Vizio SB3851-C0 Quickstart Guide (English) - Page 27

HELP & TROUBLESHOOTING There is no power. • Press the POWER button on the remote control or on the top of your Sound Bar. • Ensure the power cord is securely connected. • Plug a different device into the electrical outlet to verify that the outlet is working correctly. There is no sound. • Increase the volume. Press Volume Up on the remote control or on the top of your Sound Bar. • Press MUTE on the remote to ensure the Sound Bar is not muted. • Press INPUT on the remote or on the top of your Sound Bar to select a different input source. • When using either of the Digital Inputs, if there is no audio: (A) Try setting the TV output to PCM or (B) Connect directly to your Blu-ray/other source, some TVs do not pass through digital audio. • On digital inputs, the input LEDs will flash rapidly if an unsupported format is present. Set the source to output PCM. • Your TV may be set to variable audio output. Confirm that the audio output setting is set to FIXED or STANDARD, not VARIABLE. Consult your TV's user manual for more detailed information. • If using Bluetooth, ensure that the volume on your source device is turned up and that the device is not muted. I hear buzzing or humming. • Ensure all cables and wires are securely connected. • Connect a different source device (TV, Blu-ray player, etc) to see if the buzzing persists. If it does not, the problem may be with the original device. • Connect your device to a different input on the Sound Bar. The remote isn't working. • Replace the remote batteries with new ones. • Point the remote directly at the center of the Sound Bar when pressing a button. • If using a Bluetooth connection, some of the buttons on the remote may not be supported by the streaming application. (e.g., Pandora doesn't support the Back button.) 27