Vizio XRU300 User Manual - Page 11

Telephone & Technical Support - will not find codes

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2. The remote control is not working with my devices. • Move closer to the device. • Point the remote control directly at the remote sensor on your device. • Remove any obstacles between the remote control and the remote sensor. • Replace old batteries with new batteries. • Make sure you have pressed the correct device button at the top of the remote. 3. The remote control does not work with my device after programming it. • Set the remote control code correctly. If the code that is listed first for your device does not work, try all the codes for your device in the order in which they are listed in the supplied Code List. Telephone & Technical Support Products are often returned due to a technical problem rather than a defective product that may result in unnecessary shipping charges billed to you. Our trained support personnel can often resolve the problem over the phone. For more information on warranty service or repair, after the warranty period, please contact our Support Department at the number below. Customer support and quality service are integral parts of VIZIO's commitment to service excellence. For technical assistance contact our VIZIO Technical Support Department via email or phone. Email: [email protected] (877) 698-4946 Fax: (949) 585-9563 Hours of operation: Monday Friday: 6 am to 9 pm Saturday - Sunday: 8 am to 4 pm Please have your VIZIO model number, and date of purchase available before you call VIZIO. VIZIO 39 Tesla Irvine, CA 92618, USA Web: www.vizio.com 10

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2. The remote control is not working with my
devices.
•
Move closer to the device.
•
Point the remote control directly at the
remote sensor on your device.
•
Remove any obstacles between the remote
control and the remote sensor.
•
Replace old batteries with new batteries.
•
Make sure you have pressed the correct
device button at the top of the remote.
3. The remote control does not work with my
device after programming it.
•
Set the remote control code correctly. If the
code that is listed
fi
rst for your device does
not work, try all the codes for your device
in the order in which they are listed in the
supplied Code List.
Telephone & Technical Support
Products are often returned due to a technical
problem rather than a defective product that may
result in unnecessary shipping charges billed
to you. Our trained support personnel can often
resolve the problem over the phone. For more
information on warranty service or repair, after
the warranty period, please contact our Support
Department at the number below. Customer
support and quality service are integral parts of
VIZIO’s commitment to service excellence.
For technical assistance contact our VIZIO
Technical Support Department via email or phone.
Email: [email protected] (877) 698-4946
Fax: (949) 585-9563 Hours of operation: Monday -
Friday: 6 am to 9 pm Saturday – Sunday: 8 am to
4 pm Please have your VIZIO model number, and
date of purchase available before you call VIZIO.
VIZIO
39 Tesla
Irvine, CA 92618, USA
Web: www.vizio.com
10