Viking VCPS303SS Use and Care Manual - Page 9

Product Care Service Information If service is required: 1. Call your dealer or authorized service agency. The name of the authorized service agency can be obtained from the dealer or distributor in your area. 2. Have the following information readily available: • Model number • Serial number • Date of purchase • Name of dealer from whom purchased 3. Clearly describe the problem that you are having. If you are unable to obtain the name of an authorized service agency, or if you continue to have service problems, contact Viking at (888) 845-4641 or write to: VIKING RANGE CORPORATION PREFERRED SERVICE 111 Front Street Greenwood, Mississippi 38930 USA Record the following information indicated below. You will need it if service is ever required. The model and serial number for your smoker is located underneath the unit by the left, back leg. Model Number Serial Number____________ Date of Purchase Date Installed Dealer's Name Address If service requires installation of parts, use only authorized parts to ensure protection under the warranty. This manual should remain with the smoker for future reference. 16 Warranty VIKING GRAVITY FEED™ CHARCOAL SMOKER ONE YEAR FULL WARRANTY Viking Gravity Feed™ Charcoal Smokers and all of their components and accessories, except as detailed below*, are warranted to be free from defective materials or workmanship in normal use for a period of twelve (12) months from the date of original purchase. Viking Range Corporation, warrantor, agrees to repair or replace, at its option, any part which fails or is found to be defective during the warranty period. *Painted, porcelain, and decorative items are warranted to be free from defective materials or workmanship for a period of ninety (90) days from the date of original retail purchase. ANY DEFECTS MUST BE REPORTED TO THE SELLING DEALER WITHIN NINETY (90) DAYS FROM DATE OF ORIGINAL RETAIL PURCHASE. Viking Range Corporation uses the most up-to-date processes and best materials available to produce all color finishes. However, slight color variation may be noticed because of the inherent differences in painted parts and porcelain parts as well as differences in kitchen lighting, product locations, and other factors. LIFETIME LIMITED WARRANTY All ceramic parts and any stainless steel part which rusts through due to defective material or workmanship in normal use during the second year through the useful lifetime of the cooker from date of original retail purchase will be repaired or replaced, free of charge for the part itself, with the owner paying all other costs, including labor. This warranty extends to the original purchaser of the product warranted hereunder and to each transferee owner of the product during the term of warranty. This warranty shall apply to products purchased and located in the United States and Canada. Products must be purchased in the country where service is requested. Warranty labor shall be performed by an authorized Viking Range Corporation service agency or representative. Warranty shall not apply to damage resulting from abuse, accident, natural disaster, alteration, improper installation, improper operation or repair or service of the product by anyone other than an authorized Viking Range Corporation service agency or representative. This warranty does not apply to commercial usage. Warranter is not responsible for consequential or incidental damage whether arising out of breach of warranty, breach of contract, or otherwise. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages so the above limitation or exclusion may not apply to you. Owner shall be responsible for proper installation, providing normal care and maintenance, providing proof of purchase upon request, and making the appliance reasonably accessible for service. If the product or one of its component parts contains a defect or malfunction during the warranty period, after a reasonable number of attempts by the warrantor to remedy the defects or malfunctions, the owner is entitled to either a refund or replacement of the product or its component part or parts. Warrantor's liability on any claim of any kind, with respect to the goods or services covered hereunder, shall in no case exceed the price of the goods or services or part thereof which gives rise to the claim. Warranty service under the terms of this warranty, service must be performed by a factory authorized Viking Range Corporation service agent or representative. Service will be provided during normal business hours and labor performed at overtime or premium rates shall not be covered by warranty. To obtain warranty service, contact the dealer from whom the product was purchased, an authorized Viking Range Corporation service agent, or Viking Range Corporation. For the name of your nearest authorized Viking Range Corporation service agency, call the dealer from whom the product was purchased. If you do not receive a satisfactory response, please call Viking Range Corporation Customer Service (662)451-4133. IMPORTANT: Retain proof of original purchase to establish warranty period. The return of the Owner Registration Card is not a condition of warranty coverage. You, however, should return the Owner Registration Card so that Viking Range Corporation can contact you should any questions of safety arise which could affect you. Any implied warranties of merchantability and fitness applicable to the above described porcelain cooker grates, ceramic parts, and stainless steel parts are limited in duration to the period of coverage of the applicable express written limited warranties set forth above. Some jurisdictions do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which may vary from jurisdiction to jurisdiction. Specifications subject to change without notice. 17 Product Care