Viking VGSO100SS Use and Care Manual - Page 19

Product Care Troubleshooting Problem Oven will not function. Broil does not work. Oven light will not work. Strong odor and/or smoke is noticed first few times oven is used. Oven indicator light on; oven will not heat Possible Cause and/or Remedy Oven is not connected to electrical power: Have electrician check power circuit breaker, wiring, and fuses. Temperature control knob is rotated too far past broil position. Light bulb is burned out. Oven is not connected to power. This is normal burn off of insulation and protective oils in oven. This will go away after using oven a few times. Oven is operating properly. Unit will resume heating function once it has cooled. 36 Service Information If service is required, call your dealer or authorized service agency. The name of the authorized service agency can be obtained from the dealer or distributor in your area. Have the following information readily available. • Model number • Serial number • Date purchased • Name of dealer from whom purchased Clearly describe the problem that you are having. If you are unable to obtain the name of an authorized service agency, or if you continue to have service problems, contact Viking Range Corporation at 1-888-VIKING1 (845-4641), or write to: VIKING RANGE CORPORATION PREFERRED SERVICE 1803 Hwy 82W Greenwood, Mississippi 38930 USA Record the information indicated below. You will need it if service is ever required. The model and serial number for your oven can be found by opening the door and looking on the front frame to the left of the oven cavity. Model no Serial no Date of purchase Date installed Dealer's name Address If service requires installation of parts, use only authorized parts to insure protection under the warranty. KEEP THIS MANUAL FOR FUTURE REFERENCE. 37 Product Care