Vizio RS65-B2 Installation Guide - Page 73

A V.I.A. App is not working., call your Internet Service Provider ISP.

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Page 73 highlights

There are black/gray bars on the top/bottom/sides of the screen. • Note that some television channels add black bars to the picture. • Set the TV to Wide or Zoom mode. Press the WIDE button, highlight Wide or Zoom, and press OK. • Adjust the video settings of your external device. There is no power. • Be sure the power cord is securely connected to the AC socket on the TV and to a working electrical outlet. • Press the POWER button on the remote or on the side of the TV. • If the above steps do not work, try plugging the power cord into a different outlet. A V.I.A. App is not working. • Be sure your TV is connected to the Internet. • Restart the App by pressing the EXIT button to close the App, then open the App. • Reboot your TV by pressing the POWER button on the remote, then turn it back on. • I am having trouble connecting to my network. • • • If you are using an Ethernet cable, ensure it is securely connected to your router/modem and the TV. If you are connecting wirelessly, try repositioning your router for the best connection. Turn off all devices. Restart your router/modem. Try to use another internet-connected device. If it is not working, call your Internet Service Provider (ISP). The remote is not responding. • Make sure the batteries are properly inserted, matching the and + symbols. • Replace the batteries with fresh ones. English - 73

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There are black/gray bars on
the top/bottom/sides of the
screen.
•
Note that some television channels add black bars to the picture.
•
Set the TV to
Wide
or
Zoom
mode. Press the
WIDE
button,
highlight
Wide
or
Zoom,
and press
OK
.
•
Adjust the video settings of your external device.
There is no power.
•
Be sure the power cord is securely connected to the AC
socket on the TV and to a working electrical outlet.
•
Press the
POWER
button on the remote or on the side of the TV.
•
If the above steps do not work, try plugging the power cord into
a different outlet.
A V.I.A. App is not working.
•
Be sure your TV is connected to the Internet.
•
Restart the App by pressing the
EXIT
button to close the App,
then open the App.
•
Reboot your TV by pressing the
POWER
button on the remote,
then turn it back on.
I am having trouble connecting
to my network.
•
If you are using an Ethernet cable, ensure it is securely
connected to your router/modem and the TV.
•
If you are connecting wirelessly, try repositioning your router for
the best connection.
•
Turn off all devices. Restart your router/modem.
•
Try to use another internet-connected device. If it is not working,
call your Internet Service Provider (ISP).
The remote is not responding.
•
Make sure the batteries are properly inserted, matching the -
and + symbols.
•
Replace the batteries with fresh ones.
English - 73