Uniden EXS9960 English Owners Manual - Page 41

TROUBLESHOOTING YOUR NEW PHONE Troubleshooting If your phone is not performing to your expectations, please try these simple steps first. Symptom Suggestion The status LED won't come on when the handset is placed in the base unit. • Make sure the AC adapter is plugged into the base unit and wall outlet. • Make sure the handset is properly seated in the base unit. • Make sure the charging contacts on the handset and base unit are clean. The audio sounds weak and/or scratchy. • Make sure that the base unit antenna is in a vertical position. • Move the handset and or base unit to a different location away from metal objects or appliances and try again. • Make sure that you are not too far from the base. Can't make or receive calls. • Check both ends of the base unit telephone line cord. • Make sure the AC adapter is plugged into the base unit and wall outlet. • Disconnect the AC adapter for a few minutes, then reconnect it. • Reset the digital security code (See page 35). • Make sure talk is pressed. The handset doesn't ring or receive a page. • The battery pack may be weak. Charge the battery on the base unit for more than 17 hours. • The handset may be too far away from the base unit. • Place the base unit away from appliances or metal objects. • Reset the digital security code (See page 35). • Make sure the ringer switch is set on (See page 15). The Caller ID does not display. • The handset was picked up before the second ring. • The call was placed through a switch board. • Call your local telephone company to verify your Caller ID service is current. 38