Vtech 6800G User Manual - Page 68
Problem, Solution, Troubleshooting
UPC - 650530002229
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Troubleshooting Troubleshooting If your router does not work properly, try the following suggestions before seeking repair assistance. Problem Solution No lights on the router • Make sure that both ends of the AC adapter are firmly plugged in. • Make sure the router is plugged into a working electrical outlet not controlled by a wall switch. • Unplug the router's power adapter, wait 15 seconds, then plug it back in. • If these remedies do not work, reset the router (see page 69). No access to router • If this problem occurs during initial installation, make sure your computer is connected to the router with an Ethernet cable. • Make sure you are not typing "www." • Try entering http://192.168.0.1 instead of http://ATT.Router. • Has this computer ever been on a different network? If so, see page 70. • Reboot the router (see page 69). • Restore saved router settings (see page 69). • If these remedies do not work, reset the router (see page 69). Cannot connect to Help • The Help screen opens in a separate window and may be obscured by the application screen. Minimize your application screen to see if the Help screen is behind it. Internet pages not updating • Your browser may be displaying outdated screens stored in memory. Go to a web site you haven't visited recently to see if you have Internet access. If you cannot display the page, see "No access to router," above. Cannot remember password • If you cannot remember a password you entered for security protection, you will have to reset the router (see page 69). Cannot connect to the Internet • Verify that your modem is properly connected and powered. • Turn off your modem, leave it off for 15 seconds, then turn it back on, reboot your computer and check for Internet access. • Confirm that the ISP account information has been entered correctly. Type "http://ATT.Router" as the IP address on your web browser. Click on the Run Wizard button on the Basic tab. Enter the account information provided by your ISP on the following screens. • Disconnect your router, connect your PC directly to the modem and verify that you can connect to the internet. If you can connect, see page 70. If you cannot, contact your ISP. AT&T Plug&Share™ 54 Mbps Wireless Router 6800G 68