Vtech 80-084280 User Manual - Page 12

Troubleshooting

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TROUBLESHOOTING The power light is ON, but 1. Incorrect TV there is no picture on the connection screen. 2. Incorrect TV mode selected 3. Program needs to be reset The power light is ON, but there is no picture (or incorrect picture) on the TV, and pressing the OFF Button has no effect. 1. Program needs to be reset The TV picture is black and white. 1. Non-matching color system 2. Cable connection problem 3. Program needs to be reset There is a picture on the TV, but no sound. 1. TV setting 2. Cable connection problem 3. Program needs to be reset 1. Make sure that the yellow plug of the main unit is connected to the video IN terminal (usually yellow) of the TV. 2. Make sure that the TV is set to "video" mode. Some TVs have several video inputs -- please make sure you have selected the video input that matches the video port connected to the V.Smile™ unit. 3.1 Disconnect all power supplies (batteries and adaptor), then reconnect all power supplies. 3.2 Press the ON/RESTART Button. 3.3 If the problem persists, remove the Smartridge. Inspect the inside of the Smartridge by pushing up the protective sleeve on the bottom of the Smartridge. Clean the inside piece with a dry, soft cloth. Then, re-insert the Smartridge and press the ON/RESTART Button. 1.1 Disconnect all power supplies (batteries and adaptor), then reconnect all power supplies. 1.2 Press the ON/RESTART Button. 1.3 If the problem persists, remove the Smartridge. Inspect the inside of the Smartridge by pushing up the protective sleeve on the bottom of the Smartridge. Clean the inside piece with a dry, soft cloth. Then, re-insert the Smartridge and press the ON/RESTART Button. 1. Make sure that the TV is set to the correct TV system (e.g. NTSC or Auto). 2. Make sure that the video cable is firmly connected to the video input of the TV. 3.1 Disconnect all power supplies (batteries and adaptor), then reconnect all power supplies. 3.2 Press the ON/RESTART Button. 3.3 If the problem persists, remove the Smartridge. Inspect the inside of the Smartridge by pushing up the protective sleeve on the bottom of the Smartridge. Clean the inside piece with a dry, soft cloth. Then, re-insert the Smartridge and press the ON/RESTART Button. 1. Raise the volume of the TV, and make sure it is not set to "Mute." 2. Make sure that the white and/or red plug is firmly connected to the audio input of the TV. 3.1 Disconnect all power supplies (batteries and adaptor), then reconnect all power supplies. 3.2 Press the ON/RESTART Button. 3.3 If the problem persists, remove the Smartridge. Inspect the inside of the Smartridge by pushing up the protective sleeve on the bottom of the Smartridge. Clean the inside piece with a dry, soft cloth. Then, re-insert the Smartridge and press the ON/RESTART Button. 11

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11
TROUBLESHOOTING
The power light is
ON
, but
there is no picture on the
screen.
1. Incorrect TV
connection
1.
Make sure that the yellow plug of the main unit
is connected to the video IN terminal (usually
yellow) of the TV.
2. Incorrect TV mode
selected
2.
Make sure that the TV is set to “video” mode.
Some TVs have several video inputs -- please
make sure you have selected the video input
that matches the video port connected to the
V.Smile™
unit.
3. Program needs to
be reset
3.1 Disconnect all power supplies (batteries and
adaptor), then reconnect all power supplies.
3.2 Press the
ON/RESTART
Button
.
3.3 If the problem persists, remove the Smartridge.
Inspect the inside of the Smartridge by pushing
up the protective sleeve on the bottom of the
Smartridge. Clean the inside piece with a dry,
soft cloth. Then, re-insert the Smartridge and
press the
ON/RESTART Button
.
The power light is
ON
,
but there is no picture (or
incorrect picture) on the
TV, and pressing the
OFF
Button
has no effect.
1. Program needs to
be reset
1.1 Disconnect all power supplies (batteries and
adaptor), then reconnect all power supplies.
1.2 Press the
ON/RESTART
Button
.
1.3 If the problem persists, remove the Smartridge.
Inspect the inside of the Smartridge by pushing
up the protective sleeve on the bottom of the
Smartridge. Clean the inside piece with a dry,
soft cloth. Then, re-insert the Smartridge and
press the
ON/RESTART Button
.
The TV picture is black
and white.
1. Non-matching color
system
1.
Make sure that the TV is set to the correct TV
system (e.g. NTSC or Auto).
2. Cable connection
problem
2.
Make sure that the video cable is firmly
connected to the video input of the TV.
3. Program needs to
be reset
3.1 Disconnect all power supplies (batteries and
adaptor), then reconnect all power supplies.
3.2 Press the
ON/RESTART Button
.
3.3 If the problem persists, remove the Smartridge.
Inspect the inside of the Smartridge by pushing
up the protective sleeve on the bottom of the
Smartridge. Clean the inside piece with a dry,
soft cloth. Then, re-insert the Smartridge and
press the
ON/RESTART
Button
.
There is a picture on the
TV, but no sound.
1. TV setting
1.
Raise the volume of the TV, and make sure it is
not set to “Mute.”
2. Cable connection
problem
2.
Make sure that the white and/or red plug is firmly
connected to the audio input of the TV.
3. Program needs to
be reset
3.1 Disconnect all power supplies (batteries and
adaptor), then reconnect all power supplies.
3.2 Press the
ON/RESTART Button
.
3.3 If the problem persists, remove the Smartridge.
Inspect the inside of the Smartridge by pushing
up the protective sleeve on the bottom of the
Smartridge. Clean the inside piece with a dry,
soft cloth. Then, re-insert the Smartridge and
press the
ON/RESTART Button
.