Vtech I6787 User Manual - Page 44

Troubleshooting Problem Suggestion The battery does not charge in the handset or the handset battery does not accept charge. • Make sure the handset is placed in the charger correctly. The CHARGE light on the telephone base or charger should be on. • Remove the battery from the handset and let it charge for 16 hours. Then re-install the charged battery into the handset. • If the cordless handset is in the charger or in the telephone base but the CHARGE light is not on, refer to "The charge light is off" in this section. • It may be necessary to purchase a new battery. Please refer to the Battery section (see page 38) of this user's manual. • The telephone might be malfunctioning. Please refer to the Warranty section (see page 50) of this user's manual for further instruction. The CHARGE light is off. • Clean the charging contacts on the cordless handset(s) and telephone base each month using a pencil eraser or a dry non-abrasive fabric. • Make sure the power adapter and telephone line cords are plugged in correctly and securely. • Unplug the power adapter. Wait for 15 seconds before plugging it back in. Allow up to one minute for the cordless handset and telephone base to reset. • The telephone might be malfunctioning. Please refer to the Warranty section (see page 50) of this user's manual for further instruction. Appendix www.vtechphones.com 41