Vtech Kidizoom Princess Digital Camera User Manual - Page 16

Important Note SD Card can't be detected 1. Check if the SD card is correctly inserted. 2. Check if the SD card is less than 32MB in capacity. The Princess Digital Camera doesn't support SD cards of less than 32MB. 3. Check to see if it is the correct type of card. The Princess Digital Camera doesn't support MMC or other formats. Can't view the downloaded JPEG file Please check if the downloaded JPEG is Standard Baseline JPEG format. Other formats such as Progressive or CMYK JPEG are not supported. The size of the internal memory or SD card (if inserted) seems to reduce after a sudden battery failure during video recording. Please back up all the files in the memory and then format the internal memory or SD card. If you have a problem that cannot be solved by using this manual, we encourage you to visit us online or contact our Customer Services Department with any problems and/or suggestions that you might have. Our support representative will be happy to assist you. Before requesting support, please be ready to provide or include the information below: • The name of your product or model number (the model number is typically located on the back or bottom of your product). • The specific problem you are experiencing. • The actions you took right before the problem occurred. Internet: www.vtechkids.com, or www.vtechcanada.com Phone: 1-800-521-2010 in the U.S., or 1-877-352-8697 in Canada. 16