Vtech ML17939 User Manual - Page 68
System does not receive caller ID when on a call.
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Appendix Troubleshooting • If you subscribe to high-speed Internet service (DSL - digital subscriber line) through your telephone line(s), you must install a DSL filter between each telephone line cord and telephone wall jack (see Telephone base installation on pages 6-7). The filter prevents noise and caller ID problems caused by DSL interference. Please contact your DSL service provider for more information about DSL filters. My caller ID isn't working. • Caller ID is a subscription service. You must subscribe to this service from your telephone service provider for this feature to work on your telephone base. • The caller must be calling from an area that supports caller ID. • Both your and your caller's telephone service provider must use caller ID compatible equipment. • If you subscribe to high-speed Internet service (DSL - digital subscriber line) through your telephone line(s), you must install a DSL filter between each telephone line cord and telephone wall jack (see Telephone base installation on pages 6-7). The filter prevents noise and caller ID problems resulting from DSL interference. Please contact your DSL service provider for more information about DSL filters. System does not receive caller ID when on a call. • Make sure you subscribe to caller ID with call waiting features from your telephone service provider. Caller ID feature works only if both you and the caller are in areas offering caller ID service, and if both telephone companies use compatible equipment. The answering system records incomplete messages. • The recording time of each message depends on the message length you set (see Incoming message length on page 25). • If a caller leaves a very long message, part of it may be lost when the system disconnects the call after three minutes. • If the caller pauses for longer than seven seconds, the system stops recording and disconnects the call. • If the system's memory becomes full during a message, the system stops recording and disconnects the call. • If the caller's voice is very soft, the system may stop recording and disconnect the call. System does not answer after the correct number of rings. • Make sure that the answering system is on (see Answer on/off on page 21). • If toll saver is activated, the number of rings changes to two when you have new messages stored (see Number of rings on page 24). • If the memory is full or the system is off, the system will answer after 10 rings. 63