ViewSonic VG2756a-2K User Guide English - Page 57

Problem or Issue, Possible Solu°ons, The OSD Menu does

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Problem or Issue The OSD Menu does not appear on the screen The Quick Menu doesn't appear Some menus are not selectable in the OSD Control panel keys do not work No audio output The monitor will not adjust USB devices connected to the monitor do not work External device is connected, but no image appears on the screen Possible Solutions • Check whether the OSD Menu is locked. • Turn off the monitor, unplug the power cord, plug it back in, and then turn on the monitor. • Reset the monitor to factory settings. • Restart the computer. • Turn off the monitor, unplug the power cord, plug it back in, and then turn on the monitor. • Reset the monitor to factory settings. • Restart the computer. • Adjust the ViewMode or the input source. • Reset the monitor to factory settings. • Press only one key at a time. • Restart the computer. • If using ear-/headphones, make sure the mini stereo jack is properly and securely connected. • Make sure the volume is not muted, nor set to 0. • Check the Audio Input setting. • Make sure there are no obstructions near or on the monitor, and that there is adequate spacing. • Follow all steps in "Using the Monitor". • Make sure the USB cable is connected properly. • Try changing to a different USB port (if applicable). • Some USB devices require a higher electric current; connect the device directly to the computer. • Make sure the Power is On • Check the connecting cable to make sure it is properly and securely connected. Loose or broken pins in the cable connector could cause an improper connection. • Adjust the brightness and contrast settings. 57

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57
Problem or Issue
Possible Solu°ons
The OSD Menu does
not appear on the
screen
•
Check whether the OSD Menu is locked.
•
Turn off the monitor, unplug the power cord, plug it
back in, and then turn on the monitor.
•
Reset the monitor to factory se²ngs.
The Quick Menu
doesn’t appear
•
Restart the computer.
•
Turn off the monitor, unplug the power cord, plug it
back in, and then turn on the monitor.
•
Reset the monitor to factory se²ngs.
Some menus are not
selectable in the OSD
•
Restart the computer.
•
Adjust the ViewMode or the input source.
•
Reset the monitor to factory se²ngs.
Control panel keys do
not work
•
Press only one key at a °me.
•
Restart the computer.
No audio output
•
If using ear-/headphones, make sure the mini stereo
jack is properly and securely connected.
•
Make sure the volume is not muted, nor set to 0.
•
Check the Audio Input se²ng.
The monitor will not
adjust
•
Make sure there are no obstruc°ons near or on the
monitor, and that there is
adequate spacing.
•
Follow all steps in “Using the Monitor”
.
USB devices connected
to the monitor do not
work
•
Make sure the USB cable is connected properly.
•
Try changing to a different USB port (if applicable).
•
Some USB devices require a higher electric current;
connect the device directly to the computer.
External device is
connected, but no
image appears on the
screen
•
Make sure the
Power
is On
•
Check the connec°ng cable to make sure it is
properly and securely connected. Loose or broken
pins in the cable connector could cause an improper
connec°on.
•
Adjust the brightness and contrast se²ngs.