Vtech IA6765 User Guide - Page 46

Troubleshooting Problem I hear other calls while using my phone. I hear noise in the handset, and none of the keys or buttons work. My handset does not ring when I receive a call. Suggestion • Disconnect your base unit from the telephone jack, and plug in a regular telephone. If you still hear other calls, the problem is probably in your wiring or local service. Call your local telephone company. • Make sure the power cord is plugged in. • Make sure you have the ringer activated. Refer to the section(s) on ringer selection in this user's manual. • Make sure the telephone line cord is plugged firmly into the base unit and the telephone jack. Make sure the power cord is plugged in. • You may be too far from the base unit. • Charge the battery in the handset for 16 hours. For optimum daily performance, return the handset to its base when not in use. • You may have too many extension phones on your telephone line to allow all of them to ring. Try unplugging some of the other phones. • The layout of your home or office might be limiting the operating range. Try moving the base to another location, preferably on an upper floor. • If the other phones in your home are having the issue, the problem is in your wiring or local service. Contact your local telephone company (charges may apply.) • Test a working phone at the phone jack. If another phone has the same problem, the problem is the phone jack. Contact your local telephone company (charges may apply.) 46 www.vtechphones.com