Vizio VW26LHDTV10F VA26LHDTV10T User Manual - Page 59

Telephone & Technical Support - problems

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VIZIO VA26L HDTV10T User Manual Problem The picture has abnormal patterns The display image does not cover the entire screen There is a picture but no sound Your HDTV has pixels that are always dark or colored There is "noise" or "trash" on the screen The volume changes when you switch inputs Solution • Check the connections on the back of your HDTV and on the back of the component. • Make sure that the video input source is within the range of your HDTV. Compare the video input source's specifications with your HDTV specifications. • If you are in RGB mode (PC), make sure that H-Size and V.Position in the OSD are set correctly. See "Adjusting the Setup Settings" • Press WIDE on the remote control to scroll through the screen modes. • Make sure that the volume is not turned down. • Make sure that the sound is not muted. • Check the connections on the back of your HDTV and on the back of the component. • Your HDTV is manufactured using an extremely high level of precision technology. However, some pixels of your TV may not display. Pixel defects within industry specifications are inherent to this type of product and do not constitute a defective product. • When your HDTVs' digital capabilities exceed a digital broadcast signal, the signal is up-converted (increased) to match your HDTVs display capabilities. Up-converting can cause noise or trash. • Your HDTV remembers the volume level from the last time you adjusted it. If the sound level is higher or lower from another input, then the volume will change. Telephone & Technical Support Products are often returned due to a technical problem rather than a defective product which may result in unnecessary shipping charges billed to you. Our trained support personnel can often resolve the problem over the phone. For more information on warranty service or repair, after the warranty period, contact our Support Department at the number below. Customer support and quality service are integral parts of VIZIO's commitment to service excellence. For technical assistance, contact our VIZIO Technical Support Department via e-mail or phone. E-mail: [email protected] (877) 698-4946 Fax: (949) 585-9563 Hours: Monday - Friday: 6am to 9pm Saturday - Sunday 8 am to 4pm Address: 39 Tesla, Irvine, CA 92618 Telephone: (949) 428-2525 Fax: 949-585-9514 Web: www.VIZIO.com Have your VIZIO model number, serial number, and date of purchase available before you call. Version 6/5/2008 60 www.VIZIO.com

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VIZIO VA26L HDTV10T User Manual
Version 6/5/2008
60
www.VIZIO.com
Problem
Solution
The picture has abnormal patterns
•
Check the connections on the back of your HDTV and on the back of the
component.
•
Make sure that the video input source is within the range of your HDTV.
Compare the video input source’s specifications with your HDTV
specifications.
The display image does not cover
the entire screen
•
If you are in RGB mode (PC), make sure that H-Size and V.Position in the
OSD are set correctly. See “Adjusting the Setup Settings”
•
Press
WIDE
on the remote control to scroll through the screen modes.
There is a picture but no sound
•
Make sure that the volume is not turned down.
•
Make sure that the sound is not muted.
•
Check the connections on the back of your HDTV and on the back of the
component.
Your HDTV has pixels that are
always dark or colored
•
Your HDTV is manufactured using an extremely high level of precision
technology. However, some pixels of your TV may not display. Pixel defects
within industry specifications are inherent to this type of product and do not
constitute a defective product.
There is “noise” or “trash” on the
screen
•
When your HDTVs’ digital capabilities exceed a digital broadcast signal, the
signal is up-converted (increased) to match your HDTVs display capabilities.
Up-converting can cause noise or trash.
The volume changes when you
switch inputs
•
Your HDTV remembers the volume level from the last time you adjusted it.
If the sound level is higher or lower from another input, then the volume will
change.
Telephone & Technical Support
Products are often returned due to a technical problem rather than a defective product which may result
in unnecessary shipping charges billed to you. Our trained support personnel can often resolve the
problem over the phone. For more information on warranty service or repair, after the warranty period,
contact our Support Department at the number below.
Customer support and quality service are integral parts of VIZIO’s commitment to service excellence.
For technical assistance, contact our VIZIO Technical Support Department via e-mail or phone.
E-mail:
(877) 698-4946
Fax: (949) 585-9563
Hours: Monday - Friday: 6am to 9pm
Saturday - Sunday 8 am to 4pm
Address:
39 Tesla, Irvine, CA 92618
Telephone: (949) 428-2525
Fax: 949-585-9514
Web:
www.VIZIO.com
Have your VIZIO model number, serial number, and date of purchase available before you call.