ViewSonic VP2458 User Guide - Page 60

Troubleshooting, Problem or Issue, Possible Solu°ons

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Troubleshooting This section describes some common problems that you may experience when using the monitor. Problem or Issue No power Power is On, but no image appears on the screen Wrong or abnormal colors Screen image is too light or dark Screen image cuts in and out Screen image or text is blurred Possible Solutions • Make sure you have turned on the monitor. Otherwise, touch the Power button to turn on the monitor. • Make sure the power cord is properly and securely connected to the monitor. • Plug another electrical device into the power outlet to verify that the outlet is supplying power. • Make sure the video cable connecting the monitor to the computer is properly and securely connected. • Check for broken pins in the video cable connector. • Adjust the brightness and contrast settings. • Make sure the correct input source is selected. • If any colors (red, green, or blue) are missing, check the video cable to make sure it is properly and securely connected. Loose or broken pins in the cable connector could cause an improper connection. • Connect the monitor to another computer. • If you have an older graphics card, contact ViewSonic® for a non-DDC adapter. • Adjust brightness and contrast settings via the OSD Menu. • Reset the monitor to factory settings. • Make sure the correct input source is selected. • Check for bent or broken pins in the video cable connector. • Make sure the video cable connecting the monitor to the computer is properly and securely connected. • Adjust the resolution to the correct Aspect Ratio. • Reset the monitor to factory settings. 60

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60
Troubleshoo°ng
This sec°on describes some common problems that you may experience when
using the monitor.
Problem or Issue
Possible Solu°ons
No power
• Make sure you have turned on the monitor.
Otherwise, touch the
Power
bu²on to turn on the
monitor.
• Make sure the power cord is properly and securely
connected to the monitor.
• Plug another electrical device into the power outlet to
verify that the outlet is supplying power.
Power is On, but no
image appears on the
screen
•
Make sure the video cable connec°ng the monitor to
the computer is properly and securely connected.
• Check for broken pins in the video cable connector.
•
Adjust the brightness and contrast se±ngs.
• Make sure the correct input source is selected.
Wrong or abnormal
colors
• If any colors (red, green, or blue) are missing, check
the video cable to make sure it is properly and
securely connected. Loose or broken pins in the cable
connector could cause an improper connec°on.
• Connect the monitor to another computer.
• If you have an older graphics card, contact ViewSonic®
for a non-DDC adapter.
Screen image is too
light or dark
•
Adjust brightness and contrast se±ngs via the OSD
Menu.
•
Reset the monitor to factory se±ngs.
Screen image cuts in
and out
• Make sure the correct input source is selected.
• Check for bent or broken pins in the video cable
connector.
•
Make sure the video cable connec°ng the monitor to
the computer is properly and securely connected.
Screen image or text is
blurred
•
Adjust the resolu°on to the correct Aspect Ra°o.
•
Reset the monitor to factory se±ngs.