Vtech IS8128-5 User Manual - Page 117

Frequently asked, questions

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Frequently asked questions Below are the questions most frequently asked about the cordless telephone. If you cannot find the answer to your question, visit our U.S. website at www.vtechphones.com or call 1 (800) 595-9511 for customer service. In Canada, go to phones.vtechcanada. com or call 1 (800) 267-7377. My telephone does not work at all. Make sure the telephone base is installed properly, and battery is installed and charged correctly. For optimum daily performance, return the handset to the telephone base after use. Disconnect the telephone line cord from your telephone and connect it to another telephone. If there is no dial tone on that other telephone either, then the telephone line cord may be defective. Try installing a The display new telephone line cord. shows No If changing the telephone line cord line. I cannot does not help, the wall jack (or the hear the dial wiring to this wall jack) may be tone. defective. Contact your telephone service provider. You may be using a new cable or VoIP service, the existing telephone jacks in your home may no longer work. Contact your service provider for solutions. Make sure there is a dial tone before dialing. It is normal if the handset takes a second or two to synchronize with the telephone base before I cannot dial producing a dial tone. Wait an extra out. second before dialing. Eliminate any background noise. Mute the handset before dialing, or dial from another room in your home with less background noise. 117

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117
Frequently asked
questions
Below are the questions most frequently
asked about the cordless telephone.
If you cannot find the answer to your
question, visit our U.S. website at
www.vtechphones.com
or call
1 (800) 595-9511
for customer service.
In Canada, go to
phones.vtechcanada.
com
or call
1 (800) 267-7377
.
My
telephone
does not
work at all.
Make sure the telephone base is
installed properly, and battery is
installed and charged correctly. For
optimum daily performance, return
the handset to the telephone base
after use.
The
display
shows
No
line. I cannot
hear the dial
tone.
Disconnect the telephone line cord
from your telephone and connect it
to another telephone. If there is no
dial tone on that other telephone
either, then the telephone line cord
may be defective. Try installing a
new telephone line cord.
If changing the telephone line cord
does not help, the wall jack (or the
wiring to this wall jack) may be
defective. Contact your telephone
service provider.
You may be using a new cable or
VoIP service, the existing telephone
jacks in your home may no longer
work. Contact your service provider
for solutions.
I cannot dial
out.
Make sure there is a dial tone before
dialing. It is normal if the handset
takes a second or two to synchronize
with the telephone base before
producing a dial tone. Wait an extra
second before dialing.
Eliminate any background noise.
Mute the handset before dialing, or
dial from another room in your home
with less background noise.