ViewSonic VP2785-4K - 27 4K UHD AdobeRGB ColorPro IPS Monitor w/ USB C and HDR10 - Page 84
Troubleshooting, Problem or Issue, Possible Solutions
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Troubleshooting This section describes some common problems that you may experience when using the monitor. NOTE: Ensure that your monitor is updated with the latest firmware version. Problem or Issue No power Power is On, but no image appears on the screen Wrong or abnormal colors Control panel keys do not work Screen image is too light or dark Screen image cuts in and out Possible Solutions • Make sure you have turned on the monitor. Otherwise, touch the Power button to turn on the monitor. • Make sure the power cord is properly and securely connected to the monitor. • Plug another electrical device into the power outlet to verify that the outlet is supplying power. • Make sure the video cable connecting the monitor to the computer is properly and securely connected. • Check for broken pins in the video cable connector. • Adjust the brightness and contrast settings. • Make sure the correct input source is selected. • If any colors (red, green, or blue) are missing, check the video cable to make sure it is properly and securely connected. Loose or broken pins in the cable connector could cause an improper connection. • Connect the monitor to another computer. • If you have an older graphics card, contact ViewSonic® for a non-DDC adapter. • Touch only one key at a time. • Adjust the brightness and contrast settings. • Reset the monitor to factory settings. • Make sure the video cable connecting the monitor to the computer is properly and securely connected. • Make sure the correct input source is selected. • Check for broken pins in the video cable connector. 84