ViewSonic ViewPad 10pi ViewPad 10PI User Guide (English) - Page 32

Troubleshooting Symptom Possible Causes Remedy Touch panel is not functioning properly 1. Environmental conditions are significantly different from factory default. Perform touch screen recalibration. 2. Touching surface does not provide sufficient electrical charge. - Ensure finger is dry and clean. - Ensure stylus pen is approved for capacitive touch panel use. Battery is not charging 1.Using wrong AC power adapter with insufficient power rating or incorrect plug. Use AC power adapter provided with this device. 2.Using USB. This device does not support USB battery charging. Multi Touch not working 1. Using Windows 7 Starter or Basic Upgrade OS to Windows 7 (Single touch only) Home Premium or higher. 2. Application is not support Use an application that supports multi touch function. 3. Improper hand gesture Ensure the hand gesture is properly performed. System locks up Multiple possible causes: Windows code, Intel device failure, device driver, overheating or application code. Push reset button to restart the system. Perform Windows updates regularly for latest system and device updates, install latest device drivers and application version. 28