Vizio E422VA E422VA User Manual - Page 53

VIZIO E422VA User Manual Remote Control Troubleshooting Issue Solution The remote control will not work • Point the remote control directly at the remote sensor on your TV. • Remove any obstacles between the remote control and the remote sensor . • Replace dead batteries with new ones. The remote control will not • Check the Advanced Audio menu located in the HDTV Settings App. Audio adjust TV Volume. control must be set to TV. Channel Up and Down buttons will not work. • In the HDTV Settings App, select Tuner, then Auto Channel Scan. This must be performed before attempting to change channels. Internet Connection Troubleshooting Issue Solution I forgot my secure access code. • Refer to the user manual for your wireless router or contact the manufacturer of either your router or your Internet Service Provider if they provided the router for you. • Refer to the user manual for your wireless router or contact the manufacturer of either your router or your Internet Service Provider if they provided the router for you. • Make sure the Internet connection is setup correctly. See Wireless Connection on page 42, for detailed information. • Test the Internet connection to make sure it is working. See Wireless Connection on page 42, for detailed information. • Disable MAC address filtering in your wireless router. Wireless Connection Issues • Update your wireless router or device with the latest software available from the manufacturer's website. • Use the correct password and or passphrase to connect to a secured network. • Check the network connectivity with other devices (such as a laptop or desktop computer). If these devices also cannot connect, please reference your wireless device's User Manual for further configuration assistance. • Try a wired (Ethernet) cable directly from your broadband modem's output connection. A wired connection may deliver a more consistent connection depending on the conditions in your home environment. Ethernet (Wired) Connection Issues • Insure that the Ethernet cable is securely inserted into your access point and the back of the television. • Make sure the Internet connection is setup correctly. See Wired Connection on page 42, for detailed information. • Test the Internet connection to make sure it is working. See Wired Connection on page 42, for detailed information. • Check network connectivity with other devices (such as computer). • Once an active Ethernet cable is plugged into your HDTV, you will see both green and amber link lights. • If you require further assistance, please contact your Internet Service Provider. Media Viewer Troubleshooting Issue Solution USB device is not recognized. • Make sure the device is correctly inserted. Version 10/29/2010 53 www.VIZIO.com