key to continue. If pressing any key does not work, press Ctrl, Alt, and Del to restart the computer. For more information see "The computer is not accessing the hard disk or the optional external diskette drive." on page 177. The AC power light is blinking. If the AC power light is blinking, try the following steps: 1 Cut off power to the computer by disconnecting the AC adaptor and removing the battery. The error condition will be interrupted, and the AC power light will stop flashing.

Section	Page
Introduction	36
This guide	37
Safety icons	38
Other icons used	38
Other documentation	39
Service options	39
Getting Started	40
Selecting a place to work	40
Creating a computer-friendly environment	40
Keeping yourself comfortable	41
Precautions	41
Important information on your computer’s cooling fan	42
Setting up your computer	43
Setting up your software	43
Registering your computer with Toshiba	44
Adding optional external devices	44
Connecting to a power source	45
Charging the main battery	47
Using the computer for the first time	48
Opening the display panel	48
Your computer’s features and specifications	49
Turning on the power	49
Adding memory (optional)	50
Installing a memory module	51
Removing a memory module	56
Hard Drive Recovery Utilities	58
Creating Recovery CDs/DVDs	59
Hard Disk Drive Recovery Options	60
Installing drivers and applications	66
Using the Toshiba Dual Pointing Device	67
Using the TouchPad™	67
Disabling or enabling the TouchPad™	68
Using external display devices	68
Directing the display output when you turn on the computer	69
Adjusting the quality of the external display	70
Using an external keyboard	70
Using a mouse	70
Connecting a printer	71
Setting up a printer	71
Connecting an optional external diskette drive	72
Turning off the computer	73
Options for turning off the computer	73
Using the Shut Down command	75
Using and configuring Hibernation mode	78
Using and configuring Sleep mode	80
Closing the display panel	83
Customizing your computer’s settings	83
Caring for your computer	83
Cleaning the computer	83
Moving the computer	83
Using a computer lock	84
Learning the Basics	85
Computing tips	85
Using the keyboard	86
Character keys	86
Making your keyboard emulate a full-size keyboard	87
Ctrl, Fn, and Alt keys	87
Function keys	87
Special Windows® keys	88
Overlay keys	88
Using the overlay to type numeric data	89
Starting a program	89
Starting a program from the Start menu	89
Starting a program from Windows® Explorer	90
Starting a program using the Start Search field	91
Saving your work	92
Printing your work	93
Backing up your work	94
Restoring your work	95
Using the optical drive	95
Optical drive components	96
Inserting a compact disc	96
Playing an audio CD	98
Playing optical media	99
Creating a CD/DVD	99
Removing a disc with the computer on	100
Removing a disc with the computer off	100
Caring for CD or DVD Discs	101
Toshiba’s online resources	101
Mobile Computing	102
Toshiba’s energy-saver design	102
Running the computer on battery power	103
Battery Notice	103
Power management	104
Using additional batteries	104
Charging batteries	105
Charging the main battery	105
Charging the RTC battery	106
Monitoring main battery power	107
Determining remaining battery power	108
What to do when the main battery runs low	109
Setting battery notifications	109
Conserving battery power	110
Power Plans	111
Using a hot key to set the Power Plan	112
Changing the main battery	113
Removing the battery from the computer	113
Inserting a charged battery	115
Taking care of your battery	116
Safety precautions	116
Maintaining your battery	117
Disposing of used batteries	117
Traveling tips	119
Exploring Your Computer’s Features	120
Exploring the desktop	120
Finding your way around the desktop	121
Setting up for communications	123
Connecting a modem to a telephone line	124
Connecting your computer to a network	125
An overview of using the Internet	127
The Internet	127
The World Wide Web	128
Internet Service Providers	128
Connecting to the Internet	128
Surfing the Internet	129
Internet features	129
Uploading to, and downloading files from, the Internet	129
Exploring audio features	130
Recording sounds	130
Using external speakers or headphones	131
Using PC Cards	131
Inserting a PC Card	132
Removing a PC Card	132
Setting up a PC Card for your computer	133
Using the Bridge Media Slot	133
Inserting memory media	133
Removing memory media	134
Using the i.LINK® port	135
Using an expansion device	135
Using an Optional Toshiba Express Port Replicator with your computer	135
Toshiba Utilities	136
TOSHIBA Assist	137
Connect	138
Secure	139
Protect & Fix	140
Optimize	141
TOSHIBA Application Installer	142
Setting passwords	143
Using an instant password	143
Setting a user password	144
Disabling a user password	144
Using a user password	144
Deleting a user password	146
TOSHIBA PC Diagnostic Tool Utility	147
TOSHIBA HDD Protection Utility	148
TOSHIBA SD™ Memory Card Format Utility	149
TOSHIBA SD™ Memory Boot Utility	150
Booting from a bootable SD card	151
Mouse Utility	152
Toshiba Hardware Setup	153
TOSHIBA Zooming Utility	155
TOSHIBA Button Support	156
CD/DVD Drive Acoustic Silencer	157
TOSHIBA Accessibility	158
Trusted Platform Module (TPM)	159
Fingerprint Authentication Utility	160
Fingerprint utility limitations	160
Fingerprint Enrollment	160
Fingerprint Logon	162
Power-on Security	162
Control Center	163
Password Bank	165
Care and maintenance of your fingerprint reader	168
Fingerprint reader limitations	170
ConfigFree™	170
Getting Started	171
ConfigFree Utilities	171
If Something Goes Wrong	174
Problems that are easy to fix	174
Problems when you turn on the computer	176
The Windows ® operating system is not working	178
Using Startup options to fix problems	179
Internet problems	180
The Windows® operating system can help you	180
Resolving a hardware conflict	181
A plan of action	181
Resolving hardware conflicts on your own	181
Fixing a problem with Device Manager	183
Memory problems	184
Power and the batteries	184
Keyboard problems	186
Display problems	186
Disk drive problems	188
Optical drive problems	190
Sound system problems	191
PC Card problems	191
Printer problems	193
Modem problems	194
Wireless networking problems	195
DVD operating problems	197
Develop good computing habits	198
Data and system configuration backup in Windows®	199
If you need further assistance	203
Before you contact Toshiba	203
Contacting Toshiba	204
Other Toshiba Internet Web sites	205
Toshiba’s worldwide offices	205
Hot Keys/TOSHIBA Cards	207
Hot Key Cards	207
Using the Hot Key Cards	208
Application Cards	209
Using the Application Cards	210
Card Case	210
Hot Key Functions	211
Volume Mute	212
Password security	213
Power plan	214
Sleep mode	215
Hibernation mode	216
Display modes	217
Display brightness	218
Disabling or enabling wireless devices	219
Disabling or enabling the Dual Pointing Device	220
Changing screen resolution	221
Keyboard hot key functions	222
Power Cord/Cable Connectors	223
USA and Canada	223
United Kingdom	223
Australia	223
Europe	223
Glossary	224

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177

If Something Goes Wrong

Problems when you turn on the computer

The computer is not accessing the hard disk or the optional

external diskette drive.

Your computer normally loads the operating system from the hard

disk. If you have a hard disk problem, you will not be able to start

the computer. Insert a system diskette into the optional external

diskette drive and press

F12

when the machine starts and use the

arrow keys to select the boot-up device. (You may need to press

F12

several times.)

The computer displays the

WARNING RESUME FAILURE/Windows Error

Recovery – Windows did not shut down successfully

message.

To continue, select

Start Windows normally

. This can happen if

the computer was put into Sleep mode and the battery has

discharged. If you performed a shutdown before this message was

displayed, a program or driver may have prevented Windows

from

shutting down.

Data stored in the computer’s memory has been lost. Data stored in

the computer’s hard drive may not be affected.

Always save your data even when you are using Sleep mode. If

your battery fully discharges, information that has not been saved

will be lost. Your computer can be configured to warn you when the

battery is running low see

“What to do when the main battery runs

low” on page 109

If you are running on battery power, it is recommended that you do

not leave the computer in Sleep mode for long periods of time.

To charge the battery, leave the computer plugged into a live wall

outlet for several hours. For more information see

“Charging the

main battery” on page 105

The computer displays the

Non-System disk

disk error

message.

Make sure there is no diskette in the optional external diskette

drive. If there is a diskette in the drive, remove it and press any key

to continue. If pressing any key does not work, press

Ctrl,

Alt

, and

Del

restart the computer. For more information see

“The computer is

not accessing the hard disk or the optional external diskette drive.”

on page 177

The AC power light is blinking.

If the AC power light is blinking, try the following steps:

Cut off power to the computer by disconnecting the AC adaptor

and removing the battery. The error condition will be

interrupted, and the AC power light will stop flashing.