Vtech LS6215-2 User Manual - Page 36

Appendix Troubleshooting • The location of your telephone base can impact the performance of your cordless phone. For better reception, install the telephone base in a centralized location within your home or office, away from walls or other obstructions. In many environments, elevating the telephone base improves overall performance. • Disconnect the telephone base from the telephone wall jack and plug in a corded telephone. If calls are still not clear, the problem is probably in the wiring or local service. Contact your telephone service provider. • If the other telephones in your home are having the same problem, the problem is in the wiring or local service. Contact your telephone service provider. I hear other calls when using the telephone. • Disconnect the telephone base from the telephone wall jack. Plug in a different telephone. If you still hear other calls, the problem is probably in the wiring or local service. Call your telephone service provider. I hear noise on the cordless handset and the keys do not work. • Make sure the telephone line cord is plugged in securely. I cannot register my handset. • Only one handset can be registered at a time. If you have multiple handsets to register, please follow the instructions on page 28 for the first handset. Once a handset has been successfully registered, repeat the steps for each handset that needs to be registered. • Make sure that the telephone base and handset(s) are in idle mode when registering a handset. • Reset the telephone base by unplugging the electrical power to the base. Wait for 15 seconds and plug it back in again. Allow up to one minute for the cordless handset and the telephone base to synchronize. • Follow the steps on page 35 for the common cure for electronic equipment, then try again to register a handset (page 28). My caller ID features are not working properly. • Caller ID is a subscription service. You must subscribe to this service from your telephone service provider for this feature to work on your telephone. • The caller might not be calling from an area which supports caller ID. • Both your and the caller's telephone service providers must use equipment compatible with the caller ID service. • The caller ID information shows after the first or second ring. • If you subscribe to high-speed Internet service (digital subscriber line - DSL) through your telephone lines, you must install a DSL filter between the telephone base and the telephone wall jack. The filter prevents noise and caller ID problems caused by DSL interference. Contact your DSL service provider for more information about DSL filters. 33