Vtech Kidizoom Smartwatch DX Pink User Manual - Page 23

TROUBLESHOOTING Go through this section if you experience difficulty in operating Kidizoom® Smartwatch DX. TROUBLESHOOTING Problem Solution The watch has stopped working 1. Turn the master power switch off for 30 seconds. 2. Turn the master power switch on again and then press the HOME BUTTON to turn it on. It should now work properly. 3. If it doesn't work, try to recharge the battery and try again. (Refer to the battery recharging section for details) Screen display is abnormal 1. Turn the master power switch off for 30 seconds. 2. Turn the master power switch on again and then press the HOME BUTTON to turn it on. The screen display should be normal again. Image taken is not clear 1. Make sure the lighting conditions of the shooting environment are good. 2. Check to see if the camera lens is clean. If you find some dust or dirt on it, please see the steps to clean the lens in Care and Maintenance. Cannot connect to computer • Check the connections on the USB cable between the watch and the computer and review the appropriate connection procedures in this manual. • Turn the master power switch off for 30 seconds. Turn the master power switch on and connect to the computer again. Can't view the downloaded video or photo files Check if the downloaded files are in the correct directory in the Kidizoom® Smartwatch DX. Photos should be put in the DOWNLOAD/PHOTO folder, videos should be put in the DOWNLOAD/VIDEO folder in Kidizoom® Smartwatch DX when it is connected to a computer. Kidizoom® Smartwatch DX only supports the below formats: Photos in Standard Baseline JPEG and Videos in AVI (Motion JPEG) created by Kidizoom® Smartwatch DX. 23